Unt shared services info slides

369 views

Published on

Published in: Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
369
On SlideShare
0
From Embeds
0
Number of Embeds
5
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Unt shared services info slides

  1. 1. University of North Texas System Business Service Center Customer Focused & Employee Centric Terry Pankratz Vice Chancellor for Finance
  2. 2. What We Are Building With The BSC A customer-focused and employee-centric organization that delivers efficient, high-quality service and exceeds customer expectations for superior performance.
  3. 3. What “Customer Focused – Employee Centric” means <ul><li>That we will: </li></ul><ul><li>Focus all our work on making customers successful </li></ul><ul><li>Continually improve the efficiency of our processes </li></ul><ul><li>Create a great place to work where people want to stay and contribute </li></ul><ul><li>Cultivate a high-performance culture that promotes innovation and accountability </li></ul>
  4. 4. How We Will Accomplish Our Mission <ul><li>Define our responsibilities with our customers and our colleagues </li></ul><ul><li>Act toward customers and colleagues </li></ul><ul><li>Operate to improve and sustain results </li></ul>Challenge ourselves at every level to re-think and re-fine how we:
  5. 5. <ul><li>Foster an atmosphere of employee-empowerment </li></ul><ul><li>Value the contributions of each employee </li></ul><ul><li>Respect all ideas and opinions </li></ul><ul><li>Follow up on suggestions and ideas </li></ul><ul><li>Encourage staff to pursue their goals  </li></ul><ul><li>Leverage and optimize resources for maximum benefit </li></ul><ul><li>Ensure employees have the necessary resources to perform their job duties </li></ul><ul><li>Encourage and promote a positive, fun, family atmosphere </li></ul>Expectations of the BSC Leadership
  6. 6. <ul><li>Be dedicated, responsible and respectful of others and their ideas </li></ul><ul><li>  Promote a positive, fun, family atmosphere </li></ul><ul><li>  Contribute ideas concerning the efficiency and quality of BSC operations by participating in the decision making process </li></ul><ul><li>  Communicate their needs, concerns and expectations to the appropriate supervisor </li></ul><ul><li>  Share knowledge and information to strengthen the organization </li></ul><ul><li>  Exhibit excellence and expect it of others in the organization </li></ul>Expectations of the BSC Staff
  7. 7. What This Means for You <ul><li>Your experience and expertise are valued </li></ul><ul><li>You will work in an environment where what you do is a core responsibility </li></ul><ul><li>You will be challenged – and given the opportunity – to learn and grow </li></ul><ul><li>We will create an environment where your contributions are appreciated and recognized </li></ul>
  8. 8. What’s Next <ul><li>Continue to provide services to our customers using existing processes and procedures </li></ul><ul><li>Discussions with BSC leaders to define their role in May 2011 </li></ul><ul><li>Formal transition to the UNT System on June 1, 2011 </li></ul><ul><li>Orientation, education, and discussion to determine how we will become “customer-focused and employee-centric” from June – August 2011 </li></ul><ul><li>On-going information and opportunity for your input </li></ul>
  9. 9. Questions?

×