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東京、⽇日本
#WhatisResearchOps
OH NO! NOT
ANOTHER
OPS!
%&#@
ResearchOps is the mechanisms
and strategies that set user
research in motion. It provides the
roles, tools and processes ...
ResearchOps is the mechanisms
and strategies that set user
research in motion. It provides the
roles, tools and processes ...
@teamreops / @katetowsey
ResearchOps Community 

& #WhatisResearchOps initiative

+ give you some context
+ the team
+ what we did
+ what we learne...
Context
@teamreops / @katetowsey
@teamreops / @katetowsey
8 months later...
+ 1000+ Slack members
+ #researchops is lively
+ #whatisresearchops initiative is done
+ 60 organisers g...
The aim of the Community is
to give shape to and validate
research operations AKA 

ResearchOps.
@teamreops / @katetowsey
Why now?
In-house teams
are getting
bigger. Concepts
around research
leadership are
being formed.
More and more,
executive...
We’re in this phase of
massive growth. 

We’re in this phase of
massive growth.
But. 

Team size.
Buy in.
Support.
Infrastructure.
Coordination.

To-do list.
Pressures.
@teamreops / @katetowsey
Team size.
Buy in.
Support.
Infrastructure.
Coordination.

To-do list.
Pressures.
@teamreops / @katetowsey
Team size.
Buy in.
Coordination.

To-do list.
Pressures.
@teamreops / @katetowsey
When you see the list of
things that researchers are
doing, you’ll wonder how it all
gets done.
Sometimes it doesn’t.
Community
@teamreops / @katetowsey
Kate Towsey / UK
Andrew Maier / USA
Emma Boulton / UK
Brigette Metzler / Australia

Nishita Gill / India
Chris Adams / Ger...
We wanted a shared understanding
of what ResearchOps is. 



We did this through a series of global
workshops.
@teamreops ...
@teamreops / @katetowsey
@teamreops / @katetowsey
Kate Towsey / UK
Ben Cubbon / UK
Steph Troeth / UK
Emma Boulton / UK
Audree Fletcher / UK
Andy Parker / UK
Mark McElhaw / ...
This has all been driven by team.

We achieved things together.
It’s open source.
@teamreops / @katetowsey
What we did
@teamreops / @katetowsey
@teamreops / @katetowsey
We ran workshops using
Liberating Structures 1-2-4-all.


And asked 4 questions.
@teamreops / @katetowsey
1. What research operational challenges have
you experienced?

2. What are your operational successes, if any? 

3. Where ...
We ran a survey that was
answered by 300+ people.
@teamreops / @katetowsey
@teamreops / @katetowsey
What we learned

What it is
@teamreops / @katetowsey
We’ve now got a definition.
Which will no doubt be
tested and shaped in the
future.
ResearchOps is the mechanisms
and strategies that set user
research in motion. It provides the
roles, tools and processes ...
"So we defined ResearchOps as infrastructure that
makes research teams more successful. So we talked
about ResearchOps doi...
https://
www.aureliuslab.com/
https://kumu.io/TeamReOps/
what-is-researchops
​ ​
mural.ly/link
What we learned

What it is
What it’s not
@teamreops / @katetowsey
It helps researchers focus on the craft.
It’s not craft.
It’s not only about insights and data. It’s also about people.


...
What we learned

What it is
What it is not
What it depends on
@teamreops / @katetowsey
ResearchOps needs good
research leadership to
succeed.
@teamreops / @katetowsey
34 x data sets about ResearchOps.
And lots of data about research
leadership too.
@teamreops / @katetowsey
What next?
@teamreops / @katetowsey
Our first aim was to give
shape to and validate
ResearchOps.
@teamreops / @katetowsey
Our first aim was to give
shape to and validate
ResearchOps.
@teamreops / @katetowsey
Our first aim was to give
shape to and validate
ResearchOps.
We’ve got new aims.
@teamreops / @katetowsey
Help companies know what they’re hiring
for. 



