Personal Information
Organization / Workplace
United Kingdom Sweden
Occupation
Director of Customer Care and Direct Sales Channels
Industry
Telecom / Mobile
About
Cost, Service and Quality
People, Process, technology and Place
People. Place, Promotions, Price, Product
Telecoms Quadplay - GSM (800,9001800,1900, LTE) ,TDMA, IPTV, Digital TV, Internet, Broadband ( fixed,mobile) , ( mobile broadband), Fiber optics, satellite links.
Customer Experience Strategy
Automation of Events ( calls, voice,data, Email, social media, Digital media)
Developed Call center Platform to integrate Social media platforms like Facebook - IP to IP
Team management of 3000 employees
Continues Improvement Models ( CIM) , (CEM)
Total and optimal quality management and standards
Proactive synergies enforcement in the job environment.
95 % customer satisfaction an...
Tags
telecommunications
customer service
call centre
gsm
customer relationship management
mobile phone
crm
marketing
customer experience
telecommunication
quality of service
customer satisfaction
telecoms
customer
marketing and advertising
microsoft dynamics crm
call center
quality assurance
database
rfp
management
project management
prepa
business services
building
ivr
human resources
employment
wireless
prepaid
point of sale
sales
tools and equipment
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