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Experience driven design


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Experience driven design

  1. 1. 1 IHTE-1800 Seminar on Experience-DrivenDesign Blinky Hearts A Caretaking System Design Concept for Winter Season G2: Farrukh Sahar Tiina Kymäläinen Jarmo Palviainen
  2. 2. Contents Introduction Target PLEX categories Relating work The design process Outcomes of the dialogue-labs session User studies Storyboarding Video The resulting concept Main Novelties Discussion & self-reflection Conclusions Future work IHTE-1800 Seminar on Experience-DrivenDesign
  3. 3. Introduction The PLEX categories: CARETAKING: nurture, sympathy and control. IHTE-1800 Seminar on Experience-DrivenDesign The design process is experience-driven in the sense that supporting these three experiences is the primary goal of the whole design.
  4. 4. Relating work Mark Hassenzahl’s (2010) experience design approach. The scientific practice, according to which this study was carried out, falls soundly under the category of constructive design (Koskinen et al. 2012). How to integrate design and research. Bill Buxton (2007) also presents variety of ways how to build the bridge between design and research and introduces variety means for making visual and tangible prototypes. Sketching as a method to be utilized in front-end of innovation. Our study benefitted significantly from using sketches as early prototypes (Suwa et al. 1998). 'intelligent city’: communication spaces using the city metaphor 4 IHTE-3300 Käyttäjäkeskeisen suunnittelun työkurssi 5.6.2014
  5. 5. The Design Process IHTE-1800 Seminar on Experience-DrivenDesign
  6. 6. Outcomes of the dialogue-labs session • Sentence-crating cards • Sketching phase was most creative IHTE-1800 Seminar on Experience-DrivenDesign We came up with the concept that we wanted to create further. We continued with the concept by utilized the findings, and summarizing and analyzing the results.
  7. 7. Focus Group •3 male students of TUT. •Have been living in Finland for almost 2 year. •The adoption of winter caretaking system by the citizens. •The main theme of discussion was on the proposed forms of the two devices. IHTE-1800 Seminar on Experience-DrivenDesign
  8. 8. Focus Group Results •They suggested that the form of Blinky heart should be something neutral i.e. it should not dominate to male or female user groups. •They suggested that it would be a good idea to introduce both of these devices in different forms for target groups. •The forms they suggested were something like ID cards and wristbands. •They said that the shape should not provoke the idea that the people who have these device are relying on others. IHTE-1800 Seminar on Experience-DrivenDesign
  9. 9. The Design Process Storyboarding • First idea creation meeting • Storyboard • Second refinement meeting • Illustrated storyboard IHTE-1800 Seminar on Experience-DrivenDesign
  10. 10. The Design Process Video • Shooting (various sessions): •Fiesta building •IHTE Lab •Outdoor • UI videos • Editing IHTE-1800 Seminar on Experience-DrivenDesign
  11. 11. The Resulting Concept: Main Novelties System • Handles the requests - part of an intelligent city Blinky Heart • For citizen to request help in problematic winter circumstances Magic Ball • For the Knights receiving requests and for finding the ones asking for help • Inform the system about any problematic spots in the city 11 IHTE-3300 Käyttäjäkeskeisen suunnittelun työkurssi 5.6.2014
  12. 12. Caretaking system 12 IHTE-3300 Käyttäjäkeskeisen suunnittelun työkurssi 5.6.2014 Caretaking system design concept for winter season
  13. 13. System Interface 13 IHTE-3300 Käyttäjäkeskeisen suunnittelun työkurssi 5.6.2014
  14. 14. Blinky Heart 14 IHTE-3300 Käyttäjäkeskeisen suunnittelun työkurssi 5.6.2014 Shape of the Blinky Hearth? Wrist band/mobile device… Has only one button. Pressing the button once activates a help request and makes the heart blink. This request is delivered to the few nearest “White Knights”
  15. 15. Magic Ball • Can be used to receive the requests for help • To determine and mark the problematic spots in the city (by pressing a button) • User may give simple oral description • This information would then be delivered to a central system 15 IHTE-3300 Käyttäjäkeskeisen suunnittelun työkurssi 5.6.2014
  16. 16. Sharing 16 IHTE-3300 Käyttäjäkeskeisen suunnittelun työkurssi 5.6.2014
  17. 17. The Resulting Concept Nurture and sympathy is experienced when people help each other via the system faster and more often than without the system. Control is experienced particularly when people can report about problems thereby advocating the removal of those problems but also by having exact information in form of warnings made by other citizens or authorities. 17 IHTE-3300 Käyttäjäkeskeisen suunnittelun työkurssi 5.6.2014
  18. 18. Discussion & Self-Reflection - Wasted time in sustainable food consumption concept + The idea for the Winter concept was created quickly + We managed to illustrate all the PLEX card categories in the concept pretty well + We were all enthusiastic about the ideas - Timing schedules of PhD students - Experience-driveness: the concept is more design-driven than user-driven +/- We concentrated more on the design process + We believe our concept does support particularly the experiences we were aiming for. IHTE-1800 Seminar on Experience-DrivenDesign
  19. 19. Conclusions • Requires user evaluations or co-design in the beginning of the process • Perhaps we could do more evaluations with the focus groups (after we have the video) • Acceptability of the concept with large enough samples of users • More time for settings, designing prototypes and shooting the video 19 6/5/2014
  20. 20. • Evaluations in the Intelligent city context • Designing several different forms for the devices • Compromise with the functionality of two separate devices, the “Blinky Heart” and the “Magic ball” • The first one needs to be as simple as possible and the latter one needs more functionality so that the goals could be achieved. • Experience wise we believe that having dedicated physical devices symbolizing commitment to “being good” IHTE-1800 Seminar on Experience-DrivenDesign Future Work