Peaceful Projections

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An immersive visual and auditory experience to reduce stress and promote mental wellness

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Peaceful Projections

  1. 1. PeacefulProjectionsA concept for improving mental health services on CMU’s campus Michelle Lew MHCI Loretta Neal MDes
  2. 2. problemCMU students are under a tremendousamount of stress yet lack the resources tohelp them cope“There’s a counseling center on campus?”-2nd year grad studentINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 2
  3. 3. opportunityAdaptive technology can provide studentswith new ways to deal with stress whileenhancing existing services offered atCMU’s Couseling & Psychological Services(CaPS) centerINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 3
  4. 4. Fall semester Winter Break Spring semester Spring Break Your experience at CMUINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 4
  5. 5. 10 9 8 7 6 5mood 4 3 2 1 0 Fall semester Winter Break Spring semester Spring Break Your experience at CMU INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 5
  6. 6. 10 9 8 7 6 5mood 4 3 2 1 0 Fall semester Winter Break Spring semester Spring Break Your experience at CMU INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 6
  7. 7. 10 9 8 7 6 5mood 4 H Red } H 3 The trigger for } flag seeking help is 2 when your mood begins to interfere with your daily E E 1 life -- not going to class, canceling L L P P dates etc. 0 Fall semester Winter Break Spring semester Spring Break Your experience at CMU INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 7
  8. 8. ResearchGoal: Explore potential for adaptivetechnology through site visit, competitiveanalysis, literature review and interviews.INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 8
  9. 9. site visitINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 9
  10. 10. site visitINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 10
  11. 11. CaPS website audit Students must call to begin } } the process } } Limited office hoursINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 11
  12. 12. competitive analysis All campus groups have } } resources Variety of resources, i.e. videos, links to recreation, 617-253-CALM Content strategy aimed at putting the audience’s} } concerns at the forefrontINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 12
  13. 13. interview with Kurt KumlerDirector of CaPSOn the entry way“We like the privacy it offers but we know it’shard to find.”On barriers to therapy“Our international students come with a lot ofstigma towards therapy.”INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 13
  14. 14. interview with Kurt KumlerDirector of CaPSOn usage of CaPS“16% of the campus community uses CaPS.”On barriers to therapy“Many don’t understand what therapy is andwhat it can do. It’s not magic.”INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 14
  15. 15. interview with Katie Chironiswriter of “The happy mask: Carnegie Mellon must address stress culture”On CaPS experience“I actually stopped going to CaPS mysophomore year because the secretaryassigned me to a counselor I didn’t think wasvery good, but I was too ner vous to call inand tell the secretary that to her face / ask fora new counselor.”INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 15
  16. 16. interview with Katie ChironisWriter of “The happy mask: Carnegie Mellon must address stress culture”On CaPS experience“The CaPS experience ends up being anhour of you talking to a human wall, withoccasional nods or question prompts.”INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 16
  17. 17. stress is pervasive• CMU is ranked 19th most stressful college in US 1• 30% of millennials aged 18-33 say their stress 2 increased last year• Younger Americans are more stressed and less equipped to handle stress than older generations1. Due to tuition costs, acceptance rates, competitiveness, student demographics, and crime (The Daily Beast’s analysis of most stressful colleges in the US)2. Stress in America 2012 report: “Younger Americans report experiencing the most stress and the least relief — they report higher stress levels than oldergenerations and say they are not managing it well.” http://www.apa.org/news/press/releases/stress/2012/full-report.pdfINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 17
  18. 18. suicide: one is too many• CMU has a suicide rate of 1 every 3 years which is 1 below the national average for school size• 6% of undergrads and 4% of grad students say they “seriously considered attempting suicide” in the past year• Half of those did not tell anyone 21. Email from Kurt Kumler,2. According to a 2009 article in Professional Psychology, 6 percent of participating undergraduates and 4 percent of graduate students in four-year collegessaid they had “seriously considered attempting suicide” in the past year—and nearly half of each group did not tell anyone.INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 18
  19. 19. stigma towards therapy• CMU has a high proportion (30%) of international students who come from countries where attitudes towards mental health differ• Stigma about mental illness can lead people to fear disclosing that they have mental health problems, which 1 may prevent treatment and recovery11. CDC, Attitudes Toward Mental Illness, http://www.cdc.gov/hrqol/Mental_Health_Reports/pdf/BRFSS_Report_InsidePages.pdfINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 19
  20. 20. summary of findings1. Increase awareness & accessibility for non-users2. Enable spontaneous therapy3. Enhance in-person visitsINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 20
  21. 21. OpportunitiesINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 21
  22. 22. user groups Only 16% of students aware of use CaPS CaPS 16% enlightened stubbornopen to using not open to usingmental health mental health services services pre-enlightened stressbots unaware of CaPSINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 22
  23. 23. ConceptsINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 23
