I Can't Work With You, But I Need To

2,053 views

Published on

This talk was given at the 2013 Information Architecture Summit. As user experience designers we work with a variety of different people, everyone from engineers to executives­­—not to mention the end users themselves. Successful team collaboration and empathy for the users are key to designing a superior user experience, but how do you do this when you are working with a myriad of different personality types? Can you keep personality conflicts from negatively impacting your work? This session will focus on identifying different personality types and learning how to communicate and work better with them. You will walk away with tips on collaborating more effectively with team members, selling UX to executives more successfully, and connecting more easily with end users when conducting research.

Some of the most well-known people in our industry have agreed to take a personality test just for this session. Come find out who they [really] are by putting your new skills to the test!

Published in: Business

I Can't Work With You, But I Need To

  1. 1. I Can’t Work With You, But I Need To. Kyle Soucy | @kylesoucy www.UsableInterface.comPhoto credit: http://fogsmoviereviews.files.wordpress.com/2012/07/office_space_peter.png #PersonalityTypes
  2. 2. Most people have significantly differentbehavioral styles
  3. 3. @kylesoucy | #PersonalityTypesWhy is this important?
  4. 4. @kylesoucy | #PersonalityTypesIt’s reflected in our work.
  5. 5. Are youresponsiblefor this?
  6. 6. @kylesoucy | #PersonalityTypes“To sell UX research topeople, one must firstknow them very well.” - Tomer Sharon
  7. 7. rstan dingU nde thers self a nd OYour
  8. 8. People come in types
  9. 9. Analytical Driver“Thought person” “Action person” Peter Drucker Amiable Expressive“People person” “Front person”
  10. 10. Isn’t thatstereotyping?
  11. 11. @kylesoucy | #PersonalityTypesPhoto credit: http://4.bp.blogspot.com/-kQ2KbKL7G-s/TcPXnC-AlRI/AAAAAAAAFL4/7JQCHJQssdQ/s1600/woody-allen-2.jpg
  12. 12. @kylesoucy | #PersonalityTypes Analyticals tend to be: ✓ Perfectionistic ✓ Systematic and well organized ✓ Data junkies ✓ Introverts ✓ Emotionally reservedPhoto credit: http://4.bp.blogspot.com/-kQ2KbKL7G-s/TcPXnC-AlRI/AAAAAAAAFL4/7JQCHJQssdQ/s1600/woody-allen-2.jpg
  13. 13. @kylesoucy | #PersonalityTypesPhoto credit: http://upload.wikimedia.org/wikipedia/commons/9/96/Donald_Trump_by_Gage_Skidmore_2.jpg
  14. 14. @kylesoucy | #PersonalityTypes Drivers tend to be: ✓ Fast-paced ✓ Decisive ✓ Highly-independent ✓ Task-oriented ✓ Get-it-done peoplePhoto credit: http://upload.wikimedia.org/wikipedia/commons/9/96/Donald_Trump_by_Gage_Skidmore_2.jpg
  15. 15. @kylesoucy | #PersonalityTypesPhoto credit: http://dontstepinthepoop.com/wp-content/uploads/2010/07/Mr-Rogers-a_jpg.jpg
  16. 16. @kylesoucy | #PersonalityTypes Amiables tend to be: ✓ People-oriented ✓ Sensitive ✓ Conflict/confrontation avoiders ✓ Cautious ✓ Embarrassed by recognitionPhoto credit: http://dontstepinthepoop.com/wp-content/uploads/2010/07/Mr-Rogers-a_jpg.jpg
  17. 17. @kylesoucy | #PersonalityTypesPhoto credit: http://images6.fanpop.com/image/photos/32000000/Robin-Williams-robin-williams-32089746-2798-3917.jpg
  18. 18. @kylesoucy | #PersonalityTypesExpressives tend to be: ✓ Outgoing ✓ Energetic ✓ Impulsive ✓ Visionaries ✓ Extroverted
  19. 19. What’syour type?
  20. 20. Getfeedbackfromothers
  21. 21. Co-workers knowyou best
  22. 22. Not your mother... You’re perfect! (I raised you)
  23. 23. Identifyingpeople’stype
  24. 24. @kylesoucy | #PersonalityTypesAsk yourself twokey questions...
  25. 25. How assertive are they?
  26. 26. How responsive are they?
  27. 27. @kylesoucy | #PersonalityTypes Assertives (Drivers & Expressives) Talk more, faster, & louder.Gesture more & demonstrate more energy
  28. 28. @kylesoucy | #PersonalityTypes Responsives (Amiables & Expressives)Use more facial animation & more vocal inflection. Show more emotion
  29. 29. Analytical Driver“Thought person” “Action person” Less assertive More assertive Less responsive Less responsive Amiable Expressive“People person” “Front person” Less assertive More assertive More responsive More responsive
  30. 30. e Be tter mun icatC om nt Types h Dif fereWit
  31. 31. @kylesoucy | #PersonalityTypes The Myth ofIncompatibility
  32. 32. The problem is inflexibility
  33. 33. @kylesoucy | #PersonalityTypes“You can onlychange your halfof a relationship.” - Robert & Dorthy Bolton
  34. 34. @kylesoucy | #PersonalityTypesFlexingYour Type
  35. 35. @kylesoucy | #PersonalityTypes Select only 2-3 behaviors totemporarily change
  36. 36. Why, yes. I love Michael Bolton’s music.This is not conformity
  37. 37. @kylesoucy | #PersonalityTypesMimic the other person’s type
  38. 38. @kylesoucy | #PersonalityTypesFor analyticals you can try to: ✓ Give clear expectations/deadlines ✓ Give details ✓ Be precise and focused ✓ Be tactful and reserved ✓ Honor precedents Source: https://www.manager-tools.com/docs/BeEffectiveWithDISC.pdf
  39. 39. @kylesoucy | #PersonalityTypesFor drivers you can try to: ✓ Communicate briefly; to the point ✓ Respect their need for autonomy ✓ Let them take the lead ✓ Show independence ✓ Stick to the topic Source: https://www.manager-tools.com/docs/BeEffectiveWithDISC.pdf
  40. 40. @kylesoucy | #PersonalityTypesFor amiables you can try to:✓ Approach in a friendly informal manner✓ Use sincere appreciation✓ Provide recognition in private✓ Let them go slow into change✓ Listen more than talk Source: https://www.manager-tools.com/docs/BeEffectiveWithDISC.pdf
  41. 41. @kylesoucy | #PersonalityTypesFor expressives you can try to: ✓ Be relaxed and sociable ✓ Give them public recognition ✓ Use humor ✓ Let them tell you how they feel ✓ Keep the conversation light Source: https://www.manager-tools.com/docs/BeEffectiveWithDISC.pdf
  42. 42. @kylesoucy | #PersonalityTypesMake Differences Work For You
  43. 43. h"p://dotekomanie.cz/wp-­‐content/uploads/2013/02/1348954053_steve-­‐jobs-­‐and-­‐wozniak-­‐1977_1024x796_91966.jpg
  44. 44. I have people skills; I amgood at dealing with people...What the hell is wrong with you people?!?
  45. 45. @kylesoucy | #PersonalityTypesLearn more...- People Styles At Work And Beyond by Robert Bolton & Dorthy Grover Bolton- It’s Our Research: Getting Stakeholder Buy-in for User Experience Research by Tomer Sharon- 27 Powers of Persuasion by Chris St. Hilaire
  46. 46. Thank you.www.usableinterface.com @kylesoucy /usableinterface

×