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Provider uses IoT services to boost sales and enhance customer experience at POS terminals

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POS terminals can be fixed, wireless or mobile, with fixed POS terminals accounting for 81 percent of the total market revenue due to early adoption. But wireless and mobile POS terminals are catching up, due to ease of use and lower cost of deployment compared to traditional POS devices.

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Provider uses IoT services to boost sales and enhance customer experience at POS terminals

  1. 1. The global point-of-sale (POS) terminals market stood at $36.86 billion in 2013, and is expected to demonstrate an impressive 11.6 percent compound annual growth rate from 2014 through 2020. Accelerated adoption of mobile POS terminals across retail and hospitality sectors is the key growth driver of this market. POS terminals can be fixed, wireless or mobile, with fixed POS terminals accounting for 81 percent of the total market revenue due to early adoption. But wireless and mobile POS terminals are catching up, due to ease of use and lower cost of deployment compared to traditional POS devices. The demand for mobile POS terminals is especially high among small- and medium-scale businesses due to the smaller upfront investment. A leading global provider of POS solutions has been developing smart and secure payment platforms to meet growing market demand and stay ahead of the competition. The company’s innovative solutions rely on the power of the Internet of Things (IoT) to facilitate payments through a variety of channels, improving merchants’ profitability and enhancing the customer experience. The benefits derived by leveraging IoT include: • Readily enable mobile payments via POS terminals • Connect and track line-of-business assets to improve efficiency and reduce costs • Optimize operational performance with real-time intelligence • Combine and analyze data from different sources to deliver personalized engagement to the customer Control Center automates provisioning to accelerate time to market As a growing number of merchants worldwide adopt mobile payment acceptance technology, the provider needed a cost-effective solution to scale provisioning to support the escalating number of connected terminals. Control Center’s automated provisioning enabled the POS service provider to roll out new machines faster. Real-time monitoring allows the company to alert operators of anomalous device behavior, leading to reduced maintenance costs and minimizing downtime. Provider uses IoT services to boost sales and enhance customer experience at POS terminals Retail Point-of-Sale Customer Use Case “Bringing secure payment into connected devices will root our payment acceptance expertise in the Internet of Things,” said the organization’s CEO. CONFIDENTIAL
  2. 2. © Jasper. All rights reserved. +1.650.810.8000 www.jasper.com UC_POSPaymt_101415 • Meet device deployment commitments in a timely manner over the next few years Business goals • Ensuring that each device behaves as expected once it reaches a customer site • Providing visibility into device performance and controlling data costs Operational challenges How Control Center Helps • Using Control Center for automated provisioning and terminal monitoring, the company was able to increase new device expansion by at least five-fold in select markets By the numbers 100,000+ UK, Southern Europe and Russia 7 flexible pooled plans; 1 Pre-paid plan 112 different users, mostly customer support, finance, operations Number of devices Geographic markets Rate plans User roles Control Center usage details Benefits Functionality • Average 13,000+ automated provisioning actions/month • Quickly roll out new machines to meet business goals • When usage hits 1024KB of data in 24 hours, alert ops • When a device moves from Retired to Activated, alert SIM administrator • When device hits 80% of plan, alert finance • If device sends more than 5,000 messages in a month, alert ops • Alert on anomalous device behavior • Alert on anomalous device behavior • Cost monitoring • Alert on anomalous device behavior • 180,000+/month • GetTerminalUsageDataDetails • GetTerminalUsageVoiceDetails; GetTerminalDetails • GetModifiedTerminals • Returns information on all data sessions during a billing cycle for a given device (cost control) • Returns information on all messages sent or received by a device during a billing cycle (cost control) • Returns detailed information for each of the devices in a list (visibility) • Return a list of devices whose information changed since a specified date (visibility) API calls Business rules CONFIDENTIAL

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