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Liz Citron - Rolling with the punches


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Presented at UX Brighton 2019, 1st November 2019

Published in: Design
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Liz Citron - Rolling with the punches

  1. 1. Rolling with the punches
  2. 2. Hello! I am Liz Citron I am a UX veteran turned confidence and career coach You can find me at @lizcitron 2
  3. 3. Life in a digital world Making others life easier doesn’t mean an easy life for us.
  4. 4. Stuff happens 4 Inconsistent project sponsorship Secrecy surrounding projects Office politics Career disappointments Poor behavior
  5. 5. Things move fast 5 What we are called What we do What we know
  6. 6. Result? ● Punished for doing the right thing ● Burn out ● Disillusionment 6
  7. 7. Resilience Staying flexible and positive under pressure
  8. 8. What is resilience? 8 Physical Mental Emotional Social Credit: Smashicons @
  9. 9. 9 We have 3 brains Primate (neocortex) Mammalian (limbic) Reptilian (brain stem)
  10. 10. What can you do? Five things you can do at home that research tells us will help you stay more flexible and positive under pressure 10
  11. 11. Soak up positive feelings Positive feelings can ● improve people’s ability to cope ● shrug off colds ● depression ● improve general health. Think of three people that think you are great. Immerse yourself in the feeling of their respect and admiration for you 11
  12. 12. Find your power pose Amy Cuddy discovered that the mind can be led by the body. Striking powerful positions and carrying yourself regally sets you up to come across as more powerful and confident. 12
  13. 13. Calm your monkey mind 1.5 hours of mindfulness practice can lead to positive structural changes in the brain. Learning to observe your thoughts and separate them from yourself can ● reduce stress ● ward off cancer 13
  14. 14. Find your why Having a purpose or ikigai (reason for being) can: ● keep you healthy ● help you live longer ● ward off alzheimer's 14
  15. 15. Tell your story When you think of something that happened to you that you have always thought of as negative, can you tell it to yourself in a positive way? Can you find the silver lining? 15
  16. 16. Embedding habits B J Fogg’s Tiny Habits approach: 1. Pick a good tiny behavior 2. Find a stable habit* (anchor) to trigger the new behavior 3. Celebrate! * needs to be in your control, so not something that happens to you 16
  17. 17. “ “When one door of happiness closes, another opens; but often we look so long at the closed door that we do not see the one which has been opened for us.” Helen Keller (1880-1969), deaf-blind author and political activist 17
  18. 18. 18 Thanks! You can find me at @lizcitron & Get in touch for a complimentary coaching session