Jason Mesut: Wicked Workshops

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Jason introduces techniques for developing design concepts and user experience propositions.

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Jason Mesut: Wicked Workshops

  1. 1. Wicked Workshops Jason Mesut & Mike McIntyre from The Team
  2. 2. Sit yourselves down
  3. 3. Take your top sheet and talk to the person next to you to fill it out
  4. 4. Name Role Designer User Experience person Developer Other What you want to get out of the session Type of organisation Agency / Consultancy In-house Freelance Student
  5. 5. When you’re done. Come to the board and map where you are on the chart
  6. 6. Super- confident 6 17 6 10 6 3 14 3 3 1 15 14 16 16 5 18 15 17 5 12 4 4 7 Comfort in running workshops 2 11 9 8 2 10 14 18 7 1 1 11 5 8 7 OK 15 12 10 18 9 13 9 11 13 4 8 Petrified Homer Experience and knowledge of workshop techniques Yoda Group 1 - start Each person was given a number and asked to plot themselves on the chart. The second group plotted Group 2 - start Group 2 - end themselves after the session as well
  7. 7. 1. Objectives and mapping 1. Fill out the objectives template 2. Take a numbered yellow dot and put it on the chart 3. Sit back down again
  8. 8. 2. Treasure hunt icebreaker 1. Take a treasure hunt sheet 2. Get a different person to fill out each question / task 3. Bring your sheet to the front when you are done A prize for the quickest
  9. 9. Icebreaker Rich Winner Name …………………………… Scenario question Participant’s answer Autograph Who gives a great massage? (ensure you get one to prove it Unreadable name - 3 Yes and rate them out of 5) Tell me a secret about yourself? Afraid of scuba diving Yes Who is wearing the most colourful socks? Paul Yes What is your favourite user experience design activity? Card sorting Yes Whose idea was Windows 7? (not allowed to say Mine) Steve Jobs Yes
  10. 10. Icebreaker Kim Winner Name …………………………… Scenario question Participant’s answer Autograph Who gives a great massage? (ensure you get one to prove it Caitlan - 4 Yes and rate them out of 5) Tell me a secret about yourself? I’m a Swansea Lily Fan Yes Who is wearing the most colourful socks? Red (tights) - unreadable Yes What is your favourite user experience design activity? Brainstorming Yes Whose idea was Windows 7? (not allowed to say Mine) The user Yes
  11. 11. Structure Milling around 5 1. Objectives and mapping 5 6. Future obituary 5 2. Icebreaker 5 7. Service concepts 10 3. Intro 10 8. Concept selection 10 4. Six hats 20 9. Tips 5 5. Prioritising goals 10 10. Close 5
  12. 12. A bad workshop Unclear objectives Poor time management Lack of structure and preparation Not fun Lack of participant involvement badly managed egos Poor facilitator Inflexibility of process Slide presentations / lecture No follow-up
  13. 13. A good workshop Clear purpose and objectives Collaboration between participants Strong facilitator Short burst sessions Engagement of participants Strong and quick follow-up Clear process and structure Good time management Good use of physiacl space Effective planning and preparation
  14. 14. But wicked workshops are EPIC Fun
  15. 15. Engaging EPIC Fun Physical Active Relevant
  16. 16. Practical EPIC Fun Clear goals Tangible Activities in mind outcomes
  17. 17. Inclusive EPIC Fun Everyone is Involves all Equality of included in participants voice follow-up
  18. 18. Credible EPIC Fun Relevant to Believable Confident the process facilitation challenges
  19. 19. Fun EPIC Fun Enjoyable Challenging Creative
  20. 20. Fun Helps Play More businesses creativity Solve problems
  21. 21. Objectives Encourage more rigorous Get you to meet some new people approaches to User Experience design Give the community more experience of frequently applicable Make it fun tools & techniques Not too stressful for me
  22. 22. Six thinking hats 1. Created and popularised by Edward de Bono 2. A way of getting everyone to think in the same mode at the same people 3. Useful for critiquing ideas, running various workshops 4. I like it for running lessons learned ‘sunset reviews’ 5. Technically, we should pay royalties to De Bono
  23. 23. 6 thinking hats http://www.flickr.com/photos/snow_badger/208264045/ White hat Red hat Yellow hat Black hat Green hat Blue hat Facts Emotions Optimisim Caution, risk Ideas Planning
