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How to become a true friend for your customer? How to transform support and communication experience from huge forms, emails and phone queues to something more reliable, something where users will be transformed into your buddies and the way of communication will be the same easy and trustful? When you communicate with your buddy you never ask yourself “will he answer me? what is a right time to talk? is it a right question to ask?”, you just talk. The same should be with products and services.
Join Maxim as he discusses key principles of reliable service-to-user communications and relevant technologies that will make the transformation possible.