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Industrial equipment supplier relies on io t to keep production lines moving worldwide

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By embedding connectivity into their equipment, a large multinational supplier of industrial equipment is able to offer new services including real-time monitoring, troubleshooting, diagnostics and remote maintenance to ensure service reliability to its customers.

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Industrial equipment supplier relies on io t to keep production lines moving worldwide

  1. 1. Industrial equipment supplier relies on IoT to keep production lines moving worldwide Industrial Manufacturing If automated industrial equipment goes down, even for an hour, it can have a disastrous impact on productivity, and cost the manufacturer tens of thousands of dollars in lost revenue. The manufacturer would lose even more time and money waiting for a technician to visit the factory, diagnose the issue, and complete the repair. Today’s industrial equipment suppliers are harnessing the power of the Internet of Things (IoT) to transform the manufacturing process. By embedding sensors, controls and connectivity in machinery, suppliers can offer their customers continuous monitoring to analyze this real-time data to anticipate issues, identify components that require immediate attention, and automate responses before problems occur. By embedding connectivity into their equipment, a large multinational supplier of industrial equipment is able to offer new services including real-time monitoring, troubleshooting, diagnostics and remote maintenance to ensure service reliability to its customers. The supplier has developed a set of predictive KPIs that they share with customers to help determine when machines require maintenance. Using IoT, it is now possible to identify and address potential problems before they impact production. Using Control Center for the past 18 months, the supplier has expanded its industrial equipment count by 46 percent, and they are now entering new markets within North America. Customer Use Case Control Center helps ensure service reliability Control Center gives the industrial supplier the power to manage and automate its connected devices on a global scale. Through automation, the company can monitor the health and performance of its remote devices to anticipate problems, rather than react to issues after they occur. The supplier created business rules to analyze anomalous machine behavior to enable immediate corrective action, minimizing downtime and lost productivity. “With precise and reliable information about equipment status, our customers benefit from less downtime and higher productivity,” said the project manager. CONFIDENTIAL
  2. 2. © Jasper. All rights reserved. +1.650.810.8000 www.jasper.com UC_IndustrialEqmt_101415 • Ensure industrial equipment is operating at the highest levels of reliability • Extend productive life of each piece of equipment • Anticipate when equipment may fail or when service is required Business goals • Ensuring a product reliability that enables customers to rapidly scale their manufacturing from zero to 500,000 units a day • Offering global customers a mechanism to avoid the high cost of overusage • Resolving issues quickly and cost effectively Operational challenges How Control Center helps • Automates provisioning for quick, trouble-free installs • Provides business rules to monitor usage and triggers action to minimize costs • Pinpoints equipment requiring immediate attention and automates responses before problems occur By the numbers ~6,000 North America, Europe Usage-based/ pay as you go 18 different users, including ops, finance, customer service Number of devices Geographic markets Rate plans User roles Control Center usage details Benefits • Diagnostics • Auto-provisioning during installation • Remote troubleshooting to find and fix problems fast • Configures appropriate services • If more than 100 connections or 1,000 SMS in a month, notify ops • For every 5MB of additional data a device consumes in a month, notify ops • If equipment exceeds 50MB in a month, notify ops and deactivate the SIM • If the IMEI attached to a SIM changes, notify the security team • Detects abnormal behavior • Visibility, cost control • Cost control • Security (theft prevention) Automation examples Functionality • Plan to implement MS Azure as their cloud computing platform • Unified interface for simplified decision making IT systems CONFIDENTIAL

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