  24. 24. White hat - Facts Red hat - Emotions Yellow hat - Optimism 6 thinking hats Inexpensive Kings place Views from deisgn/UX/Dev Red New faces - new ideas New contacts 4 workshops Inspired No free lunch Optimistic New techniques Well attended (60+ people) Motivated Happy Mix of individuals / groups Supported Mobile (can reuse learnings) UK oriented Challenged Interested High proportion of female attendees Connected Not seeing who else is attending Kings place Passion Met new people 1 day Worthwhile New skills to have take to business 4 speakers engaging Inspired to have more conferences Kings Cross Hungry / disappointed UX is in Good health Workshop + presentation Sad (coconut sad - all biscuits had coconut in them) Opportunity to learn + share Organsied Stimulated +80 people Uncomfortable Price = £xx COmforting Zebra People running it Tiring About UX Nice change from work 1st year Inexperienced (due to experience of others) No signs on doors Using magic whiteboards Black hat - Caution, risk Green hat - Ideas Blue hat - Planning Ideas and relative scoring 1. Forum + lists of attendees + years of experience - 11 Forum + lists of attendees + years of experience - 11 2. Case studies - 8 Air con too high Thread for talks 3. More explanation around workshop content - 7 No free lunch More than 1 set of talks going on in parallel - parallel track - 4 4. Other representations around pure UX - 6 Lack of structure around skill levels More explanation around workshop content - 7 5. More than 1 set of talks going on in parallel - parallel track - 4 Themes more at beginners Other representations around pure UX - 6 6. Open Mike concept + get feedback - 1 Poor technology Case studies - 8 7. Thread for talks Bad signage - building (to and around) Open Mike concept + get feedback - 1 Notice board - lifts/hiring Facilitation Notice board - lifts/hiring Not seeing who else is attending No lunch 1. Set experience levels for workshops - 9 Provide lunch - 1 2. More choice of workshops - 8 Lack of people in group Encourage more tweeting etc. throughout - 3 3. Ability to attend more - longer sessions/days - 5 Failing technology Better facilities - 1 4. Ning Group (or equivalent) - 4 Name badges, single sided, no co. name Ning Group (or equivalent) - 4 5. Encourage more tweeting etc. throughout - 3 Marketed to UX only Bigger choice of workshops - 1 6. Company discount - 3 Future tech not very 'future' More choice of workshops - 8 7. Use networks to extend reach - 2 Ability to attend more - longer sessions/days - 5 8. Provide lunch - 1 Use networks to extend reach - 2 Better facilities - 1 Company discount - 3 Bigger choice of workshops - 1 Different tracks for different groups - 1 Different tracks for different groups - 1 Set experience levels for workshops - 9
  25. 25. Dot sticking Allocate a certain number of points to each participant and ask them to distribute these points across the ideas / requirements they like
  26. 26. Prioritising goals } 1. Brainstorm goals - business, user and technology We haven’t got the time 2. Cluster goals into groups and name the groups 3. Prioritise the business goals 4. Prioritise the user goals 5. Prioritise the technical goals } Let’s not focus on this so much
  27. 27. Business goals
  28. 28. Improve awareness of Zebra people
  29. 29. Demonstrate support for UX community
  30. 30. Get more candidates
  31. 31. Get more clients
  32. 32. User goals
  33. 33. Understand different perspectives
  34. 34. Learn new skills
  35. 35. Meet new likeminds
  36. 36. Paired comparison Trade off each requirement against each requirement to see which one trumps the other. you can then develop a weighted priority off the back of it. I think this link tells you something useful on it - http://www.mindtools.com/pages/article/newTED_02.htm
  37. 37. Prioritised goals Score 6 We compared each goal against each other 5 goal, with the winning goal scoring a point. Each of the groups scored the goals the same 4 3 2 1 Meet 0 new likeminds
  38. 38. Future obituary Write an obituary for your product and service in the future. helps you to overcome barriers of the now to talk more about what your solution achieved for people.
