mLearning for Veterans: Designing for Diverse Audiences (Michelle Chin)
mLearning for Veterans: Designing for Diverse Audience and Accessibility Handout Background VA for Vets is the Department of Veterans Affairs’ (VA) exciting, new career outreach program for Veterans and Military Service Members. Managed by VA’s Veterans Employment Services Office (VESO), its goals are to: • Recruit Veterans to work for VA. • Retain Veterans currently employed at VA. • Reintegrate VA’s service member employees seamlessly after deployments. • Recognize and honor Veteran service. • Educate VA’s supervisors, hiring managers, HR professionals and coworkers about Veteran-‐specific issues and support resources. The program includes a Career Center, military skills translation tools, live career coaching services, training, job aids, and many other useful tools. VA for Vets is transforming the way VA recruits, retains and reintegrates Veterans and service members. For more, visit VAforVets.VA.gov or direct any questions to Rob Parrott at Robert.Parrot@serco-‐na.com or Michelle Chin at MChin@rockcreeksm.com. Veteran Interviewing Aid (VIA) With VIA, VA for Vets has a mobile app that explains the federal hiring process and helps Veterans prepare for interviews “VIA” their smartphone. The app will be available through the Apple App Store and Google Play following the completion of User Acceptance Testing. Design Features The following design features were incorporated to account for motor skill, visual and cognitive impairments. Motor Skills The main menu uses Playlists allow users easy-‐to-‐select, wide activate videos buttons to access without focusing each of the five their finger on the sections. little blue button. Tapping, instead of Minimal scrolling swiping, allows all means limiting text users to have the to what can be same experience viewed on a typical when some are screen and using unable to control multiple pages that their hand through tap-‐based, movements. arrow navigation.
Motor Skills Continued Simple interactions make pages intuitive, such as the “Uncheck All” button on Checklist screens. Visual Impairments Larger font sizes for Video descriptions content and button narrate the actions in labels cater to users a video using plain with visual text that can be impairments. accessed by the smartphones’ default screen reader. Visually impaired users can play Elevator Pitch activity audio samples. Someone who is hearing impaired can read it. Cognitive Impairments Clearly-‐labeled Features follow a menus and simple logical flow to guide navigation reduce users through confusion. The Main procedural steps. Menu follows a typical interview process. Buttons of primary Writing short and importance are simple to help users yellow and less clearly understand priority ones are content. white. Arrows and buttons to clearly direct users.