Upcoming SlideShare
Sins of a UX Researcher
- Sinsof a UX Researcher Kyle Soucy | @kylesoucy www.usableinterface.com
- Belief...
- Reality...
- We’re human. We make mistakes. Sins
- Not knowing the product you are researching 1#
- Not knowing the screener and who has been recruited 2#
- Not conducting a dry run 3#
- Asking leading questions 4#
- Asking if a feature would ever be used 5#
- Not asking open-ended questions 6#
- Not staying neutral 7#
- Asking design questions 8#
- Asking a question that has already been answered 9#
- Losing focus 10#
- Letting participants leave early 11#
- Not properly preparing for remote research 12#
- Not randomizing tasks and/or prototypes 13#
- Forgetting to record 14#
- Not conducting an observer debrief 15#
- Learn more... - Moderating Usability Tests by Joe Dumas & Beth Loring - Paper Prototyping by Carolyn Snyder - Interviewing Users by Steve Portigal - Paper: What Do Usability Evaluators Do in Practice? An Explorative Study of Think- Aloud Testing by Mie Norgaard and Kasper Hornbaek
- http://bit.ly/Xw28Bz
- www.usableinterface.com @kylesoucy Thank you. /usableinterface
Yes, I get asked by clients to ask design questions all the time too. I push back as much as possible by explaining that the feedback they'll get is not truly actionable. Direct observed behavior, rather than opinions, is what we can accurately report on.
I liked your illustrations did you do those?
I wish I had been there to see it. Nice job Kyle.