  39. 39. Future obituary 1. Define your primary audience 2. Identify their key user goals and key business goals 3. Identify the barriers 4. Develop an obituary for the future focusing on the uniqueness, outcomes, experience in the future 5. Use as a basis for a proposition / vision
  40. 40. Future obituary Audience UX consultant/designer with < 5 years experience Key user goals Learn new techniques, understand different perspectives Barriers Cost of ticket, time off work, awareness Obituary overleaf...
  41. 41. Future obituary (an example) It’s five years ago to the day that UX People ran it’s first conference. Today, it is running its last all day conference, as User Experience (UX) has been embedded into everything that successful organisations do, and practitioners are running events themselves all over the world. Noone wants to come to an all day conference any more, and noone classes themselves as a ux person. Zebra People, the organisers, don’t exist any more as they made so much money, and decided to become facilitators of good design practice in a wide range of organisations. The UX People brand has become irrelevant as over the past five years, User Experience (UX) diversified and embedded itself into several different traditional disciplines - Marketing, Industrial Design, Graphic Design, Architecture. Many of the leaders in those fields now practice UX techniques in their daily work, and many in the UK cite UX People as one of the key events where they learned some of these and met some of their best colleagues.
  42. 42. Service concepts 1. Take some of the ideas we have captured or brainstormed some more 2. Create a concept that puts more detail around an idea or collection of ideas 3. Map the concept back to the matrix we have 4. Sketch the solution to bring it to life If you’re stuck, think about a subject and a format for delivery
  43. 43. Name ......................................... Service concept name Supporting audiences and service How it reinforces & supports the proposition Audiences it helps Specific goals it supports Students Low Medium High Junior practitioners Low Medium High Senior Low Medium High practitioners Uniqueness How it can be measured for effectiveness How it would be maintained, and by whom How it is different from anything else Example of a service concept sheet to accompany concept sketches
  44. 44. Service concept selection 1. Select some of your favourite concepts 2. Create a matrix of concepts against goals / requirements 3. Score the concepts against the goals / requirements 4. Tot up the scores 5. Check if the rationalisation makes sense
  45. 45. Service concept selection example This is a recent example where goals/high level requirements were prioritised with a weighted score (from dot sticking) and concepts were mapped against each goal. Concepts scored 9pts for ++, 3pts for +, -9pts for --, -3pts for - Each concept was then given a score by multiplying the mapping score by the goal weighting score and adding up each row. This technique is based on Pugh Concept Selection matrices and Quality Functional Deployment (QFD) House of Quality
  46. 46. Preparation tips Get stakeholders on side Have the right kit Invite the right people Get helpers Make it clear what the workshop is Prep them about Know your space Practice Know your attendees Schedule breaks
  47. 47. Facilitation tips Get names at the start Listen Document as much as possible as Communicate objectives you go Make it clear what the workshop is Document as much as possible as about you go Put people at ease Keep to time and keep things brisk Establish authority Keep to scope
  48. 48. Documentation tips Photograph as you go Record audio and/or video Write up as soon as possible Share outputs with all participants
  49. 49. How did we do? Encourage more rigorous Get you to meet some new people approaches to User Experience Yes design Hopefully Give the community more Make it fun experience of frequently applicable Hopefully, but could have been tools & techniques more fun Hopefully Not too stressful for me Not too bad, but could have given myself more time and focused the activities
  50. 50. http://www.amazon.co.uk/Innovation-Games- Creating-Breakthrough-Products/dp/0321437292/ ref=sr_1_1? ie=UTF8&s=books&qid=1257845026&sr=8-1
  51. 51. http://www.amazon.co.uk/Participatory-Workshops- Sourcebook-Ideas-Activities/dp/1853838632/ref=sr_1_1? ie=UTF8&s=books&qid=1257845101&sr=1-1-spell
  52. 52. http://www.amazon.co.uk/Serious-Creativity-Thinking- Step-step/dp/0887306357/ref=sr_1_2? ie=UTF8&s=books&qid=1257845344&sr=1-2

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