Top Non-Profit Brands: Social Media Report
This report looks at how the Top Non-
Profit Brands performed on social media
between October 1st – December 31st,
2015.
Key Findings
Among the 9 non-profits, PETA (People for the Ethical Treatment of
Animals) was engaging best with their Fans.
With a growth rate of 8.4%, World Health Organization (WHO) enjoyed the
highest Fan Growth Rate among the 9 non-profits.
Among the 9 non-profits, UNICEF posted the most “non brand related”
content on their wall.
24,646 new Posts were written across these 9 ‘brand walls’. That’s an
average of 29.4 Posts per day.
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Unicef had the largest fan base of 5,707,417 while World Health Organization showed the highest fan growth of 8.35%.
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
8.0%
9.0%
0K 1,000K 2,000K 3,000K 4,000K 5,000K 6,000K
Growth%
Number of Fans
humanrightscampaign American Cancer Society World Health Organization
WWF PETA (People for the Ethical Treatment o American Heart Association
Make-A-Wish America Greenpeace International unicef
Fans
PETA (People for the Ethical Treatment of Animals) had the highest PTAT of 8.45% as a percentage of its average
number of Fans during this time period.
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
8.0%
9.0%
0K 1,000K 2,000K 3,000K 4,000K 5,000K 6,000K
Peopletalkingabout(as%ofFans)
Average Number of Fans
humanrightscampaign World Health Organization American Cancer Society
WWF PETA (People for the Ethical Treatment o American Heart Association
Make-A-Wish America Greenpeace International unicef
Conversations
Human Rights Campaign published the greatest number of posts (480). PETA (People for the Ethical Treatment of
Animals) had the highest average engagement, with a score of 964.
0 100 200 300 400 500 600
0 200 400 600 800 1000 1200
humanrightsca
mpaign
American
Cancer Society
World Health
Organization
WWF
PETA (People
for the…
American
Heart…
Make-A-Wish
America
Greenpeace
International
unicef
Number of Posts
Engagement Score
Engagement Score Number of Posts
Engagement - Posts
PETA (People for the Ethical Treatment of Animals) received the most number of Likes (2,679,329), PETA also got the
most number of Comments (412,521) and PETA had the most number of Shares (1,404,725).
0K 500K 1,000K 1,500K 2,000K 2,500K 3,000K
humanrightscampaign
World Health Organization
American Cancer Society
WWF
PETA (People for the Ethical Treatment o
American Heart Association
Greenpeace International
Make-A-Wish America
unicef
Likes Comments Shares
Engagement Breakdown
Most Engaging Brand Posts
PETA
29-DEC-15, TUE 1:00PM
This year, streets around the world saw
how animals die for Hermès like never
before.
The reaction ..
ENGMT
.
LIKES COMMENT
S
SHARE
S
SENTIMENT
1,000 33,006 1,164 11,594 Positive
Greenpeace International
24-DEC-15, THU 9:11AM
Little kids everywhere need you to
keep Santa's home safe.
https://www.savethearctic.org/
PETA
23-DEC-15, WED 8:20AM
Her first #Christmas was nothing but love
& joy…
What happens to her next is
heartbreaking but com ..
ENGM
T.
LIKES COMMENTS SHARE
S
SENTIMENT
1,000 24,053 212 7,528 Uncategorized
ENGMT
.
LIKES COMMENT
S
SHARE
S
SENTIMENT
1,000 19,375 1,686 25,108 Positive
Most Engaging Brand Posts
PETA
22-DEC-15, TUE 1:18PM
BREAKING: An orca has just died at
SeaWorld San Antonio.
Unna is the 38th orca used by SeaWorld to
..
ENGMT
.
LIKES COMMENT
S
SHARE
S
SENTIMENT
1,000 26,285 5,000 12,946 Positive
PETA
22-DEC-15, TUE 9:46AM
BREAKING: Young tiger relentlessly
beaten by Hollywood tiger trainer.
http://peta.vg/1on2
The whip ..
