Social media:what’s in it for anticorruptionagencies?                        Giulio Quaggiotto                        UNDP...
A virtual version of this…                             Source: http://bit.ly/v2Qbjm
Let’s imagine….(the customer experience)                            Source: http://www.telekom.me
Decreasing trust in institutions…       Source: Eurobarometer 75, Aug 2011
… but increasing trust in experts               Source: Edelman Trust Survey, 2011
If they have a question/idea about          anticorruption…“Your citizens want to hear from you”        (not your PR perso...
Source: http://bit.ly/pETjUG
“Risk”         Source: http://bit.ly/t0WjE5
Opportunity  Source: http://www.transitchicago.com/
3 things1. An opportunity2. It’s about people, not   technology.3. Think service design, not   running a website
Opportunities1. Build trust2. “Do more for less” – involving citizens and CSOs   – Budget monitoring   – Participatory bud...
2. Do more for less         Source: Ipaidabribe.com
Source: http://www.mibazaar.com/indiacorruption.html
Source: corruptiontracker.org
Source: roskomvzjatka.ru
Source: huduma.info
3. Better decisions?                       http://bit.ly/kFOsbF
Source: http://www.fair-play.sk
Source: wikivote.ru
Collaborative government 2.0“Public services that get better the more people use them”                      - David Osimo ...
4. Increase transparency               Source: givemeinfo.ge
Source: http://civicdashboard.org.uk/
Source: http://bit.ly/s0w9rW
5. Create jobs          Source: rospil.ru, sulightlabs.com
6. Raise your profile
Where to start?1.   People, not technology2.   A service, not a product3.   Tell a story with your data4.   Understand the...
1. What do citizens want to know       about your work?
http://www.ted.com/talks/dave_meslin_the_antidote_to_apathy.html
2. Offering a service, not a website
Source: http://www.sfo.gov.uk/
Source: http:www.sprm.gov.my
Source: bribespot.com
3. Tell a story- (or ask citizens to do it for you)                      Source: http://www.fair-play.sk
Source: http://www.fair-play.sk
Free tools you can use•   Google docs•   Google Fusion Tables•   Many Eyes•   Icharts.net•   Flickr
4. Understand your policy     Source: http://www.youtube.com/watch?v=8iQLkt5CG8I
5. Prototype before you pilot- involve citizens from day 1                  Source: nesta.org.uk
6. Talk about the work you do    Source: http://www.ourdifferentview.com/?tag=anti-corruption
Free tools you can use•   Facebook•   Twitter•   Wordpress (blogs)•   Youtube
3 things1. An opportunity2. It’s about people, not   technology3. It’s about providing a budget   service, not running a w...
Appendix
http://www.transparency-initiative.org/
Social Media, what is in it for anti corruption agencies
Social Media, what is in it for anti corruption agencies
Social Media, what is in it for anti corruption agencies
Social Media, what is in it for anti corruption agencies
Social Media, what is in it for anti corruption agencies
Social Media, what is in it for anti corruption agencies
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Social Media, what is in it for anti corruption agencies

  1. 1. Social media:what’s in it for anticorruptionagencies? Giulio Quaggiotto UNDP Practice Leader Knowledge and Innovation @gquaggiotto
  2. 2. A virtual version of this… Source: http://bit.ly/v2Qbjm
  3. 3. Let’s imagine….(the customer experience) Source: http://www.telekom.me
  4. 4. Decreasing trust in institutions… Source: Eurobarometer 75, Aug 2011
  5. 5. … but increasing trust in experts Source: Edelman Trust Survey, 2011
  6. 6. If they have a question/idea about anticorruption…“Your citizens want to hear from you” (not your PR person) [… and these conversations are happening already]
  7. 7. Source: http://bit.ly/pETjUG
  8. 8. “Risk” Source: http://bit.ly/t0WjE5
  9. 9. Opportunity Source: http://www.transitchicago.com/
  10. 10. 3 things1. An opportunity2. It’s about people, not technology.3. Think service design, not running a website
  11. 11. Opportunities1. Build trust2. “Do more for less” – involving citizens and CSOs – Budget monitoring – Participatory budgeting – Citizens can use your data to do what you don’t have capacity to do in-house3. Better decisions – improve your internal processes4. Increase transparency5. Create jobs6. Raise your profile / create career opportunities7. Reciprocity argument
  12. 12. 2. Do more for less Source: Ipaidabribe.com
  13. 13. Source: http://www.mibazaar.com/indiacorruption.html
  14. 14. Source: corruptiontracker.org
  15. 15. Source: roskomvzjatka.ru
  16. 16. Source: huduma.info
  17. 17. 3. Better decisions? http://bit.ly/kFOsbF
  18. 18. Source: http://www.fair-play.sk
  19. 19. Source: wikivote.ru
  20. 20. Collaborative government 2.0“Public services that get better the more people use them” - David Osimo http://bit.ly/ulHv8x
  21. 21. 4. Increase transparency Source: givemeinfo.ge
  22. 22. Source: http://civicdashboard.org.uk/
  23. 23. Source: http://bit.ly/s0w9rW
  24. 24. 5. Create jobs Source: rospil.ru, sulightlabs.com
  25. 25. 6. Raise your profile
  26. 26. Where to start?1. People, not technology2. A service, not a product3. Tell a story with your data4. Understand the policy5. Prototype before you pilot6. Talk about the work you do
  27. 27. 1. What do citizens want to know about your work?
  28. 28. http://www.ted.com/talks/dave_meslin_the_antidote_to_apathy.html
  29. 29. 2. Offering a service, not a website
  30. 30. Source: http://www.sfo.gov.uk/
  31. 31. Source: http:www.sprm.gov.my
  32. 32. Source: bribespot.com
  33. 33. 3. Tell a story- (or ask citizens to do it for you) Source: http://www.fair-play.sk
  34. 34. Source: http://www.fair-play.sk
  35. 35. Free tools you can use• Google docs• Google Fusion Tables• Many Eyes• Icharts.net• Flickr
  36. 36. 4. Understand your policy Source: http://www.youtube.com/watch?v=8iQLkt5CG8I
  37. 37. 5. Prototype before you pilot- involve citizens from day 1 Source: nesta.org.uk
  38. 38. 6. Talk about the work you do Source: http://www.ourdifferentview.com/?tag=anti-corruption
  39. 39. Free tools you can use• Facebook• Twitter• Wordpress (blogs)• Youtube
  40. 40. 3 things1. An opportunity2. It’s about people, not technology3. It’s about providing a budget service, not running a website
  41. 41. Appendix
  42. 42. http://www.transparency-initiative.org/

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