Urmil Gohil

United Kingdom Sweden

Director of Customer Care and Direct Sales Channels

Telecom / Mobile

Cost, Service and Quality People, Process, technology and Place People. Place, Promotions, Price, Product Telecoms Quadplay - GSM (800,9001800,1900, LTE) ,TDMA, IPTV, Digital TV, Internet, Broadband ( fixed,mobile) , ( mobile broadband), Fiber optics, satellite links. Customer Experience Strategy Automation of Events ( calls, voice,data, Email, social media, Digital media) Developed Call center Platform to integrate Social media platforms like Facebook - IP to IP Team management of 3000 employees Continues Improvement Models ( CIM) , (CEM) Total and optimal quality management and standards Proactive synergies enforcement in the job environment. 95 % customer satisfaction an...