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Avoid wasting time and money procuring and implementing dcim


To often, the pursuit of Data Center Infrastructure Management (DCIM) benefits leads to a procurement and implementation process that takes too long, software that costs too much, and the tools often under-deliver. Organizations frequently fail to define business requirements for DCIM and evaluate options in a holistic and consistent framework. This webinar can help provide insight into why those outcomes occur and how to avoid them.

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Avoid wasting time and money procuring and implementing dcim

  1. 1. ©  2015   Uptime   Institute,  LLC Avoid  wasting  time  and money  procuring  DCIM Matt  Stansberry,  Director  of  Content  and  Publications   Uptime  Institute   December  2015
  2. 2. 2 ©  2015   Uptime   Institute,  LLC The  Global  Data  Center  Authority  
  3. 3. 3 ©  2015   Uptime   Institute,  LLC
  4. 4. 4 ©  2015   Uptime   Institute,  LLC Agenda   • 2015  Data  Center  Industry  Survey:  Focus  on  DCIM • DCIM  Deployment  Problems • Defining  Requirements   • Evaluation  Methodology  
  5. 5. 5 ©  2015   Uptime   Institute,  LLC SCENARIO:  Large  Financial  Company • Sent  out  a  lengthy  RFI:  Developed  a  set  of  questions  and   asked  vendors  to  provide  answers.   • 14  qualified  vendors:  40  people  on  each  two  hour  conference   call.   • 12  months  later,  still  can’t  get  comparative  or  uniform  pricing   information.  Vendors  hiding  the  costs  in  the  variability  of  the   professional  services  fees.   • Narrowed  field  down  to  single  vendor  – but  hearing  negative   information  in  the  market.   • Running  out  of  time  – losing  the  budget  by  end  of  year.  
  6. 6. 6 ©  2015   Uptime   Institute,  LLC Survey  Demographics:  1,000  end  users  
  7. 7. 7 ©  2015   Uptime   Institute,  LLC DCIM  Market  Penetration
  8. 8. 8 ©  2015   Uptime   Institute,  LLC Do  you  expect  a  return  on  investment  in   DCIM  within  two  years?  
  9. 9. 9 ©  2015   Uptime   Institute,  LLC Why  is  ROI  on  DCIM  so  terrible?   • Procurement  and  deployment  take  too  long • Many  organizations  are  not  getting  what  they  need  from  a   single  tool  or  vendor • Pricing  volatility,  lack  of  value  assigned  to  the  market • Total  costs  of  DCIM  are  hidden,  undocumented,  and   under-­represented • Buyers  use  DCIM  to  replace  existing  facilities   management  functions.  
  10. 10. 10 ©  2015   Uptime   Institute,  LLC How  long  did  your  organization  spend   evaluating  DCIM  systems  before  making   a  purchase?
  11. 11. 11 ©  2015   Uptime   Institute,  LLC How  long  did  your  organization  spend   deploying DCIM  from  purchase  to  full   functionality?
  12. 12. 12 ©  2015   Uptime   Institute,  LLC
  13. 13. 13 ©  2015   Uptime   Institute,  LLC DCIM  Provider  offers  ten  modules  or  functions
  14. 14. 14 ©  2015   Uptime   Institute,  LLC You  want  three
  15. 15. 15 ©  2015   Uptime   Institute,  LLC And  you  really  want  this  one  feature…
  16. 16. 16 ©  2015   Uptime   Institute,  LLC Approximately  how  much  did  your   commercial  DCIM  software  cost,  including   installation  and  setup  services?
  17. 17. 17 ©  2015   Uptime   Institute,  LLC
  18. 18. 18 ©  2015   Uptime   Institute,  LLC Which  DCIM  features  are  we  using?  
  19. 19. 19 ©  2015   Uptime   Institute,  LLC
  20. 20. ©  2015   Uptime   Institute,  LLC DCIM  Deployment  Nightmares   Lessons  Learned  
  21. 21. 21 ©  2015   Uptime   Institute,  LLC Global  colocation  provider   • Colo’s SALES  execs  made  the  purchase  of  DCIM  tool  for   $US  1M.   • Facilities  team  doesn’t  use  the  systems.  Instead,  rely  on   previously  installed  BMS  and  other  subsystems.  No   operator  value.   • “We’re  paying  for  a  dashboard.  We  should  have  spent  the   money  on  infrastructure  to  upgrade  a  site.”  
  22. 22. 22 ©  2015   Uptime   Institute,  LLC Large  transportation  company   • One  year  into  implementation  of  large  DCIM  Vendor   • Should  have  been  an  easy  transition  due  to  legacy  DCIM   investments,  but  many  functions  still  not  working   • Owners  had  asked  the  vendor  for  reference  customers  or   other  users  to  troubleshoot  integration  issues  with  for   over  a  year,  with  no  response • Planning  to  minimize  reliance  on  the  installed  DCIM  tool   and  start  over.  
  23. 23. 23 ©  2015   Uptime   Institute,  LLC
  24. 24. 24 ©  2015   Uptime   Institute,  LLC Embracing  the  Best-­of-­Breed   • Large  U.S.-­based  financial  firm  started  adopting  multiple   point  products  from  various  DCIM  suppliers.   • Picked  products  that  offered  significant  savings  potential   for  individual  projects.   • Focused  on  the  business  benefit,  forced  the  vendors  to   sell  you  on  the  business  benefit.   • Built  a  custom  integration  with  an  in-­house  app  dev  team.  
  25. 25. ©  2015   Uptime   Institute,  LLC DCIM  Evaluation Methodology  
  26. 26. 26 ©  2015   Uptime   Institute,  LLC Appropriate  DCIM  Buying  Triggers  
  27. 27. 27 ©  2015   Uptime   Institute,  LLC How  to  procure  DCIM  and  achieve  ROI • Define  project  goals  and  objectives:  If  data  is  not  actionable  it  is   irrelevant   • Document  stakeholders,  decision-­making  process,  schedule,   requirements,  and  workflow • Document  existing  management  and  monitoring  tools,  and  identify   gaps  between  current  assets  and  goals/requirements • Assign  a  value  (budget)  and  develop  RFP • Evaluate  qualified  responses  with  a  holistic  and  consistent   methodology
  28. 28. 28 ©  2015   Uptime   Institute,  LLC
  29. 29. 29 ©  2015   Uptime   Institute,  LLC
  30. 30. 30 ©  2015   Uptime   Institute,  LLC
  31. 31. 31 ©  2015   Uptime   Institute,  LLC Uptime  Institute  FORCSS  Index
  32. 32. 32 ©  2015   Uptime   Institute,  LLC Conclusions • DCIM  Procurement  is  risky,  takes  a  long  time,  and  often   provides  no  return  on  investment.   • Some  organizations  are  seeing  success  -­-­ those   organizations  are  tying  the  purchase  into  a  business   decision.   • Many  organizations  are  struggling  to  deal  with  poor  DCIM   implementations   • We  are  available  to  help!    
  33. 33. ©  2015   Uptime   Institute,  LLC Matt  Stansberry Director  of  Content  and  Publications,  Uptime  Institute   mstansberry@uptimeinstitute.com Questions?

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