HUMAN EMOTION• Human emotion is innate in all of us; it’ssomething we’re born with and something wedie with.• Happiness, sadness, love, hatred, worries, andindifference – these are things that constantlyoccur in our daily lives.
VARIETY OF EMOTIONS• POSITIVE HUMAN EMOTION• NEGATIVE HUMAN EMOTION
Positive emotion• Positive emotions that lead one to feel goodabout one’s self will lead to an emotionallyhappy and satisfied result.
POSITIVE HUMAN EMOTIONSOME OF THE POSITIVE EMOTIONS ARE• HOPEFUL• CONFIDENT• PEACEFUL
Negative emotion• Negative emotions sap your energy andundermine your effectiveness. In the negativeemotional state, you find the lack of desire todo anything.
NEGATIVE EMOTIONSSOME OF THE NEGATIVE EMOTIONS ARE• EXHAUSTED• PANIC• OBNOXIOUS
How we perceive emotionBody posture• The way we hold our bodies when we walk,stand and sit gives cues to others about ouremotional state.
• It clues them in to how relaxed or tense weare and how confident or shy we are.• depending on how close were standing toanother person, it can also show aggression orlove, dominance or submission.
Speech Patterns• We may choose our words carefully whenwere angry or expressing happiness.• Our emotions cause us not only to feeldifferently, but also to speak differently
• Our speech patterns also change dependingon our emotional state• our regular cadence can increase or decreasein rate, and pitch, tone, volume and ourinflection and even accent may also beaffected.
Gestures• Gestures take on different meanings indifferent cultures.• gesturing in general is one way humanscommunicate emotion to each othernonverbally.
• Our facial muscles -- there are 44 of them --are able to communicate important nonverbalmessages in a split second,
• anger, contempt, disgust, fear, happiness,sadness and surprise seem to be sevenuniversal facial expressions that all humansunconsciously recognize and interpret
Physiological Cues• our emotions are accompanied by subtlephysiological change• A subtle flush of the face or increase in heartrate or body temperature could be a clue tothe emotional state of the person youretalking to.
Cannon-bard theory of emotionIt states that• we react to a stimulus and experience theassociated emotion at the same time.• we feel emotions and experience physiologicalreactions such as sweating, trembling andmuscle tension simultaneously.
For example: I see a snake --> I am afraid --> Ibegin to tremble.
James-lange theory of emotionIt states that• emotions occur as a result of physiologicalreactions to events.• proposes that you will interpret your physicalreactions and conclude that you arefrightened.
• For example I am trembling, therefore I amafraid.
EMOTIONAL INTELLIGENCE• Emotional intelligence (EI) refers to the abilityto perceive, control and evaluate emotions.
FOUR BRANCHES• Salovey and Mayer proposed a model thatidentified four different factors of emotionalintelligence
• Perceiving Emotions: The first step inunderstanding emotions is to accuratelyperceive them. In many cases, this mightinvolve understanding nonverbal signals suchas body language and facial expressions.
• Reasoning With Emotions: The next stepinvolves using emotions to promote thinkingand cognitive activity. Emotions help prioritizewhat we pay attention and react to; werespond emotionally to things that garner ourattention.
• Understanding Emotions: The emotions thatwe perceive can carry a wide variety ofmeanings. If someone is expressing angryemotions, the observer must interpret thecause of their anger and what it might mean.
• Managing Emotions: The ability to manageemotions effectively is a key part of emotionalintelligence. Regulating emotions, respondingappropriately and responding to the emotionsof others are all important aspect ofemotional management.