What is ResearchOps? - Kate Towsey

東京、⽇日本
#WhatisResearchOps

ResearchOps is the mechanisms
and strategies that set user
research in motion. It provides the
roles, tools and processes needed
to support researchers in
delivering and scaling the impact
of the craft across an organisation.
@teamreops / @katetowsey

ResearchOps Community  
& #WhatisResearchOps initiative 
+ give you some context
+ the team
+ what we did
+ what we learned
+ what’s next

Context

8 months later...
+ 1000+ Slack members
+ #researchops is lively
+ #whatisresearchops initiative is done
+ 60 organisers globally
+ 17 countries / 34 cities

What is ResearchOps? - Kate Towsey

The aim of the Community is
to give shape to and validate
research operations AKA  
ResearchOps.

Why now?
In-house teams
are getting
bigger. Concepts
around research
leadership are
being formed.
More and more,
executives and
management are looking
to researchers for
guidance and answers.
And holding
researchers
responsible.
Research is being
accepted as an
integral part of
design and
delivery.
+ +

We’re in this phase of
massive growth.

We’re in this phase of
massive growth.
But.

Team size.
Buy in.
Support.
Infrastructure.
Coordination. 
To-do list.
Pressures.

Team size.
Buy in.
Coordination. 
To-do list.
Pressures.

When you see the list of
things that researchers are
doing, you’ll wonder how it all
gets done.
Sometimes it doesn’t.

Community

Kate Towsey / UK
Andrew Maier / USA
Emma Boulton / UK
Brigette Metzler / Australia 
Nishita Gill / India
Chris Adams / Germany
Kathryn Hing / Germany
Ruth Ellison / Australia
Ben Cubbon / UK
Steph Troeth / UK
TeamReOps

We wanted a shared understanding
of what ResearchOps is.  
 
We did this through a series of global
workshops.

Kate Towsey / UK
Ben Cubbon / UK
Steph Troeth / UK
Emma Boulton / UK
Audree Fletcher / UK
Andy Parker / UK
Mark McElhaw / UK
Saskia Liebenberg / UK
Monica Ferraro / UK
Ed Crowley / UK
Jane Reid / Scotland
Chris Adams / Germany
Kathryn Hing / Germany
Maria Arrilucea / Spain
Daniel Boos / Switzerland
Daria Hoplova / Russia
Hugo Froes/ Portugal
Global organisers
Lily Ainsworth / Australia
Sandy Ho / Australia
Michelle Pickrell / Australia
Kristina Lund Hansen / Australia
Katie Phillips / Australia 
Catherine Sutton-Long / Australia
Johnny Linnert / Japan
Tomomi Sasaki / Japan
Rob Enslin / South Africa
Marie Slundt / South Africa
Nishita Gill / India 
Shreya Toshniwal / India
Ruben Perez Huidobro / Canada
Kathleen Asjes / Sweden
Kea Zhang / Norway
Amanda Pike / USA
Marisa Morby / USA
Andrew Maier / USA
Holly Cole/ USA
Andi Galpern / USA
Ryan Hunt / USA
Michael Bam / USA
Sheetal Agarwal / USA
Andrew Maier / USA
Jeanette Fuccella / USA
Melissa Braxton / USA
Yushi Wang / China
Samantha Yuen / Singapore
Brigette Metzler / Australia
Ruth Ellison / Australia

This has all been driven by team. 
We achieved things together.
It’s open source.

What we did

We ran workshops using
Liberating Structures 1-2-4-all.
 
And asked 4 questions.

1. What research operational challenges have
you experienced? 
2. What are your operational successes, if any?  
3. Where do you see opportunities to improve
research operations in your organisation? 
4. What do you think ResearchOps includes?

We ran a survey that was
answered by 300+ people.

What we learned 
What it is

We’ve now got a definition.
Which will no doubt be
tested and shaped in the
future.

"So we defined ResearchOps as infrastructure that
makes research teams more successful. So we talked
about ResearchOps doing recruitment, being
responsible for community-building, providing all kinds
of tools - the licenses, the software, hardware, tools,
audio/visual support, providing an insights repository -
it's a place where we can also support activities from
our teams, documentation, providing resources for our
stakeholders, resources potentially for onboarding, and
defining roles on our teams and creating partnerships."  
 
- Melissa Braxton and Sheetal Agarwal, Seattle

https://kumu.io/TeamReOps/
what-is-researchops

What we learned 
What it is
What it’s not

It helps researchers focus on the craft.
It’s not craft.
It’s not only about insights and data. It’s also about people. 
 
It’s not research methodology or strategy. It supports their
implementation.
It’s not research leadership. It supports research leadership.

What we learned 
What it is
What it is not
What it depends on

ResearchOps needs good
research leadership to
succeed.

34 x data sets about ResearchOps.
And lots of data about research
leadership too.

What next?

Our first aim was to give
shape to and validate
ResearchOps.

Our first aim was to give
shape to and validate
ResearchOps.
We’ve got new aims.

Help companies know what they’re hiring
for.  
 
Help hires know what their job should
include and what resources they need.
Include small business in the
conversation.

Thank you
+ Follow @teamreops
+ Join the Slack waitlist
+ Come to one of our town halls
+ Watch town hall videos on Vimeo
+ Join the conversation: #ResearchOps and
#WhatisResearchOps
Branding and design by treemouse.com
https://twitter.com/teamreops
https://vimeo.com/
user89807865
teamreops@gmail.com

What is ResearchOps? - Kate Towsey

What is ResearchOps? - Kate Towsey

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