Help hires know what their job should
include and what resources they nee...
EPIC
Thank you
+ Follow @teamreops
+ Join the Slack waitlist
+ Come to one of our town halls
+ Watch town hall videos on Vimeo
...
What is ResearchOps? - Kate Towsey
What is ResearchOps? - Kate Towsey
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What is ResearchOps? - Kate Towsey

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Presented at UX Brighton 2018: Advancing Research, 2nd November 2018.

Published in: Design

What is ResearchOps? - Kate Towsey

  1. 1. 東京、⽇日本 #WhatisResearchOps
  2. 2. OH NO! NOT ANOTHER OPS!
  3. 3. %&#@
  4. 4. ResearchOps is the mechanisms and strategies that set user research in motion. It provides the roles, tools and processes needed to support researchers in delivering and scaling the impact of the craft across an organisation. @teamreops / @katetowsey
  5. 5. ResearchOps is the mechanisms and strategies that set user research in motion. It provides the roles, tools and processes needed to support researchers in delivering and scaling the impact of the craft across an organisation. @teamreops / @katetowsey
  6. 6. @teamreops / @katetowsey
  7. 7. ResearchOps Community 
 & #WhatisResearchOps initiative
 + give you some context + the team + what we did + what we learned + what’s next
  8. 8. Context @teamreops / @katetowsey
  9. 9. @teamreops / @katetowsey
  10. 10. 8 months later... + 1000+ Slack members + #researchops is lively + #whatisresearchops initiative is done + 60 organisers globally + 17 countries / 34 cities @teamreops / @katetowsey
  11. 11. The aim of the Community is to give shape to and validate research operations AKA 
 ResearchOps. @teamreops / @katetowsey
  12. 12. Why now? In-house teams are getting bigger. Concepts around research leadership are being formed. More and more, executives and management are looking to researchers for guidance and answers. And holding researchers responsible. Research is being accepted as an integral part of design and delivery. + +
  13. 13. We’re in this phase of massive growth. 

  14. 14. We’re in this phase of massive growth. But. 

  15. 15. Team size. Buy in. Support. Infrastructure. Coordination.
 To-do list. Pressures. @teamreops / @katetowsey
  16. 16. Team size. Buy in. Support. Infrastructure. Coordination.
 To-do list. Pressures. @teamreops / @katetowsey
  17. 17. Team size. Buy in. Coordination.
 To-do list. Pressures. @teamreops / @katetowsey
  18. 18. When you see the list of things that researchers are doing, you’ll wonder how it all gets done. Sometimes it doesn’t.
  19. 19. Community @teamreops / @katetowsey
  20. 20. Kate Towsey / UK Andrew Maier / USA Emma Boulton / UK Brigette Metzler / Australia
 Nishita Gill / India Chris Adams / Germany Kathryn Hing / Germany Ruth Ellison / Australia Ben Cubbon / UK Steph Troeth / UK TeamReOps
  21. 21. We wanted a shared understanding of what ResearchOps is. 
 
 We did this through a series of global workshops. @teamreops / @katetowsey
  22. 22. @teamreops / @katetowsey
  23. 23. @teamreops / @katetowsey
  24. 24. Kate Towsey / UK Ben Cubbon / UK Steph Troeth / UK Emma Boulton / UK Audree Fletcher / UK Andy Parker / UK Mark McElhaw / UK Saskia Liebenberg / UK Monica Ferraro / UK Ed Crowley / UK Jane Reid / Scotland Chris Adams / Germany Kathryn Hing / Germany Maria Arrilucea / Spain Daniel Boos / Switzerland Daria Hoplova / Russia Hugo Froes/ Portugal Global organisers Lily Ainsworth / Australia Sandy Ho / Australia Michelle Pickrell / Australia Kristina Lund Hansen / Australia Katie Phillips / Australia
 Catherine Sutton-Long / Australia Johnny Linnert / Japan Tomomi Sasaki / Japan Rob Enslin / South Africa Marie Slundt / South Africa Nishita Gill / India
 Shreya Toshniwal / India Ruben Perez Huidobro / Canada Kathleen Asjes / Sweden Kea Zhang / Norway Amanda Pike / USA Marisa Morby / USA Andrew Maier / USA Holly Cole/ USA Andi Galpern / USA Ryan Hunt / USA Michael Bam / USA Sheetal Agarwal / USA Andrew Maier / USA Jeanette Fuccella / USA Melissa Braxton / USA Yushi Wang / China Samantha Yuen / Singapore Brigette Metzler / Australia Ruth Ellison / Australia