PETA
19-DEC-15, SAT 1:00PM
These companies got called out in 2015
for testing on animals.
SHARE so that no one buys from them ..
ENGM
T.
LIKES COMMENTS SHARE
S
SENTIMENT
1,000 11,359 8,929 28,726 Positive
ENGMT
.
LIKES COMMENT
S
SHARE
S
SENTIMENT
1,000 11,836 2,010 19,425 Positive
Greenpeace International's Facebook Page saw the highest number of Fan posts (5,725).
0 1000 2000 3000 4000 5000 6000 7000
humanrightscampaign
American Cancer Society
World Health Organization
WWF
PETA (People for the Ethical Treatment o
American Heart Association
Make-A-Wish America
Greenpeace International
unicef
Number of Fan Posts
Fan Posts
Make-A-Wish America received the highest percentage of Positive Sentiment (59.00%).
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
humanrightscampaign
American Cancer Society
WWF
American Heart Association
Make-A-Wish America
Greenpeace International
Negative Neutral Positive
Sentiment Analysis
American Cancer Society responded to the highest percentage of Fan posts (3.20%).
0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
3.5%
0 1000 2000 3000 4000 5000 6000 7000 8000 9000
%ofFanPostsBrandRespondedto
Average Response Time (mins)
humanrightscampaign American Cancer Society WWF American Heart Association Make-A-Wish America Greenpeace International
Brand Responses
Human Rights Campaign published the most with 480 posts, among the brands in "Competitors" Group.
11%
13%
6%
10%
6%16%
14%
20%
4%
American Heart Association Make-A-Wish America American Cancer Society
unicef WWF Greenpeace International
PETA (People for the Ethical Treatment o humanrightscampaign World Health Organization
Share Of Voice – Volume of Posts
PETA (People for the Ethical Treatment of Animals) received the largest volume of Likes (2,679,329), among
the brands in "Competitors" Group.
2%
6%
2%
28%
9%
14%
30%
7%
2%
American Heart Association Make-A-Wish America American Cancer Society
unicef WWF Greenpeace International
PETA (People for the Ethical Treatment o humanrightscampaign World Health Organization
Share Of Voice – Likes
PETA (People for the Ethical Treatment of Animals) received the largest volume of Comments (412,521),
among the brands in "Competitors" Group.
1%2% 1%
8% 2%
6%
74%
4%
2%
American Heart Association Make-A-Wish America American Cancer Society
unicef WWF Greenpeace International
PETA (People for the Ethical Treatment o humanrightscampaign World Health Organization
Share Of Voice – Comments
PETA (People for the Ethical Treatment of Animals) received the largest volume of Shares (1,404,725), among
the brands in "Competitors" Group.
2% 1%
2%
17%
4%
14%
53%
3%
4%
American Heart Association Make-A-Wish America American Cancer Society
unicef WWF Greenpeace International
PETA (People for the Ethical Treatment o humanrightscampaign World Health Organization
Share Of Voice – Shares
During this time period, Lung Cancer Awareness Month was the most engaging run by American Cancer Society. Human
Rights Campaign published the most (70) in its #Election2014 campaign.
0 10 20 30 40 50 60 70 80
0 100 200 300 400 500 600
#Election2014(humanri…
Lung Cancer…
NO DATA(World Health…
NO DATA(WWF)
NO DATA(PETA…
NO DATA(American…
NO DATA(Make-A-…
NO DATA(Greenpeace…
#FightUnfair(unicef)
Number of Posts
Engagement Score
Engagement Score Number of Posts
Campaign Comparison
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Brand Overview
FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS
3,662,115 196,791 5.68%
United
States
Mostly Older, Male and
Attached.
PETA (People for the Ethical
Treatment of Animals)
Engagement Score Total Fan Posts
964 0
Total Posts Brand Response Rate
326 0%
Total Likes Avg. Reply Time
2,679,329 0 sec
Total Comments General Sentiment
412,521 NO User Post For
TimePeriod
Total Shares
1,404,725
BRAND POSTS FAN POSTS
Brand Overview
Community Analysis
PETA (People for the Ethical Treatment of Animals) fans
are mostly Older, Male and Attached.
