Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Sinsof a UX Researcher Kyle Soucy | @kylesoucy www.usableinterface.com
Belief...
Reality...
We’re human. We make mistakes. Sins
Not knowing the product you are researching 1#
Not knowing the screener and who has been recruited 2#
Not conducting a dry run 3#
Asking leading questions 4#
Asking if a feature would ever be used 5#
Not asking open-ended questions 6#
Not staying neutral 7#
Asking design questions 8#
Asking a question that has already been answered 9#
Losing focus 10#
Letting participants leave early 11#
Not properly preparing for remote research 12#
Not randomizing tasks and/or prototypes 13#
Forgetting to record 14#
Not conducting an observer debrief 15#
Learn more... - Moderating Usability Tests by Joe Dumas & Beth Loring - Paper Prototyping by Carolyn Snyder - Interviewing...
http://bit.ly/Xw28Bz
www.usableinterface.com @kylesoucy Thank you. /usableinterface
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Sins of a UX Researcher
Upcoming SlideShare
Loading in …5
×

Sins of a UX Researcher

47,974 views

Published on

Let’s face it; while moderating a usability test or research study even the most experienced UX researcher can get sloppy and make mistakes. Sharing our mistakes and what we’ve learned from them is one of the best ways we can foster growth in this community. Over the last 13 years in this industry, I’ve moderated 100+ research studies and, more importantly, I’ve made a lot of mistakes and learned from them. I invite you to come and learn from my own moderating mistakes and possibly share some of your own during this fun and interactive session!

Published in: Design, Technology
no profile picture user
  • Dating direct: ❤❤❤ http://bit.ly/36cXjBY ❤❤❤
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Dating for everyone is here: ❤❤❤ http://bit.ly/36cXjBY ❤❤❤
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/rdryql3 } ......................................................................................................................... Download Full EPUB Ebook here { https://tinyurl.com/rdryql3 } ......................................................................................................................... Download Full doc Ebook here { https://tinyurl.com/rdryql3 } ......................................................................................................................... Download PDF EBOOK here { https://tinyurl.com/rdryql3 } ......................................................................................................................... Download EPUB Ebook here { https://tinyurl.com/rdryql3 } ......................................................................................................................... Download doc Ebook here { https://tinyurl.com/rdryql3 } ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Hi Steven,
    Yes, I get asked by clients to ask design questions all the time too. I push back as much as possible by explaining that the feedback they'll get is not truly actionable. Direct observed behavior, rather than opinions, is what we can accurately report on.
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • As a consultant, I find that clients often ask me to ask design questions ('Ask them what they think of the colour of the button', 'Can you ask them how they would change the page to make it easier to understand?') or ask if a feature will be used ('Can you ask them if they will click on it?').
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
Show More
Show More

Sins of a UX Researcher

  1. Sinsof a UX Researcher Kyle Soucy | @kylesoucy www.usableinterface.com
  2. Belief...
  3. Reality...
  4. We’re human. We make mistakes. Sins
  5. Not knowing the product you are researching 1#
  6. Not knowing the screener and who has been recruited 2#
  7. Not conducting a dry run 3#
  8. Asking leading questions 4#
  9. Asking if a feature would ever be used 5#
  10. Not asking open-ended questions 6#
  11. Not staying neutral 7#
  12. Asking design questions 8#
  13. Asking a question that has already been answered 9#
  14. Losing focus 10#
  15. Letting participants leave early 11#
  16. Not properly preparing for remote research 12#
  17. Not randomizing tasks and/or prototypes 13#
  18. Forgetting to record 14#
  19. Not conducting an observer debrief 15#
  20. Learn more... - Moderating Usability Tests by Joe Dumas & Beth Loring - Paper Prototyping by Carolyn Snyder - Interviewing Users by Steve Portigal - Paper: What Do Usability Evaluators Do in Practice? An Explorative Study of Think- Aloud Testing by Mie Norgaard and Kasper Hornbaek
  21. http://bit.ly/Xw28Bz
  22. www.usableinterface.com @kylesoucy Thank you. /usableinterface

×