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How Sportswear Brands Engage Customers During Holiday Season

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Explore how sportswear brands engage customers during the holiday season on Facebook, Twitter and Instagram. Access key takeaways and top line metrics on engagement, campaigns, and top posts.

Published in: Social Media
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How Sportswear Brands Engage Customers During Holiday Season

  1. 1. Table of Contents • Industry Insights • Leaderboard • Most active on Social Media • Audience Size • Facebook Posts vs. Engagement • Tweets vs. Engagement • Instagram Posts vs. Engagement • Facebook – Average Estimated Reach and Impressions • Facebook – Organic and Promoted Posts • Twitter Campaigns • Instagram Hashtags • Customer Service (Reply Time and Response Rate) • Timing Analysis • Most Engaging Holiday Content on Facebook, Twitter, Instagram • Key Takeaways
  2. 2. Industry Insights • With a growth rate of 19%, Reebok Women enjoyed the highest fan growth rate on Facebook. • Taking 1 hour, 51 minutes and 41 seconds on average, Lululemon replied the fastest to customers' Tweets. • Outdoor Voices had the highest follower growth rate of 24% on Twitter. • Among all the photo Posts on Instagram, the X-Pro II filter type had the best engagement. • The average length of a YouTube video by a sportswear brand is 1 minute and 54 seconds. • Adidas had the highest follower growth rate of 18% on Pinterest.
  3. 3. Leaderboard Network Highest Audience Size Converse (37,297,106) Nike (6,733,964) Nike (68,308,781) Highest Growth Reebok Women (18.98%) Outdoor Voices (23.57%) Reebok Women (22.24%) Highest Engagement Reebok Women (991) Nike Football (902) Nike Women (738)
  4. 4. Most active on Social Media Network Most Number of Posts JustFab (261) Reebok (396) Outdoor Voices (231) Most Number of Likes Jordan (1,543,479) Jordan (205,340) Adidas Originals (20,029,215) Most Number of Comments Jordan (37,042) Adidas Originals (8,955) Adidas Originals (115,898)
  5. 5. 0.00M 20.00M 40.00M 60.00M 80.00M Nike Adidas Originals Jordan Adidas Nike Basketball Puma Nike Sportswear Converse Nike Run Club Nike Women Instagram Twitter Facebook Audience Size Converse had the largest audience size on Facebook with 37,297,106 fans. Nike had the most number of followers on Twitter (6,733,964) and Instagram (68,308,781).
  6. 6. Facebook Posts vs. Engagement Jordan published the most number of Posts on Facebook (122). Reebok Women received the highest engagement (991) on Posts that centered around their ‘bemorehuman’ campaign. 0 100 200 300 400 500 600 700 800 900 1,000 Reebok Women Nike Basketball Nike Nike Women Puma Football Adidas Running Jordan Reebok Classic ASICS Nike Run Club Number of Facebook Posts Engagement
  7. 7. Tweets vs. Engagement Nike Football tweeted 14 times and received the highest engagement score (902). The brand’s Tweets were predominantly about men’s football cleats during the NFL season. 0 100 200 300 400 500 600 700 800 900 1,000 Nike Football Under Armour Football Nike Puma Running Jordan Adidas Originals Nike Court Wilson Tennis Head Tennis Reebok Women Number of Tweets Engagement
  8. 8. Instagram Posts vs. Engagement Nike Women received the highest engagement (738) around the launch of their new sneaker boots for the winter season. 0 100 200 300 400 500 600 700 800 Nike Women Puma Football Wilson Tennis Jordan Puma Under Armour Football Nike Court Nike Basketball Nike Football Nike Number of Instagram Posts Engagement
  9. 9. Facebook – Average Estimated Reach and Impressions Nike had a double win with both the widest Reach (2,975,973) and the most Impressions (4,942,719). 0 1,000,000 2,000,000 3,000,000 4,000,000 5,000,000 6,000,000 Nike Nike Basketball Jordan Nike Football PUMA Football Adidas Originals Adidas Nike Women Reebok Women CONVERSE Avg Est. Reach Avg Est. Impressions
  10. 10. Facebook – Organic and Promoted Posts JustFab had the highest number of organic Posts (248), while ASICS had the highest number of Promoted Posts (28) on Facebook. The most engaging Post by the latter was around the launch of their limited edition NYC marathon shoes. 0 50 100 150 200 250 300 ASICS Adidas Originals Jordan Adidas Running Reebok Women JustFab HEAD Tennis Nike Sportswear Wilson Tennis Reebok Classic Organic Posts Promoted Posts
  11. 11. Twitter Campaigns Under Armour Football’s campaign #ShamrockSeries around the Notre Dame football series, received the highest engagement on Twitter (944). 3 1 16 33 1 3 3 0 200 400 600 800 1,000 #ShamrockSeries (2016) (UA Football) #JustDoIt (Nike) #Heretocreate (Adidas) #IWILL (Under Armour) #MondayMotivation (UA Women) #Appreciationnation (lululemon) Converse Essentials collection (Converse) Number of Tweets Engagement