PETA (People for the Ethical Treatment of Animals) fans
are largely from United States followed by India.
Fan Demographics Distribution of Fans
69%
31%
male female
0% 10% 20% 30% 40%
Below 21
21-30
31-40
41-50
51-60
Over 60
0% 10% 20% 30% 40%
Single
In a Relationship
Engaged
Married
UnKnown
0K 500K 1,000K 1,500K
United States
India
United Kingdom
Mexico
Canada
Philippines
Germany
Australia
Brazil
Japan
93%
7%
Brand Participation Brand Non Participation
97%
1% 2%
Posititve Negative Neutral
Brand Posts - Engagement
PETA (People for the Ethical Treatment of Animals)
responded to 304 conversations generated by the 326
Posts they published.
PETA (People for the Ethical Treatment of Animals)
receives more positive than negative vibes from
comments on their Posts.
Brand Responses Sentiment of Brand Posts
Most Engaging Brand Posts
29-DEC-15, TUE 1:00PM
This year, streets around the world saw
how animals die for Hermès like never
before.
The reaction ..
ENGMT
.
LIKES COMMENTS SHARE
S
SENTIMENT
1,000 33,006 1,164 11,594 Positive
23-DEC-15, WED 8:20AM
Her first #Christmas was nothing but love
& joy…
What happens to her next is heartbreaking
but com ..
22-DEC-15, TUE 1:18PM
BREAKING: An orca has just died at
SeaWorld San Antonio.
Unna is the 38th orca used by SeaWorld
to ..
ENGMT
.
LIKES COMMENTSSHARESSENTIMENT
1,000 19,375 1,686 25,108 Positive
ENGMT
.
LIKES COMMENTS SHARE
S
SENTIMENT
1,000 26,285 5,000 12,946 Positive
NO
IMAGE
NO
IMAGE
NO
IMAGE
Brand Posts - Analysis
Brand Post Types Days of the week
0 50 100 150 200
0 200 400 600 800 1,000 1,200
Videos
Links
Photos
Plain Text
Polls
Number of Posts
Engagement Score
Engagement Score Number of Posts
0 20 40 60 80
0 200 400 600 800 1,000 1,200
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Number of Posts
Engagement Score
Engagement Score Number of Posts
Brand Overview
FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS
2,328,344 25,496 1.11%
United
States
Mostly Older, Female and
Attached.
Human Rights Campaign
Engagement Score Total Fan Posts
235 4,280
Total Posts Brand Response Rate
480 0.07%
Total Likes Avg. Reply Time
627,833 5 days, 14 hrs, 17 mins
Total Comments General Sentiment
22,398 Positive
Total Shares
84,856
BRAND POSTS FAN POSTS
Brand Overview
Community Analysis
Human Rights Campaign fans are mostly Older, Female
and Attached.
Human Rights Campaign fans are largely from United
States followed by United Kingdom.
Fan Demographics Distribution of Fans
0% 10% 20% 30% 40% 50%
Below 21
21-30
31-40
41-50
51-60
Over 60
0% 10% 20% 30% 40% 50%
Single
In a Relationship
Engaged
Married
0K 500K 1,000K 1,500K 2,000K
United States
United Kingdom
India
Canada
Australia
Philippines
Pakistan
Germany
Mexico
Singapore
2%
98%
Brand Participation Brand Non Participation
68%
5%
27%
Posititve Negative Neutral
Brand Posts - Engagement
Human Rights Campaign responded to 8 conversations
generated by the 480 Posts they published.
Human Rights Campaign receives more positive than
negative vibes from comments on their Posts.
Brand Responses Sentiment of Brand Posts
Most Engaging Brand Posts
27-NOV-15, FRI 9:01AM
Today, we honor LGBT hero Harvey
Milk, who was assassinated 37 years
ago today.
Read more: http://j ..
ENGMT
.
