HELP - creating an online assistance that really helps!

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No matter how intuitive our interface is, there is always a need for a helpful assistance. What is the history of online help and what are the methods that will allow us to create a really usable, friendly and assisting help?

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HELP - creating an online assistance that really helps!

  1. Help!creating anassistancethat reallyworks. | Tal Florentin
  2. I wrote a great book.
  3. If I were you I’d read it: UXBook.co.il
  4. We try to create intuitive products…
  5. …but people still need help.
  6. Sometimes because they need a sophisticated solution.
  7. …and sometimes because they are just not SMART.
  8. www.flickr.com/photos/joestump/3950901167/in/photostream/ In the beginning – there were User Manuals.
  9. …but people thought those were written in Chinese…
  10. Some people say that only old people read user manuals.
  11. They are right…
  12. Then came that /? online help.
  13. Then came Windows.
  14. stepsandleaps.wordpress.comThen came Microsoft Bob.
  15. toastytech.comBob wanted to help….
  16. She is the one responsible for BOB. jillstanek.com
  17. She is married to Bill. seattleweekly.com
  18. Bill wanted to get his X telegraph.co.uk
  19. …so Bob got promoted.
  20. Bob turned into Clippy. domn.sopca.com
  21. Clippy tried to help… domn.sopca.com
  22. domn.sopca.com The world hated Clippy
  23. Then came F1.
  24. Then Microsoft tried to help…
  25. www.flickr.com/photos/benny_lin/191393604/ Help seemed like a dead end.
  26. We know different types of help.
  27. A flashlight shows the way but doesn’t tell us where to go.
  28. www.flickr.com/photos/richardleonard/236295670/ A lighthouse tells where to go, but doesn’t show the way.
  29. www.flickr.com/photos/calsidyrose/4925267732/ A compass tells you the direction, but doesn’t lead the way.
  30. A good help combines these three.
  31. There is a secret formula for good help.
  32. Here it is.
  33. User Manuals Online Help Assistant Let’s check it out.
  34. User Manuals Online Help Assistant
  35. User Manuals Online Help Assistant
  36. User Manuals Online Help Assistant
  37. User Manuals Online Help Assistant
  38. beauxartstrio.orgThere are three solutions.
  39. Variation over Store.Apple.com A variation concept over Apple’s store screens, where the question mark opens an assisting help in the right place at the right time. Inline help. It is there – Just ask.
  40. Variation over Store.Apple.com A variation concept over Apple’s store screens, where the question mark opens an assisting help in the right place at the right time. Inline help. It is there – Just ask.
  41. YouTube.com YouTube’s floating assistance telling us about the new UI Floating help. There to begin with.
  42. Pulse iphone app.; Plictu app. Pulse and Piictu’s floating explanation screen. Seen a lot on mobile apps and not enough on Web and desktop products Floating help. There to begin with.
  43. Prezi.com Prezi.com’s instructing box, leading the user through tasks floating over the screen Floating help. There to begin with.
  44. I’m sure we can think of something…Wait. Is Clippy really dead?
  45. UXVision’s “Julie” – a visionary model using an assisting presenter, leading the user through the usage of the product and adding info for each input fieldPresenter Help. Clippy reborn. Meet Julie.
  46. When Julie is interrupting, you can ask Julie to disappear. When you want her back just open her.Presenter Help. Clippy reborn. Meet Julie.
  47. Thank me. | Tal Florentin
  48. Drive safely. | Tal Florentin

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