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mLearning for Veterans: Designing for Diverse Audiences (Michelle Chin)


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Given at UXPA-DC's User Focus Conference, Oct. 19, 2012

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mLearning for Veterans: Designing for Diverse Audiences (Michelle Chin)

  1. 1.     mLearning  for  Veterans:  Designing  for  Diverse  Audience  and  Accessibility  Handout    Background  VA  for  Vets  is  the  Department  of  Veterans  Affairs’  (VA)  exciting,  new  career  outreach  program  for  Veterans  and  Military  Service  Members.  Managed  by  VA’s  Veterans  Employment  Services  Office  (VESO),  its  goals  are  to:     • Recruit  Veterans  to  work  for  VA.   • Retain  Veterans  currently  employed  at  VA.   • Reintegrate  VA’s  service  member  employees  seamlessly  after  deployments.   • Recognize  and  honor  Veteran  service.   • Educate  VA’s  supervisors,  hiring  managers,  HR  professionals  and  coworkers  about  Veteran-­‐specific   issues  and  support  resources.    The  program  includes  a  Career  Center,  military  skills  translation  tools,  live  career  coaching  services,  training,  job  aids,  and  many  other  useful  tools.  VA  for  Vets  is  transforming  the  way  VA  recruits,  retains  and  reintegrates  Veterans  and  service  members.  For  more,  visit  or  direct  any  questions  to  Rob  Parrott  at  Robert.Parrot@serco-­‐  or  Michelle  Chin  at      Veteran  Interviewing  Aid  (VIA)  With  VIA,  VA  for  Vets  has  a  mobile  app  that  explains  the  federal  hiring  process  and  helps  Veterans  prepare  for  interviews  “VIA”  their  smartphone.  The  app  will  be  available  through  the  Apple  App  Store  and  Google  Play  following  the  completion  of  User  Acceptance  Testing.  Design  Features  The  following  design  features  were  incorporated  to  account  for  motor  skill,  visual  and  cognitive  impairments.      Motor  Skills     The  main  menu  uses   Playlists  allow  users   easy-­‐to-­‐select,  wide   activate  videos   buttons  to  access   without  focusing   each  of  the  five   their  finger  on  the   sections.   little  blue  button.               Tapping,  instead  of   Minimal  scrolling   swiping,  allows  all   means  limiting  text   users  to  have  the   to  what  can  be   same  experience   viewed  on  a  typical   when  some  are   screen  and  using   unable  to  control   multiple  pages  that   their  hand   through  tap-­‐based,     movements.     arrow  navigation.      
  2. 2.   Motor  Skills  Continued           Simple  interactions       make  pages  intuitive,   such  as  the  “Uncheck   All”  button  on   Checklist  screens.       Visual  Impairments     Larger  font  sizes  for   Video  descriptions   content  and  button   narrate  the  actions  in   labels  cater  to  users   a  video  using  plain   with  visual   text  that  can  be   impairments.   accessed  by  the   smartphones’  default   screen  reader.               Visually  impaired       users  can  play   Elevator  Pitch  activity   audio  samples.   Someone  who  is   hearing  impaired  can   read  it.       Cognitive  Impairments     Clearly-­‐labeled   Features  follow  a   menus  and  simple   logical  flow  to  guide   navigation  reduce   users  through   confusion.  The  Main   procedural  steps.   Menu  follows  a   typical  interview   process.               Buttons  of  primary   Writing  short  and   importance  are   simple  to  help  users   yellow  and  less   clearly  understand   priority  ones  are   content.   white.    Arrows  and   buttons  to  clearly   direct  users.