LIKES COMMENTS SHARE
S
SENTIMENT
1,000 23,164 322 7,489 Positive
16-NOV-15, MON 12:39PM
Congratulations Ireland! #MarriageEquality
begins today on the Emerald Isle.
Read more: http://www ..
09-DEC-15, WED 11:56AM
On Instagram? Follow
@HumanRightsCampaign
(http://instagram.com/humanrightscampaign)
Snap a photo t ..
ENGMT
.
LIKES COMMENTSSHARESSENTIMENT
999 41,513 463 4,938 Positive
ENGMT
.
LIKES COMMENTS SHARE
S
SENTIMENT
988 39,573 388 1,374 Positive
NO
IMAGE
NO
IMAGE
NO
IMAGE
Brand Posts - Analysis
Brand Post Types Days of the week
0 50 100 150 200 250 300
0 50 100 150 200 250 300 350 400
Photos
Links
Videos
Plain Text
Polls
Number of Posts
Engagement Score
Engagement Score Number of Posts
0 20 40 60 80 100 120
0 100 200 300 400
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Number of Posts
Engagement Score
Engagement Score Number of Posts
Top Keywords Used Frequency
Rights Campaign
Human Rights
3582
Rachel Maddow Show 822
United Nations 747
PFLAG National 706
Amnesty International
USA
671
User Posts
0
20
40
60
80
100
120
140
160
1-Oct 8-Oct 15-Oct 22-Oct 29-Oct 5-Nov 12-
Nov
19-
Nov
26-
Nov
3-Dec 10-
Dec
17-
Dec
24-
Dec
31-
Dec
Positive Neutral Negative
Human Rights Campaign responded to 3 conversations
generated by the 4,280 Posts fans published.
Human Rights Campaign appears to participate more
when Fan conversations have greater positive vibes than
negative.
User Posts - Engagement
Brand Responses Sentiment
0%
100%
Brand Participation Brand Non Participation
50%
10%
40%
Posititve Negative Neutral
Campaign Intel – 3 most recent campaigns
Oct 01, 2015 - Dec 31, 2015 Entire Campaign
0 1
0 1
#Election2014
Join the fight to
advance LGBT
equality—everywhere
National #ComingOut
Day
Number of Posts
Engagement Score
Engagement Score Number of Posts
0 20 40 60 80
0 200 400 600
#Election2014
Join the fight to
advance LGBT
equality—everywhere
National #ComingOut
Day
Number of Posts
Engagement Score
Engagement Score Number of Posts
Brand Overview
FANS NEW FANS FAN GROWTH COUNTRY
765,612 31,242 4.25%
United
States
American Heart Association
Engagement Score Total Fan Posts
453 2,261
Total Posts Brand Response Rate
268 0.66%
Total Likes Avg. Reply Time
145,335 13 hrs, 58 mins
Total Comments General Sentiment
3,696 Neutral
Total Shares
64,600
BRAND POSTS FAN POSTS
Brand Overview
Community Analysis
American Heart Association fans are largely from United States followed by Mexico.
Distribution of Fans
0K 100K 200K 300K 400K 500K 600K
United States
Mexico
India
Brazil
Egypt
Pakistan
Philippines
Thailand
Saudi Arabia
0
1
2
3
4
5
6
7
1-Oct 15-Oct 29-Oct 12-Nov 26-Nov 10-Dec 24-Dec
Brand Posts
Top keywords used Frequency
heart disease 25
heart 22
life 20
healthy 19
important 15
14%
86%
Brand Participation Brand Non Participation
79%
7%
14%
Posititve Negative Neutral
Brand Posts - Engagement
American Heart Association responded to 38
conversations generated by the 268 Posts they
published.
American Heart Association receives more positive than
negative vibes from comments on their Posts.
Brand Responses Sentiment of Brand Posts
Most Engaging Brand Posts
24-NOV-15, TUE 9:12AM
According to a study conducted by
BMC Medicine, moderate coffee
consumption has been associated with
..
ENGMT
.
