iComplainsemantic feedback co-relation system AungSithuKyaw GowrishGiridharan Thar Htet
Layers of Data ORGANIZATIONS Government, Agencies, Systems, Businesses, Brands, Infrastructures, etc..Wants to be Wants to know moreheard…. about… PEOPLE
Example Complain• Late bus, late to office, got scolded by boss. – Tags [LTA, SBS] – When, When, What
Bus estimated timing Complaint Complaint time Bus stop location Accident RainingCongested day road Crowd Rush hour size on the bus Actual bus arrival time
The Platform Complaint DATA Data Mobilization SolutionCloud based Complaint Central Solution Analyze, Co-relate and Reasoning Complaint Static, Dynamic, Realtime, BIG
Complaint Central Latitude, Longitude Date and time Context and keywords Others social data… Infrastructure Transport availability & timing Parking availability Crowd location Weather Geospatial
Why would someone bother pressing complain button.
Benefits• People • Organization – Feel better – Hear about itself – Feedback and be from people heard – Know more about – Get satisfaction in the physical contextual long run situation for better purposes – Better product, better service, better society