  12. 12. Instagram Hashtags Reebok’s #bemorehuman was the most used hashtag on Instagram, while Nike Court’s #techpack was the most engaging (795). 1 15 12 13 20 6 23 12 18 102 0 100 200 300 400 500 600 700 800 900 #techpack (NikeCourt) #nikewomen (NikeWomen) #choosespeed (Puma Football) #airjordan (Jordan) #playloud (Puma Football) #TennisBallTuesday (Wilson Tennis) #iwill (Under Armour Football) #AJXXXI (Jordan) #pumawomen (Puma) #bemorehuman (Reebok) Number of hashtags used Engagement
  13. 13. Customer Service – Reply Time (inminutes) Lululemon had the fastest reply time on Twitter (1 hour, 51 minutes and 41 seconds ). 0 50 100 150 200 250 300 350 400 450 500 Lululemon Under Armour Under Armour Football Converse Adidas Originals Adidas Nike Run Club Nike Women Jordan Nike Reply Time on Twitter
  14. 14. Customer Service – Response Rate JustFab had the best response rate on Twitter (110%). 0% 20% 40% 60% 80% 100% JustFab Fabletics Lululemon Adidas Women Reebok Women Outdoor Voices Reebok Classic Nike Run Club ASICS Nike Women Response Rate on Twitter
  15. 15. Most Engaging Day of the Week Snapshot Network Adidas Monday Monday Sunday Adidas Originals Thursday Tuesday Tuesday Adidas Running Monday Monday Sunday Adidas Women Wednesday Wednesday Friday ASICS Sunday Sunday Sunday Converse Thursday Friday Friday Fabletics Wednesday Thursday Wednesday
  16. 16. Most Engaging Day of the Week Snapshot Network Jordan Wednesday Wednesday Wednesday JustFab Monday Sunday Saturday Lululemon Tuesday Monday Monday Nike Tuesday Thursday Tuesday Nike Basketball Sunday Sunday Saturday Nike Football Saturday Thursday Saturday Nike Sportswear Friday Saturday Tuesday
  17. 17. Most Engaging Time of the Day Snapshot Network Adidas 10 AM-11 AM 3 AM-6 AM 6 AM-7 AM Adidas Originals 6 PM-7 PM 3 AM-6 AM 6 AM-7 AM Adidas Running 12 PM-1 PM 3 AM-6 AM 5 AM-6 AM Adidas Women 2 PM-3 PM 3 PM-6 PM 7 AM-8 AM ASICS 1 PM-2 PM 3 AM-6 AM 10 AM-11 AM Converse 9 AM-10 AM 6 PM-9 PM 9 AM-10 AM Fabletics 12 AM-1 AM 3 PM-6 PM 6 PM-7 PM
  18. 18. Most Engaging Time of the Day Snapshot Network Jordan 6 AM-7 AM 6 AM-9 AM 9 PM-10 PM JustFab 9 PM-10 PM 12 PM-3 PM 4 AM-5 AM Lululemon 8 PM-9 PM 9 AM-12 PM 1 AM-2 AM Nike 3 PM-4 PM 3 PM-6 PM 9 PM-10 PM Nike Basketball 2 AM-3 AM 9 AM-12 PM 7 PM-8 PM Nike Football 8 AM-9 AM 6 AM-9 AM 8 AM-9 AM Nike Sportswear 5 PM-6 PM 6 PM-9 PM 7 PM-8 PM
  19. 19. Most Engaging Holiday Facebook Posts Wilson Tennis Click here for Wilson Tennis’ Facebook Post Wishing you a very Merry Christmas and Happy Holidays. ENGMT. LIKES COMMENTS SHARES 474 1,229 18 106 Fabletics Click here for Fabletics’ Facebook Post Fabletics wants all women to achieve their New Year goals, so join now and get your first 2-piece outfit starting from $10! Lululemon Click here for Lululemon’s Facebook Post Embrace the cold in warmth that breathes. Discover the Run for Cold collection. ENGMT. LIKES COMMENTS SHARES 254 2,745 159 99 ENGMT. LIKES COMMENTS SHARES 349 2,217 114 128
  20. 20. The 12 days of Cleatmas: Happy Cleatmas to all, and to all a good night. Click here for UA Football’s Tweet ENGMT. FAV. REPLIES RETWEETS 1,000 688 2 239 Most Engaging Holiday Tweets From all of us to you, Happy Thanksgiving. #ProtectThisHouse Winterized protection for breathable warmth. The Tech Fleece AeroLoft Jacket sets the cold-weather standard. #techpack Click here for UA Football’s Tweet ENGMT. FAV. REPLIES RETWEETS 1,000 1,512 8 529 Click here for Nike Court’s Tweet ENGMT. FAV. REPLIES RETWEETS 667 611 6 196 Under Armour Football Under Armour Football Nike Court
  21. 21. Black Friday week is still going strong! Shop the sale in stores and online. Click here for Fabletics’ Instagram Post ENGMT. LIKES COMMENTS FILTER 536 6,211 73 Normal Most Engaging Holiday Instagram Posts Channeling our inner #DiscoQueen this Halloween. What is everyone else going as? #Halloween #Cos.. Click here for Wilson Tennis’ Instagram Post ENGMT. LIKES COMMENTS FILTER 805 7,679 84 Normal Click here for Reebok Women’s Instagram Post ENGMT. LIKES COMMENTS FILTER 928 13,745 202 Normal Fabletics Wilson Tennis Reebok Women Who else is playing a little tennis this Christmas Eve?
  22. 22. Key Takeaways • Professionally captured photographs of sports apparel helped brands engage well on Instagram. • Sportswear brands receive 2x more engagement on Instagram than on Facebook and Twitter. • Retail brands promoted 10% of all their Facebook Posts. • On Twitter, Tweets around holidays and contests resonated well with the audience. • Brands received the best engagement on Posts that centered around the launch of their new activewear products on Facebook.
  23. 23. Thank You For more information, please contact us at team@unmetric.com

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