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HUMAN-CENTRED DESIGN IN A BIG FOUR

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Speaker: Gareth Parry

It's been a little over a year since Optimal Experience joined PwC — and we've since become PwC digital. We’ve made big changes, done some really meaningful work, and learned a bunch of things about human-centred design in a management consulting firm along the way.

Mostly what we’ve learned about HCD in a big four, is that it’s quite a lot like improv. Improv with lolcats, sneakers, Sharpies, and ceiling tiles. Come along and find out more.

Published in: Design
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HUMAN-CENTRED DESIGN IN A BIG FOUR

  1. 1. digital UXNZ October 2015 Human centred design in a big four
  2. 2. digital Optimal Experience
  3. 3. digital Optimal Usability
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  6. 6. digital I used my welcome letter to start a fire An Insurance Customer
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  10. 10. digital Why?
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  33. 33. digital Embrace change — it’s the only constant.
  34. 34. digital Everybody loves Post-Its and warm-up activities
  35. 35. digital Desirability has friends: viability and feasibility
  36. 36. digital Drinking from a fire hydrant requires a delicate touch.
  37. 37. digital Be yourself. Different is awesome.
  38. 38. digital Thank you! www.pwcdigital.co.nz

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