www.usableinterface.com     Unmoderated Remote Usability Testing Tools   (asynchronous unmoderated usability testing tools...
Tool                                     Description                                 Price                    This is an i...
Tool                                       Description                                  Price                     Speciali...
Tool                              Description                                  Price       A usability expert is assigned ...
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Conference Handout - Listing of Unmoderated Remote Usability Testing Tools

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This handout has been recently updated for the 2012 UPA Conference. It was originally given out during my presentation at the 2010 Boston UPA Mini Conference and since at the 2011 IA Summit. The handout features a listing of unmoderated remote usability testing tools that are currently available. A description of each tool and pricing information is included.

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Conference Handout - Listing of Unmoderated Remote Usability Testing Tools

  1. 1. www.usableinterface.com Unmoderated Remote Usability Testing Tools (asynchronous unmoderated usability testing tools that provide task elicitation) Tool Description Price Recruits users from a panel. Delivers results in the form of a detailed report of the users’ responses in 24 hours or less. You $15 per can only ask users 5 questions about the website they’re testing. tester More info: www.easyusability.com Recruits 10 users from Amazon’s Mechanical Turk for each $15 per project. Delivers the users’ responses as they are available. project (10 Project is live for only 8 days. More info: www.feedbackarmy.com users) Offers sophisticated features (skip patterns and branching) for Approx. usability testing, concept testing, card sorting, copy testing, and $10,000(RelevantView) ad testing. No client-side download required. Recruiting can be per survey DIY, live intercept, or panel. More info: www.imperium.com (call for pricing) Records the first click of each attempted task. Delivers results in $9 the form of a heat map. Recruiting is DIY. More info: (unlimited www.intuitionhq.com responses) Offers advanced features and reporting for running tests and surveys. A client-side download is required. Recruiting can be Approx.WebEffective DIY, live intercept, or panel. Results are available as qualitative $10,000+ open feedback, quantitative metrics, and clickstream analysis. per eval Ability to segment and filter by panel responses or (call for demographics. 17 languages supported. More info: pricing) www.keynote.com Limited to just 12 tasks. Offers test templates to use. You can do Pricing the recruiting yourself or use their panel. Delivers results in real- starts at time in the form of a video and/or report. Detailed pricing $12-$32 available on their website. More info: www.kupima.com for 1st user. Offers unlimited tasks and questions for each remote test. Delivers results in real-time as available. No client-side $350 per download required. 40 languages supported. Recruiting can be project DIY, live intercept (using Ethnio), or panel (third-party company that you choose). More info: www.loop11.com pg. 1
  2. 2. Tool Description Price This is an in-person, unmoderated testing tool. It does not provide the ability to conduct remote testing. Morae Recorder $1,495(Morae AutoPilot) must be installed on the computer running the test. Recruiting is (Morae DIY. AutoPilot comes with the Morae package. More info: Bundle) www.techsmith.com Lets you upload a series of images to represent your interface and analyze how users navigate them. Results show the path Free analysis in graphs and heat maps. Recruiting is DIY. Currently in beta. More info: www.navflow.com Recruits users from a panel. Each respondent downloads a browser add-on to record their data. More info: www.nurago.com Request a Quote LEOtrace Records the respondent’s screen and audio. Unlimited respondents within your recording storage limit. Delivers results Plans from in the form of recorded tests to download and view. No client- $19-$199/ side download required. Recruiting is DIY. More info: mo www.openhallway.com Optimal Workshop is a suite of three different remote usability tools, two of which use task elicitation to collect feedback. Treejack allows you to test your architecture by seeing where $109/mo people click first for a task within a navigation structure. or $559/yr Chalkmark allows you to test your interface by seeing where for each people click first for a task on a single page. Results are in the tool form of a heat map and charts. Recruiting is DIY. More info: www.optimalworkshop.com From the makers of WebSort. Offers ability to test your website navigation and app menus. Delivers results by recording all Free mouse movements for playback and also provides click paths. (Beta) Recruiting is DIY. More info: www.plainframe.com Ability to create online immersive research projects (diaries, photo exercises, stimuli response, etc). 12 languages supported. Request a More info: www.revelationglobal.com Quote(KDA Research) Records the respondent’s screen, audio, and even face (if the user has a webcam). Recruiting is DIY. Delivers results in the Free form of videos to download and view. More info: (Beta) www.testled.com Records the respondent’s screen and audio. Recruits users from $25/per a panel. Delivers results in the form of videos and written test (less if answers of the respondents’ responses. You can only ask users you buy 4 questions about the website they’re testing. More info: bulk) www.trymyui.com pg. 2
  3. 3. Tool Description Price Specializes in testing with disabled users. Recruits users from a panel. Delivers results in the form of task results and web page £299+ logs in real time. More info: www.usabilityexchange.com Software suite for creating, running, and reporting usability tests $2,999/per (moderated and unmoderated). Delivers results in the form of a license report on the testing metrics. Recruiting is DIY. More info: Set-up Usability Testing www.utetool.com Fee: $250Environment (UTE) Cost per user: $25- $50 Offers unlimited tasks and questions for each remote test. 1 Page Delivers results in the form of scatterplots, heat maps, and test: Free charts in real time. No client-side download required. 20 languages supported. Recruiting is DIY. More info: 10 Pages: www.usabilla.com $49/yr Respondents are usability evaluators, not real users. Offers a usability review, rather than a usability test. Delivers results in $139/per the form of a custom video of the evaluation and suggestions. review More info: www.usablefeedback.com Recruits users from a panel (multilingual). Records the respondent’s screen and audio. Delivers results in the form of $39/per video and a report of the users’ responses in 24 hours or less tester (usually within 6 hours). More info: www.userfeel.com Recruits users from a panel. Delivers results in the form of a Approx. detailed report within 2 days. No client-side download is £1,800 required. More info: www.userfocus.co.uk Recruits users from a panel or DIY. Records the respondent’s screen and audio (face is also recorded if using the panel). $299/per 5 Delivers results in 24-48 hours or less in the form of videos, testers written answers of the respondents’ responses, and annotated ($47 each screenshots. You can only ask users 5 questions about the addt’l) website they’re testing. More info: www.userlytics.com Recruits users from a panel, but DIY can be requested. Records the respondent’s screen and audio. Delivers results in the form of video and a report of the users’ responses in 24 hours or less $39/per (usually within a couple hours). You can only ask users 4 tester questions about the website they’re testing. More info: www.usertesting.com Offers advanced features and reporting for testing, surveys, and card sorts. A client-side download may be required depending on $9,000/yr the data you want to collect. Recruiting can be DIY, live intercept, or $3,000 or panel. Results are delivered real time as heat maps, for one clickstream charts, text clouds, etc. with advanced data filtering. study 14 languages supported. More info: www.userzoom.com pg. 3
  4. 4. Tool Description Price A usability expert is assigned to your project to help you create your study, analyze the data, and provide a report. Recruiting is Request a done through a panel. More info: www.utest.com Quote Recruiting can be DIY or live intercept. Delivers results in the Approx. form of a detailed report of qualitative and quantitative feedback. $2600 for A client-side download is required. More info: 50 testers www.webnographer.com Records the respondent’s screen and audio. Recruits users from £25/per a panel in the UK. Delivers results in the form of videos to tester download and view. More info: www.whatusersdo.com pg. 4

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