vCom Success Story - Duane MorrisBACKGROUNDDuane Morris, one of the 100 largest law firms in the U.S. withmore than 700 attorneys, is frequently cited as among the best lawfirms in successfully using technology. Having tripled in size overthe past 12 years, Duane Morris’s communication technologyis particularly critical to its performance. Hundreds of lawyersworking around the globe communicate and collaborate using Challengethe firm’s integrated network, accessing sophisticated software, • Manage a multi-site and multi-information-rich databases, and other knowledge-sharing tools. carrier network infrastructure • Maintain visibility of telecom spendWhen Duane Morris acquired California-based Hancock, and inventoryRothert and Bunshoft, it inherited contracts with vCom. It • Manage 150+ monthly carrierwas not long before that one regional agreement turned into invoices, including GL coding anda partnership in the ongoing management of Duane Morris’ A/P Postingtelecom environment nationally. Solution • Move telecom services under vCom’s managementTHE CHALLENGE • Leverage vManager for the ongoingPrior to vCom, Duane Morris was managing a telecom operational and accounting management of spend andenvironment that stretched across multiple offices, various inventorytechnology products and numerous carriers. It’s network • Identify and pursue further areas infrastructure was constantly expanding of savings due to both acquisitions and organic growth. The team dealt Benefits with multiple Tier 1 and Tier 2 • A single invoice for all offices, carriers, received more than 150 carriers and products invoices on a monthly basis, • A single support team nationwide and had multiple support teams • Savings in cost, time, and ongoing and numbers to contact for management trouble or order management. • Measurable improvement in service Ordering, supporting, and and support reconciling telecom services at • Automated processes that save days each office was a challenge, even to of labor each month an experienced IT team of Duane Morris’ caliber. Countless hours were spent GL coding invoices each month.
THE TRANSFORMATIONWhen Duane Morris acquired Hancock Rothert & Bunshoft,it wasn’t looking for alternate telecom resources, but it acquiredvCom contractually through HRB. Shortly after a seamless movein one of Duane Morris’ offices, vCom began a close partnershipwith Duane Morris’ CIO, John Sroka, Amy Silvestri, the TelecomManager, and their team of capable IT professionals.vCom reviewed Duane Morris’ carrier invoices and developeda site-by-site migration plan to implement new local and longdistance services. vCom worked with Silvestri and her team toroll out the new services with minimal disruption or user impact.“Once I started working with them, I realized vCom’s service isfar superior to what I have experienced in dealing with carriers “Not only do we know exactly whatdirectly over the past 12 years,” said Silvestri. The next project services we have across the enterprise,involved working with Silvestri to integrate a cloud-based disaster and what our cost truly is; now we pressrecovery system across the enterprise. one button a month rather than sorting through pages of bills.” At the same time, Silvestri provided a list John Sroka of GL codes which vCom used to code CIO Duane Morris’ inventory in vManager, vCom’s SaaS platform. This allowed for automation of cost allocation, charge back, and A/P posting directly into the firm’s accounting software, Elite, saving hours of manual work each month.“It helps us greatly streamline our own administrative process andhandle far more work with the same resources,” says Sroka. “Wealso know exactly what services we have across the enterprise, andwhat our cost truly is.”
THE RESULTSRather than dealing with multiple carriers across differentlocations or products, Duane Morris now works with one teamwho handles all their carriers for them. Whether it’s design andprocurement, implementation, or the consolidation of hundredsof bills into one invoice for its entire enterprise; the softsavings associated with this simplicity continue to grow. “OncevManager was implemented, we literally started pressing a singlebutton each month rather than sorting through and coding pagesand pages of bills,” Silvestri said. “The process is quicker for ourtelecom group as well as accounting.”“The cloud-based software solution provides comprehensivevisibility and control over our telecom environment and spend,and it gives us a unique understanding of our own tolerancefor downtime, redundancy and uptime across our network” “vCom’s service is far superior to whatadds Sroka. “This capability not only helps the firm run more I have experienced in dealing withefficiently on a daily basis, but provides needed simplicity and carriers directly over the past 12 years.”support for expansion projects to new offices and locations.” Amy Silvestri, Telecom ManagerAbout vCom SolutionsvCom Solutions revolutionizes the way enterprises manage their entire telecom lifecycle. vCom customersgain control over inventory, expenses and carrier relationships, achieving better business intelligence that drivesprofitability. vCom’s Telecom Management as a Service (TMaaS) solution includes a suite of cloud-basedtelecom management software tools, complemented by a full portfolio of professional services.For more information, visit www.vcomsolutions.comHeadquarters - California Southern California Northwest Office - Oregon12657 Alcosta Blvd, STE 418 1631 Maplewood Street 7365 SW Pineridge Ct,San Ramon, CA 94583 La Verne, CA 91750 Portland, OR 97225Main: 800-804-VCOM Main: 800-804-VCOM Main: 800-804-VCOMDirect: 925-244-1800 Direct: 909-837-4204 Direct: 503-894-2162