  24. 24. CMU confession board increase access for non-users enable spontaneous therapy enhance in-person visitsPublic confessional displays anonymous secrets to make known whatis often kept silent.INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 24
  25. 25. online chat with trained peers increase access for non-users enable spontaneous therapy enhance in-person visitsOnline chat with a trained peer allows for spontaneous therapy and stress reduction.INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 25
  26. 26. online appointment maker &therapist selector increase access for non-users enable spontaneous therapy enhance in-person visitsAllows clients to make appointments online and select a therapist andbased on gender, age, specialty and education level.INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 26
  27. 27. peaceful projections increase access for non-users enable spontaneous therapy enhance in-person visitsDedicated room projects a peaceful scene on all four walls and includes audio andinstructions for getting professional help.INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 27
  28. 28. annual self quiz increase access for non-users enable spontaneous therapy enhance in-person visitsMandatory self quiz taken when re-applying for student health insurance. Includesreminders about CaPS services and an offer to receive push notifications forINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 28
  29. 29. relaxation app increase access for non-users enable spontaneous therapy enhance in-person visitsPush notifications for relaxation that include facts about stress and stress reduction.INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 29
  30. 30. guided meditation service increase access for non-users enable spontaneous therapy enhance in-person visitsPhone number to call and listen to a recorded guided meditation.INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 30
  31. 31. prioritization target user groups design opportunities enhance enable increase pre- in-person spontaneous access for personal- enlightened enlightened stubborn stressbots visits therapy non-users izationCMU confession board • • • • • •Online chat with trainedpeers • • • iOnline sppointment maker &therapist selector • • iPeaceful projections • • • • • • gAnnual self-quiz • • • • • iRelaxation app • • • • • gGuided meditation service • • • • • g i = individual personalization g = group personalizationINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 31
  32. 32. PrototypeAfter speed dating our concepts withfifteen people, the peaceful projectionemerged as the favoriteINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 32
  33. 33. Quiet please peacefulness in progress “Hum...what’s this? It looks interesting...”INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 33
  34. 34. INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 34
  35. 35. Getting away from it allINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 35
  36. 36. Taking a ten minute break Getting away from it allINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 36
  37. 37. Taking a ten minute break Scheduling therapy Getting away from it allINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 37
  38. 38. Taking a ten Meditating minute break Scheduling therapy Getting away from it allINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 38
  39. 39. Taking a ten Reflecting Meditating minute break Scheduling therapy Getting away from it allINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 39
  40. 40. Taking a ten Reflecting Meditating minute break Scheduling therapy Getting away from it all YogaINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 40
  41. 41. Change Schedule the scene therapy What is this Schedule a room for? massage Mental Health View Resources therapist bios Take the virtual tour of CaPS “I have the option to change the scene of the room and can take a virtual tour of how to get to the counseling center. And I can schedule a therapy session right here too!”INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 41
  42. 42. “This must be the place. I hear the music and can see one of the scenes from the projection room.”INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 42
  43. 43. You have checked in for your 4pm appointment with Kathy. Please have a seat and ction choose a peaceful proje t. to watch while you wai Caribbean waters “I have checked in for my appointment and am going to wait and relax while watching a Caribbean beach.”INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 43
  44. 44. “This is so nice I might come twenty minutes early next time just to soak in the scene more.”INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 44
  45. 45. stakeholder map friends other people in the projection room CaPS “official” therapy CMU administrators AV guy professorsINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 45
  46. 46. service blueprint using kioskencounter & enter specify projection watch videoprojection room preferences on how to get to CaPS sit, relax, & make observe appointment follow sound using mobile phonein the university center of projection enter elevator check in sit, specify projection proceed to walk to CaPS lobby preferences counseling in CaPS entryway room receive est. receive alert take elevator to wait time CaPS offices inside CaPS offices provides est. wait time notices that therapist appointment book alerts therapist of is available and is updated arrival alerts patientINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 46
  47. 47. to close...INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 47
  48. 48. good timingThe Vice Provost for Education and the Deanof Student Affairs recently posted an RFP for$15,000 in seed money for projects relatingto stress and personal wellness that wouldenhance campus cultureINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 48
  49. 49. thank youINTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE 49

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