LIKES COMMENTS SHARE
S
SENTIMENT
1,000 3,762 270 3,443 Positive
26-OCT-15, MON 9:12AM
#MotivationMonday
21-DEC-15, MON 12:09PM
It’s National Look on the Bright Side
Day! What are you going to do to
celebrate?
ENGMT
.
LIKES COMMENTSSHARESSENTIMENT
999 4,673 61 2,865 Positive
ENGMT
.
LIKES COMMENTS SHARE
S
SENTIMENT
998 2,581 35 3,007 Uncategorized
NO
IMAGE
NO
IMAGE
NO
IMAGE
Brand Posts - Analysis
Brand Post Types Days of the week
0 20 40 60 80 100 120 140 160
0 100 200 300 400 500 600
Photos
Links
Videos
Plain Text
Polls
Number of Posts
Engagement Score
Engagement Score Number of Posts
0 10 20 30 40 50
0 200 400 600 800
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Number of Posts
Engagement Score
Engagement Score Number of Posts
Top Keywords Used Frequency
American Heart
Association
1969
post 464
steps 173
heart disease 170
money 154
User Posts
0
20
40
60
80
100
120
1-Oct 8-Oct 15-Oct 22-Oct 29-Oct 5-Nov 12-
Nov
19-
Nov
26-
Nov
3-Dec 10-
Dec
17-
Dec
24-
Dec
31-
Dec
Positive Neutral Negative
American Heart Association responded to 15
conversations generated by the 2,261 Posts fans
published.
American Heart Association appears to participate more
when Fan conversations have greater positive vibes than
negative.
User Posts - Engagement
Brand Responses Sentiment
1%
99%
Brand Participation Brand Non Participation
35%
4%
61%
Posititve Negative Neutral
Brand Overview
FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS
2,630,781 202,714 8.35% Worldwide Not Available
World Health Organization
Engagement Score Total Fan Posts
709 0
Total Posts Brand Response Rate
86 0%
Total Likes Avg. Reply Time
226,979 0 sec
Total Comments General Sentiment
8,945 NO User Post For
TimePeriod
Total Shares
112,620
BRAND POSTS FAN POSTS
Brand Overview
Community Analysis
Unmetric could not retrieve Demographic Profile Data for
this brand.
World Health Organization fans are largely from India
followed by United States.
Fan Demographics Distribution of Fans
0%
Unknown
0% 20% 40% 60% 80% 100%
Unknown
0% 20% 40% 60% 80% 100%
Unknown
0K 100K 200K 300K 400K 500K 600K
India
United States
Pakistan
Egypt
Bangladesh
Philippines
Nigeria
Nepal
Myanmar
0
1
1
2
2
3
3
4
1-Oct 15-Oct 29-Oct 12-Nov 26-Nov 10-Dec 24-Dec
Brand Posts
Top keywords used Frequency
year 24
country 17
people 16
disease 12
health 11
14%
86%
Brand Participation Brand Non Participation
100%
0% 0%
Posititve Negative Neutral
Brand Posts - Engagement
World Health Organization responded to 12
conversations generated by the 86 Posts they published.
World Health Organization receives more positive than
negative vibes from comments on their Posts.
Brand Responses Sentiment of Brand Posts
Most Engaging Brand Posts
11-NOV-15, WED 3:14PM
What are the causes of
#AntibioticResistance?
ENGMT
.
LIKES COMMENTS SHARE
S
SENTIMENT
1,000 10,369 255 11,765 Positive
19-NOV-15, THU 8:31AM
#AntibioticResistance: How it spreads
18-NOV-15, WED 11:18AM
#AntibioticResistance: IMPORTANT:
#Antibiotics don't cure viruses like
colds and flu.
ENGMT
.
LIKES COMMENTSSHARESSENTIMENT
999 8,738 178 8,860 Positive
ENGMT
.
