Interpersonal skills-part-3

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Interpersonal skills, part-3

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Interpersonal skills-part-3

  1. 1. Click Here to Join Online Coaching Click Here www.upscportal.com Interpersonal Skills Part - 3
  2. 2. www.upscportal.com Click Here to Join Online Coaching Click Here Effective Communication The key to our success in life, in work, and in relationships is Effective communication. Misunderstandings, errors, frustration, and conflict on a daily basis can be reduced with Good communication skills .While it is an undisputable fact the communications forms one of the essential basis of human existence, yet most individuals overlook the need to refine their communication skills, from time-to-time. Effective communication skills is a must whether it is individual or then effective team communication skills. The phatic phase: This is the initial exploratory phase, which determines the course of the conversation. This begins with the greetings and accompanying gestures such as eye contact, the smile, etc. In a formal encounter there is more distance between the individuals, as compared to in the case of an informal encounter. This phase is also known as the warming up phase. There is a no meaning and intention, but just the setting for the next level of the conversation. Interpersonal Skills Part-3
  3. 3. www.upscportal.com Click Here to Join Online Coaching Click Here The personal phase: This is the second phase in which the individuals bring a more personal element into the conversation. During this phase one generally brings down their social guard and begin to interact more openly. They are ready to let the others involved in the conversation more about themselves and the hesitation decreases. Interpersonal interactions generally move into a third phase. Otherwise professional interactions are generally confined to this stage. The intimate phase: This phase is mainly meant for conversations between friends, family and relatives, where those involved in the conversation share a higher level of intimacy with each other. This phase of communicating usually entails opening one’s heart and sharing rather intimate details, which is not a part of professional conversations.
  4. 4. www.upscportal.com Click Here to Join Online Coaching Click Here Keeping in mind these phases, one becomes more aware of how their conversations should progress and where they need to conclude a conversation, or extend it for that matter. Effective skills in communication calls for awareness and attentive listening. Communication takes place when one person transfers some understandable data to another person.The real meaning of communication is getting the receiver and the sender tuned together for a particular message.It also includes the exchange of thoughts, opinions, sentiments, facts, and information between two or more persons. Feedback is very important as it assures that your message should be properly conveyed to the receiver. The salient & essential features of an effective communication system are keys for productive communication. The main principles or characteristics of an effective communication system are following:-
  5. 5. www.upscportal.com Click Here to Join Online Coaching Click Here 1. Reliability and uniformity of the message. 2. Correct timing. 3. To know the main purpose of the message. 4. Clearness and integrity of message to be conveyed. 5. Use of proper medium to convey the message properly. 6. Use of informal communication. 7. Adequate briefing of the recipient. 8. Accurate plan of objectives. 9. Proper response or feedback.
  6. 6. www.upscportal.com Click Here to Join Online Coaching Click Here The following are some important guidelines to make communication effective 1. Be careful while communicating, of the overtone as well as basic content of your message. 2. Prepare yourself for transmitting the message in a proper way. 3. You must discuss with others, where appropriate, in planning communication. 4. Seek not only to be understood but understand. 5. Try to simplify your thoughts before communicating your message. 6. Take the opportunity to suggest something of help or value of the receiver. 7. You must analyze the intent of each and every message.
  7. 7. www.upscportal.com Click Here to Join Online Coaching Click Here 8. Consider the overall physical setting whenever you communicate. 9. Follow-up your communication. 10. Be sure your actions support your communication.
  8. 8. www.upscportal.com Click Here to Join Online Coaching Click Here Click Here to Join Online Coaching: http://upscportal.com/civilservices/courses Click Here to Buy Study Material in Hard Copy: http://upscportal.com/civilservices/study-kit

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