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The energy industry and network businesses are facing significant changes, driven by
shifting customer expectations in rel...
•	 Enable customers to monitor their energy consumption
and provide insights into alternative energy sources
•	 Align the ...
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Smart grid operator delivers energy safely and efficiently with IoT services

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In anticipation of this changing landscape, a leading energy operator in Asia Pacific is harnessing the power of the Internet of Things (IoT) to transform its business, and align the organization to better serve the energy market.
Smart grid and meter applications enable the company to provide energy efficiently and reliably, while giving customers the insight they need to manage their consumption.

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Smart grid operator delivers energy safely and efficiently with IoT services

  1. 1. The energy industry and network businesses are facing significant changes, driven by shifting customer expectations in relation to cost, safety, reliability, and the availability of new technology. In anticipation of this changing landscape, a leading energy operator in Asia Pacific is harnessing the power of the Internet of Things (IoT) to transform its business, and align the organization to better serve the energy market. Smart grid and meter applications enable the company to provide energy efficiently and reliably, while giving customers the insight they need to manage their consumption. Control center gives the operator visibility into its smart metering system Control Center gives the operator real-time visibility and control over how their connected assets, smart meters and grid infrastructure perform. The company uses this information in their enterprise and mobile applications to help their field workers be more efficient. For example, they have reduced truck rolls to only sites with meters that need manual attention. The operator also uses Control Center’s reporting data for its big data analysis related to their energy distribution business. Control Center’s automated service policy management capabilities help to keep their operational costs, specifically those related to network usage, in line with business requirements. Smart grid operator delivers energy safely and efficiently with IoT services Energy and Utilities Customer Use Case Control Center provides operational insights into more than 80,000 devices that generate millions of events per day. CONFIDENTIAL
  2. 2. • Enable customers to monitor their energy consumption and provide insights into alternative energy sources • Align the organization to meet the demands of the changing energy and network businesses Business goals • Improve customer service and support with reduced operational costs • Increase efficiency and promote worker safety (e.g., fewer truck rolls) Operational challenges How Control Center helps • Real-time status of all smart meters on the network • Optimized network usage and costs • Remote diagnostics to reduce site visits and truck rolls • Seamless integration of Control Center automation and intelligence into their advanced metering infrastructure © Jasper. All rights reserved. +1.650.810.8000 www.jasper.com UC_SmartMeters_101415 By the numbers ~80,000 Australia 20 rate plans, monthly flex pooled, 1MB – 120MB More than 30 different users, including admin, technical and sales support, customers Number of devices Geographic markets Rate plans User roles Control Center usage details Benefits • Change device status to Activation Ready when more than 4 SMS messages are sent per cycle • Deactivate device after 60MB of data is used in a cycle • Email alerts on status change or when usage exceeds 35MB per day • Usage and cost control • Detect and prevent rogue usage • Detect and prevent anomalous meter behavior Automation rules • Virtual Network Application - Real-time network infrastructure monitoring - Data visualization tools • Smart Meter system integration • Field workforce application • Real-time control of smart meter communications • Real-time performance and cost monitoring • Automating network usage policy management by integrating into core business processes • Field workforce productivity Enterprise IT systems CONFIDENTIAL

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