LIKES COMMENTS SHARE
S
SENTIMENT
997 6,039 267 7,069 Positive
NO
IMAGE
NO
IMAGE
NO
IMAGE
Brand Posts - Analysis
Brand Post Types Days of the week
0 10 20 30 40 50
0 200 400 600 800 1,000
Links
Photos
Videos
Plain Text
Polls
Number of Posts
Engagement Score
Engagement Score Number of Posts
0 5 10 15 20
0 200 400 600 800 1,000
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Number of Posts
Engagement Score
Engagement Score Number of Posts
Brand Overview
FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS
2,595,601 108,885 4.38% Worldwide
Mostly Young, Female and
Attached.
WWF
Engagement Score Total Fan Posts
651 3,279
Total Posts Brand Response Rate
138 0.03%
Total Likes Avg. Reply Time
796,457 2 days, 14 hrs, 51 mins
Total Comments General Sentiment
12,316 Neutral
Total Shares
107,357
BRAND POSTS FAN POSTS
Brand Overview
Community Analysis
WWF fans are mostly Young, Female and Attached. WWF fans are largely from United States followed by Italy.
Fan Demographics Distribution of Fans
29%
71%
male female
0% 10% 20% 30% 40%
Below 21
21-30
31-40
41-50
51-60
Over 60
0% 10% 20% 30% 40%
Single
In a Relationship
Engaged
Married
UnKnown
0K 50K 100K 150K 200K 250K 300K 350K
United States
Italy
France
United Kingdom
India
Germany
Indonesia
Canada
Brazil
0
1
2
3
4
5
6
7
1-Oct 15-Oct 29-Oct 12-Nov 26-Nov 10-Dec 24-Dec
Brand Posts
Top keywords used Frequency
world 31
future 24
climate change 21
WWF 17
ocean 17
0%
100%
Brand Participation Brand Non Participation
98%
1%1%
Posititve Negative Neutral
Brand Posts - Engagement
WWF responded to 0 conversations generated by the 138
Posts they published.
WWF receives more positive than negative vibes from
comments on their Posts.
Brand Responses Sentiment of Brand Posts
Most Engaging Brand Posts
04-OCT-15, SUN 4:45AM
Happy World Animal Day!
Help us build a future in which humans
live in harmony with nature → http:/ ..
ENGMT
.
LIKES COMMENTS SHARE
S
SENTIMENT
1,000 35,333 319 13,252 Positive
11-DEC-15, FRI 5:45AM
WWF #PicoftheWeek: Bengal tiger with
cubs in water, India
Did you know… Tigers have fewer teeth
tha ..
02-OCT-15, FRI 5:31AM
It’s World Animal Day on 4 October
and we're counting down some of the
animals most in need of our h ..
ENGMT
.
LIKES COMMENTSSHARESSENTIMENT
995 28,348 362 4,212 Positive
ENGMT
.
LIKES COMMENTS SHARE
S
SENTIMENT
990 24,360 312 3,412 Positive
NO
IMAGE
NO
IMAGE
NO
IMAGE
Brand Posts - Analysis
Brand Post Types Days of the week
0 20 40 60 80 100 120
0 100 200 300 400 500 600 700 800
Photos
Videos
Links
Plain Text
Polls
Number of Posts
Engagement Score
Engagement Score Number of Posts
0 5 10 15 20 25 30
0 200 400 600 800 1,000
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Number of Posts
Engagement Score
Engagement Score Number of Posts
Top Keywords Used Frequency
WWF 2048
Greenpeace 297
Animal 274
WWF WWF 189
occupy 155
User Posts
0
20
40
60
80
100
120
1-Oct 8-Oct 15-Oct 22-Oct 29-Oct 5-Nov 12-
Nov
19-
Nov
26-
Nov
3-Dec 10-
Dec
17-
Dec
24-
Dec
31-
Dec
Positive Neutral Negative
WWF responded to 1 conversations generated by the
3,279 Posts fans published.
WWF appears to participate more when Fan conversations
have greater positive vibes than negative.
User Posts - Engagement
Brand Responses Sentiment
0%
100%
Brand Participation Brand Non Participation
17%
11%
72%
Posititve Negative Neutral
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