Some user interfaces (UIs) can be designed to be incredibly simple and easy to use, whereas other UIs need to incorporate and support some level of complexity, whether it be the agent's screen design for a call center or the user workflow for system admins on enterprise applications. All too often, UIs are painted with broad brush strokes in terms of simple vs. complex.
This webinar presentation addresses the following questions:
• Where does 'complexity' come from?
• What 'complexity' is unavoidable?
• What 'complexity' is avoidable, and how can you avoid it?