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Rick Perreault on Testing


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Experiment your way out of Beta!

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Rick Perreault on Testing

  1. 1. Experiment Your Way Out of Beta! Or be stuck in a perpetual cycle of ignorance & low revenue Rick Perreault Co-Founder & CEO Find me on twitter @rickperreault Slide #1 of 24
  2. 2. What is an experiment? "scientific procedure undertaken to make a discovery, test a hypothesis, or demonstrate a known fact."Important because they test your assumptions & get you closer to the truthIʼm going to show you 3 types of experiments that you should use to get out of beta
  3. 3. How do I start an experiment?
  4. 4. How do I start an experiment? I heard about you from... I would definitely pay if... I tell my friends... I hate you because... I love you because... Customer feedback will give you insights & help ask good questions
  5. 5. How do I start an experiment? Surveys quick & easy way to get lots of customer feedback
  6. 6. How do I start an experiment? Step 1: fill out these 5 form fields
  7. 7. How do I start an experiment? How did you discover sample app? How would you feel if you could no longer use sample app?What would you likely use as an alternative if sample app were no longer available?-> What is the primary benefit that you have received from sample app?-> Have you recommended sample app to anyone? (If Yes, please explain how you describe it) What type of person do you think would benefit most from sample app? How can we improve sample app to better meet your needs?Would it be okay if we followed up by email to request a clarification to one or more of your responses? Step 2: email these 8 questions your customers, done!
  8. 8. Experiment Type #1
  9. 9. Experiment #1 I love surveys! Not only for discovery, test hypothesis as well
  10. 10. Experiment #1 My Hypothesis:Customers that pay us the most & stay with us the longesthave a different product wish list than those who pay us the least (but make the most noise) My Test Method: Survey our customers asking them to priorities feature request & segment to track responses by pricing tiers
  11. 11. Experiment #1 Customers paying... $25 per $125 + per month want month want features A, B, features F, G, C H
  12. 12. Experiment #1 Action Item Use a survey to learn what your customers find most import (to get out of Beta)If you have different customer types (Free, Paid, Paid Tiers), segmentI used
  13. 13. Experiment Type #2
  14. 14. Experiment #2 A/B Test Version A (control) 50% Traffic100%Traffic Version B (test group) 50% Traffic Running two or more variations to determine which one converts better
  15. 15. Experiment #2 Test ad copy, email (subject/body), website & landing pages elements, example: 1. Value Proposition (your headline) 2. Image/Video of product or context of use 3. Core Benefits 4. Request for data (form size) 5. Call-to-action (CTA) 6. Trust elements (Testimonials) 7. Secondary CTAs (social sharing) Your conversion rate WILL improve if you test
  16. 16. Experiment #2Version A (control) (Variant - new headline) (Variant - new headline + smaller page)Conversion 10% Conversion 14% Conversion 17.5%
  17. 17. Experiment #2 Action ItemUse question #4 & #5 results to develop new ways of describing your startup and test it against what you currently have. I used
  18. 18. Experiment Type #3
  19. 19. Experiment #3 “Fake It” Test Developing features are expensive so you should test interest in the feature before you spend time developing it.
  20. 20. Experiment #3 I Wanted to Know: Would customers be interested in benchmarking their conversion against their industry average? Nothing says ʻinterestedʼ like clicking a “Buy Button” My Test Method: Fake Landing page describing the feature with CTA tracking
  21. 21. Experiment #3 Landing PageLink from App CTA, buy for $5/mo
  22. 22. Experiment #3 Landing Page 15% Clicked Buy
  23. 23. Experiment #3 Action Item I havenʼt done many ʻfake itʼ experimentsBest advice read “The Lean Startup” This action doesnʼt require any software or dev time
  24. 24. Thank You!Any questions, find me on twitter @rickperreault