1.
I Can’t Work With You, But I Need To. Kyle Soucy | @kylesoucy www.UsableInterface.comPhoto credit: http://fogsmoviereviews.files.wordpress.com/2012/07/office_space_peter.png #PersonalityTypes

2.
Most people have significantly differentbehavioral styles

3.
@kylesoucy | #PersonalityTypesWhy is this important?

4.
@kylesoucy | #PersonalityTypesIt’s reflected in our work.

5.
Are youresponsiblefor this?

6.
@kylesoucy | #PersonalityTypes“To sell UX research topeople, one must firstknow them very well.” - Tomer Sharon

7.
rstan dingU nde thers self a nd OYour

8.
People come in types

9.
Analytical Driver“Thought person” “Action person” Peter Drucker Amiable Expressive“People person” “Front person”

10.
Isn’t thatstereotyping?

11.
@kylesoucy | #PersonalityTypesPhoto credit: http://4.bp.blogspot.com/-kQ2KbKL7G-s/TcPXnC-AlRI/AAAAAAAAFL4/7JQCHJQssdQ/s1600/woody-allen-2.jpg

12.
@kylesoucy | #PersonalityTypes Analyticals tend to be: ✓ Perfectionistic ✓ Systematic and well organized ✓ Data junkies ✓ Introverts ✓ Emotionally reservedPhoto credit: http://4.bp.blogspot.com/-kQ2KbKL7G-s/TcPXnC-AlRI/AAAAAAAAFL4/7JQCHJQssdQ/s1600/woody-allen-2.jpg

13.
@kylesoucy | #PersonalityTypesPhoto credit: http://upload.wikimedia.org/wikipedia/commons/9/96/Donald_Trump_by_Gage_Skidmore_2.jpg

14.
@kylesoucy | #PersonalityTypes Drivers tend to be: ✓ Fast-paced ✓ Decisive ✓ Highly-independent ✓ Task-oriented ✓ Get-it-done peoplePhoto credit: http://upload.wikimedia.org/wikipedia/commons/9/96/Donald_Trump_by_Gage_Skidmore_2.jpg

15.
@kylesoucy | #PersonalityTypesPhoto credit: http://dontstepinthepoop.com/wp-content/uploads/2010/07/Mr-Rogers-a_jpg.jpg

16.
@kylesoucy | #PersonalityTypes Amiables tend to be: ✓ People-oriented ✓ Sensitive ✓ Conflict/confrontation avoiders ✓ Cautious ✓ Embarrassed by recognitionPhoto credit: http://dontstepinthepoop.com/wp-content/uploads/2010/07/Mr-Rogers-a_jpg.jpg

17.
@kylesoucy | #PersonalityTypesPhoto credit: http://images6.fanpop.com/image/photos/32000000/Robin-Williams-robin-williams-32089746-2798-3917.jpg

18.
@kylesoucy | #PersonalityTypesExpressives tend to be: ✓ Outgoing ✓ Energetic ✓ Impulsive ✓ Visionaries ✓ Extroverted

19.
What’syour type?

20.
Getfeedbackfromothers

21.
Co-workers knowyou best

22.
Not your mother... You’re perfect! (I raised you)

23.
Identifyingpeople’stype

24.
@kylesoucy | #PersonalityTypesAsk yourself twokey questions...

25.
How assertive are they?

26.
How responsive are they?

27.
@kylesoucy | #PersonalityTypes Assertives (Drivers & Expressives) Talk more, faster, & louder.Gesture more & demonstrate more energy

28.
@kylesoucy | #PersonalityTypes Responsives (Amiables & Expressives)Use more facial animation & more vocal inflection. Show more emotion

29.
Analytical Driver“Thought person” “Action person” Less assertive More assertive Less responsive Less responsive Amiable Expressive“People person” “Front person” Less assertive More assertive More responsive More responsive

30.
e Be tter mun icatC om nt Types h Dif fereWit

31.
@kylesoucy | #PersonalityTypes The Myth ofIncompatibility

32.
The problem is inflexibility

33.
@kylesoucy | #PersonalityTypes“You can onlychange your halfof a relationship.” - Robert & Dorthy Bolton

34.
@kylesoucy | #PersonalityTypesFlexingYour Type

35.
@kylesoucy | #PersonalityTypes Select only 2-3 behaviors totemporarily change

36.
Why, yes. I love Michael Bolton’s music.This is not conformity

37.
@kylesoucy | #PersonalityTypesMimic the other person’s type

38.
@kylesoucy | #PersonalityTypesFor analyticals you can try to: ✓ Give clear expectations/deadlines ✓ Give details ✓ Be precise and focused ✓ Be tactful and reserved ✓ Honor precedents Source: https://www.manager-tools.com/docs/BeEffectiveWithDISC.pdf

39.
@kylesoucy | #PersonalityTypesFor drivers you can try to: ✓ Communicate briefly; to the point ✓ Respect their need for autonomy ✓ Let them take the lead ✓ Show independence ✓ Stick to the topic Source: https://www.manager-tools.com/docs/BeEffectiveWithDISC.pdf

40.
@kylesoucy | #PersonalityTypesFor amiables you can try to:✓ Approach in a friendly informal manner✓ Use sincere appreciation✓ Provide recognition in private✓ Let them go slow into change✓ Listen more than talk Source: https://www.manager-tools.com/docs/BeEffectiveWithDISC.pdf

41.
@kylesoucy | #PersonalityTypesFor expressives you can try to: ✓ Be relaxed and sociable ✓ Give them public recognition ✓ Use humor ✓ Let them tell you how they feel ✓ Keep the conversation light Source: https://www.manager-tools.com/docs/BeEffectiveWithDISC.pdf

42.
@kylesoucy | #PersonalityTypesMake Differences Work For You

43.
h"p://dotekomanie.cz/wp-­‐content/uploads/2013/02/1348954053_steve-­‐jobs-­‐and-­‐wozniak-­‐1977_1024x796_91966.jpg

44.
I have people skills; I amgood at dealing with people...What the hell is wrong with you people?!?

45.
@kylesoucy | #PersonalityTypesLearn more...- People Styles At Work And Beyond by Robert Bolton & Dorthy Grover Bolton- It’s Our Research: Getting Stakeholder Buy-in for User Experience Research by Tomer Sharon- 27 Powers of Persuasion by Chris St. Hilaire

46.
Thank you.www.usableinterface.com @kylesoucy /usableinterface