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Crisis and Interaction Design

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7 million years of human history, concluding with a few lessons from the design patterns around the Haitian earthquake.

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Crisis and Interaction Design

  1. 1. Crisis & Interaction Design
  2. 2. Chris Blow @unthinkingly Meedan Ushahidi Swift River
  3. 3. Earthquake January 12, 2010
  4. 4. 1. Survival is the universal theme
  5. 5. 2. Information management is the opportunity
  6. 6. 3. “Crowdsourcing” is a deeply awed model
  7. 7. What motivates us?
  8. 8. What terri es us?
  9. 9. What is possible now?
  10. 10. 7 million years ago ...
  11. 11. 50,000 years ago ...
  12. 12. 7,000 years ago
  13. 13. Proto-writing
  14. 14. Ef cient, dense, indelible
  15. 15. Paper, books, libraries, maps, postal systems, pens and pencils
  16. 16. 1517 200 printing centers in Europe
  17. 17. Protestant Reformation
  18. 18. 1900
  19. 19. Communication is Cooperation
  20. 20. Communication is Con ict
  21. 21. Mass Communication
  22. 22. Radio
  23. 23. Television
  24. 24. Networking
  25. 25. Metcalfe’s Law
  26. 26. Moore’s Law
  27. 27. New interactions
  28. 28. “Now I become Death, the destroyer of worlds.” J. R. Oppenheimer, the Bhagavad Gita
  29. 29. Faster, bigger war
  30. 30. but also
  31. 31. Faster, bigger peace
  32. 32. Incredible movements become possible
  33. 33. Design lessons?
  34. 34. Paper, books, libraries, maps, postal systems, pens, pencils, phones, television, radio
  35. 35. + humans
  36. 36. 1970
  37. 37. New partnerships
  38. 38. New “leaders”
  39. 39. New cultures
  40. 40. New communities
  41. 41. Mosaic
  42. 42. New possibilities:
  43. 43. Global publishing
  44. 44. Instant publishing
  45. 45. Unlimited publishing
  46. 46. What is possible now?
  47. 47. Capacity vs. reality
  48. 48. Unrealized potential
  49. 49. New challenges of instant publishing
  50. 50. Atomization, trivialization, disassociation, passivity
  51. 51. Design “leadership”
  52. 52. Collaboration? Cooperation? Survival?
  53. 53. Haiti January 12, 2010
  54. 54. What terri es us?
  55. 55. What motivates us?
  56. 56. What is possible now?
  57. 57. “ In Haiti? Text 4636 with your location and need. Text Report emergencies and missing persons.” Erik Hersman
  58. 58. 230,000 deaths
  59. 59. 3,500 reports
  60. 60. At once terrifying and motivating
  61. 61. “No matter what, it is so much better than sitting here feeling helpless” 4636 volunteer
  62. 62. 3 million networked survivors
  63. 63. Incredible possibility
  64. 64. Information is power
  65. 65. Information management is the opportunity
  66. 66. Design lessons?
  67. 67. Cartography + Taxonomy + Translation + Telephony + HTTP Networking
  68. 68. + Human effort
  69. 69. 1. Leaders
  70. 70. 2. a core team
  71. 71. 3. a network of supporters.
  72. 72. X
  73. 73. X
  74. 74. Crowdsourcing?
  75. 75. Working together in collaboration not automation
  76. 76. X
  77. 77. Working iteratively, independently
  78. 78. #1 Design for the core team rst
  79. 79. #2 Design for the “ladder of participation”
  80. 80. katr
  81. 81. #3 Design for listening
  82. 82. #4 Design for data entry
  83. 83. #5 Design for translation
  84. 84. #4 Design for structured exibility
  85. 85. #5 Design for location
  86. 86. #6 Design for federation
  87. 87. #7 Design for utilitarian beauty
  88. 88. #8 Design for email
  89. 89. #493 Design for yourself
  90. 90. What terri es and motivates you?
  91. 91. Thank you

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