  25. 25. This has all been driven by team.
 We achieved things together. It’s open source. @teamreops / @katetowsey
  26. 26. What we did @teamreops / @katetowsey
  27. 27. @teamreops / @katetowsey
  28. 28. We ran workshops using Liberating Structures 1-2-4-all. 
 And asked 4 questions. @teamreops / @katetowsey
  29. 29. 1. What research operational challenges have you experienced?
 2. What are your operational successes, if any? 
 3. Where do you see opportunities to improve research operations in your organisation?
 4. What do you think ResearchOps includes? @teamreops / @katetowsey
  30. 30. We ran a survey that was answered by 300+ people. @teamreops / @katetowsey
  31. 31. @teamreops / @katetowsey What we learned
 What it is
  32. 32. @teamreops / @katetowsey We’ve now got a definition. Which will no doubt be tested and shaped in the future.
  33. 33. ResearchOps is the mechanisms and strategies that set user research in motion. It provides the roles, tools and processes needed to support researchers in delivering and scaling the impact of the craft across an organisation. @teamreops / @katetowsey
  34. 34. "So we defined ResearchOps as infrastructure that makes research teams more successful. So we talked about ResearchOps doing recruitment, being responsible for community-building, providing all kinds of tools - the licenses, the software, hardware, tools, audio/visual support, providing an insights repository - it's a place where we can also support activities from our teams, documentation, providing resources for our stakeholders, resources potentially for onboarding, and defining roles on our teams and creating partnerships." 
 
 - Melissa Braxton and Sheetal Agarwal, Seattle @teamreops / @katetowsey
  35. 35. https:// www.aureliuslab.com/
  36. 36. https://kumu.io/TeamReOps/ what-is-researchops
  37. 37. ​ ​ mural.ly/link
  38. 38. What we learned
 What it is What it’s not @teamreops / @katetowsey
  39. 39. It helps researchers focus on the craft. It’s not craft. It’s not only about insights and data. It’s also about people.
 
 It’s not research methodology or strategy. It supports their implementation. It’s not research leadership. It supports research leadership.
  40. 40. What we learned
 What it is What it is not What it depends on @teamreops / @katetowsey
  41. 41. ResearchOps needs good research leadership to succeed. @teamreops / @katetowsey
  42. 42. 34 x data sets about ResearchOps. And lots of data about research leadership too. @teamreops / @katetowsey
  43. 43. What next? @teamreops / @katetowsey
  44. 44. Our first aim was to give shape to and validate ResearchOps. @teamreops / @katetowsey
  45. 45. Our first aim was to give shape to and validate ResearchOps. @teamreops / @katetowsey
  46. 46. Our first aim was to give shape to and validate ResearchOps. We’ve got new aims. @teamreops / @katetowsey
  47. 47. Help companies know what they’re hiring for. 
 
 Help hires know what their job should include and what resources they need. Include small business in the conversation.
  48. 48. EPIC
  49. 49. Thank you + Follow @teamreops + Join the Slack waitlist + Come to one of our town halls + Watch town hall videos on Vimeo + Join the conversation: #ResearchOps and #WhatisResearchOps Branding and design by treemouse.com https://twitter.com/teamreops https://vimeo.com/ user89807865 teamreops@gmail.com

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