Conflicts

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Conflicts

  1. 1. CONFLICTSCONFLICTS Conflict is defined as a process that beginsConflict is defined as a process that begins with when one party perceives that anotherwith when one party perceives that another party has negatively affected or is about toparty has negatively affected or is about to negatively affect something that the first partynegatively affect something that the first party cares aboutcares about
  2. 2. Conflict arises fromConflict arises from disagreements over the goals todisagreements over the goals to attain or the methods used toattain or the methods used to accomplish the goalsaccomplish the goals
  3. 3. VIEWS ABOUT CONFLICTSVIEWS ABOUT CONFLICTS TRADITIONAL VIEW – The belief that all conflictTRADITIONAL VIEW – The belief that all conflict is harmful and must be avoided (1930’s &is harmful and must be avoided (1930’s & 40’s)40’s) HUMAN RELATIONS VIEW – The belief thatHUMAN RELATIONS VIEW – The belief that conflict is a natural and inevitable outcome inconflict is a natural and inevitable outcome in any group. ( dominated from late 1940 to midany group. ( dominated from late 1940 to mid 1970 )1970 ) INTERACTIONIST VIEW – The belief thatINTERACTIONIST VIEW – The belief that conflict is not only a positive force in a group butconflict is not only a positive force in a group but that it is absolutely necessary for a group tothat it is absolutely necessary for a group to perform effectivelyperform effectively
  4. 4. LEVELS OF CONFLICTLEVELS OF CONFLICT INTRA PERSONAL CONFLICTINTRA PERSONAL CONFLICT INTER PERSONAL CONFLICTINTER PERSONAL CONFLICT INTER GROUP CONFLICTINTER GROUP CONFLICT
  5. 5. INTRA PERSONAL CONFLICTINTRA PERSONAL CONFLICT ROLE CONFLICTROLE CONFLICT GOAL CONFLICTGOAL CONFLICT ROLE AMBIGUITY CONFLICTROLE AMBIGUITY CONFLICT CONFLICT DUE TO FRUSTRATIONCONFLICT DUE TO FRUSTRATION
  6. 6. SOURCES OF INTERPERSONALSOURCES OF INTERPERSONAL CONFLICTSCONFLICTS PERSONAL DIFFERENCESPERSONAL DIFFERENCES THREATS TO STATUSTHREATS TO STATUS CONTRASTING PERCEPTIONSCONTRASTING PERCEPTIONS INFORMATION DEFICIENCYINFORMATION DEFICIENCY ROLE INCOMPATIBILITYROLE INCOMPATIBILITY ENVIRONMENTAL STRESSENVIRONMENTAL STRESS
  7. 7. ANALYSING INTERPERSONALANALYSING INTERPERSONAL CONFLICTS – Johari windowCONFLICTS – Johari window Knows about himself &Knows about himself & others know himothers know him OPEN SELFOPEN SELF Knows about himself butKnows about himself but not by othersnot by others HIDDEN SELFHIDDEN SELF Doesn’t know himselfDoesn’t know himself but others know himbut others know him BLIND SELFBLIND SELF Doesn’t know himself &Doesn’t know himself & others don’t know himothers don’t know him UNDISCLOSED SELFUNDISCLOSED SELF
  8. 8. INTER GROUP CONFLICTS –INTER GROUP CONFLICTS – MAJOR CAUSESMAJOR CAUSES COMPETION FOR RESOURCESCOMPETION FOR RESOURCES TASK INTER DEPENDENCETASK INTER DEPENDENCE JURISDICTIONAL AMBIGUITYJURISDICTIONAL AMBIGUITY STATUS STRUGGLESSTATUS STRUGGLES
  9. 9. ORGANISATIONAL CONFLICTSORGANISATIONAL CONFLICTS Hierarchical conflictHierarchical conflict Functional conflictFunctional conflict Line- Staff conflictLine- Staff conflict Formal – Informal conflictFormal – Informal conflict
  10. 10. CONFLICTS RESOLVINGCONFLICTS RESOLVING STRATEGIESSTRATEGIES AVOIDING – Physical or mentalAVOIDING – Physical or mental withdrawalwithdrawal DEFUSING – Decreasing the intensityDEFUSING – Decreasing the intensity SMOOTHING – Accommodating the otherSMOOTHING – Accommodating the other party interestsparty interests FORCING – Using power tacticsFORCING – Using power tactics CONFRONTING – Facing the conflictCONFRONTING – Facing the conflict directlydirectly
  11. 11. CONFLICTS OUTCOMECONFLICTS OUTCOME WIN- LOSEWIN- LOSE WIN- WINWIN- WIN LOSE-LOSELOSE-LOSE LOSE-WINLOSE-WIN
  12. 12. TRANSACTIONAL ANALYSIS –TRANSACTIONAL ANALYSIS – By Eric BerneBy Eric Berne PARENT EGO – protective , controlling,PARENT EGO – protective , controlling, nurturing, critical or instructivenurturing, critical or instructive ADULT EGO – rational, calculating,ADULT EGO – rational, calculating, factual and unemotionalfactual and unemotional CHILD EGO – spontaneous, dependentCHILD EGO – spontaneous, dependent and rebelliousand rebellious
  13. 13. TYPES OF TRANSACTIONSTYPES OF TRANSACTIONS Complimentary TransactionsComplimentary Transactions Non- complimentary Transactions orNon- complimentary Transactions or Crossed TransactionsCrossed Transactions
  14. 14. BENEFITS OF TABENEFITS OF TA TA and LeadershipTA and Leadership Training in TA gives fresh insights into theTraining in TA gives fresh insights into the own personalitiesown personalities Help in understanding others as theyHelp in understanding others as they respondrespond Improved inter personal communicationsImproved inter personal communications
  15. 15. THANK YOUTHANK YOU ALL THE BESTALL THE BEST

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