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30.03.2015 Brief Introduction of Intermed Hospital, Bolormaa Tumendemberel

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30 march2015__Bolormaa Tumendemberel, President, United Family Intermed Hospital

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30.03.2015 Brief Introduction of Intermed Hospital, Bolormaa Tumendemberel

  1. 1. 2015.03.25 Introduction
  2. 2. 23/31/2015 Content  Hospital project brief Hospital infrastructure Hospital professional team Hospital operations  Hospital services
  3. 3. 3/31/2015 • Market study (School of Economics, National University) • Project development • Bankable Feasibility study (Solve Consulting, Austria) • Investment 2005 - 2010 2013 - 2014 Phase I Project planning Phase II Project implementation • Project team • Project implementation • Construction /July 2011 • Equipment • IT • Drugs & medical consumables • Policy & guidelines • HR & training Phase III Hospital opening 2011 - 2012 • Training at KUMC/Feb- Aug • Clinical staffing /June • Non-clinical staffing /July • Equipment /Aug-Oct • Training /Sep-Nov • Moving to building/Sep • Rehearsal /Oct • Grand opening /May 2014/ Project timeline
  4. 4. 3/31/2015 4 Hospital project goal  To establish a modern hospital of international standards by introducing advanced diagnostic and treatment technologies  To provide access to high quality, reliable hospital services in the country  To reduce health seeking abroad Project started: 2005 Operation started: 2014 Investors 100% local:  МCS Group  Shunkhlai Group  Energy Resources LLC
  5. 5.  Infection prevention structures ( Positive, negative pressure air cooling & heating systems, hygienic water pipes, antimicrobial coated tiers and coatings )  Medical Gas Management system  Environmentally friendly infrastructure: Air outflows are filtered and partially reused for efficiency  Advanced Building Management system 24/7 monitoring Hospital infrastructure First modern hospital facility of European standards in the country
  6. 6. 3/31/2015 Intermed Hospital project introduction 6 Hospital infrastructure First modern hospital facility of European standards in the country
  7. 7. - Electronic medical records - Patient information confidentiality - Second opinion (imaging radiology, pathology tests) - Teleconferencing & consultations The first digital hospital in the country with integrated Hospital Information System (HIS)
  8. 8. 3/31/2015 Intermed Hospital project introduction 8 • Nurse call system – Тусламж дуудах систем • Fire detection system – Галын дохиоллын систем • Access control system – Нэвтрэлтийг хязгаарлах систем • Video surveillance system – Камерын хяналтын систем • Public address system – Зарлан мэдээлэх систем Hospital infrastructure Patients and health staff safety
  9. 9. 3/31/2015 Intermed Hospital project introduction 9 Hospital infrastructure Advanced medical technology  Imaging radiology: CT (128-slice), MRI(1.5T), BDM, mammography  Full range laboratory  Endoscopic systems  Surgical systems (Karl Storz, German)
  10. 10. 3/31/2015 10 Hospital clinical services Intermed hospital is a tertiary provider to provide acute inpatient care along with outpatient services, day care and health screening services. Main clinical services: 1. Outpatient department (15 specialties) & day care 2. Inpatient department - Internal medicine - Surgery - Obstetric & gynecology - Pediatrics. 3. Health screening 4. Intensive care 5. Emergency services/ambulance & medical evacuation  Capacity: 91 beds, 4 operating theaters  Employees: 260.
  11. 11. 3/31/2015 Intermed Hospital project introduction 11 Professional team Dedicated medical staff:  Inspired local team of leading professionals (majority educated overseas) 52 Doctors (some trained/practiced overseas and progressive local doctors, foreign doctors from UFH) 120 nurses 22 technicians
  12. 12. 3/31/2015 Intermed Hospital project introduction 12 Continuous medical education  Training at KUMC, local & international professional Conferences  Online education (IHI, NICE, CDC, etc.,)  Access to international medical library  Professional journal review meeting/weekly
  13. 13. Intermed Hospital project introduction Striving for clinical excellence Evidence-based practice & Patient Safety  Evidence-Based Practice with benchmarking –guidelines and pathways  Implementing a Joint Commission International standards (JCI)  World Health Organization Universal Patient safety and Infection Control Standards  Asian Quality Assurance for Laboratories
  14. 14. Hospital management team Joint management with United Family Healthcare: - International professionals: CEO, CMO, CNO and 3 clinicians from UFH assisting establishment of the best clinical practice/evidence based - Inspired local team of leading professionals (majority educated overseas)
  15. 15. Quality drugs & medical consumables • Drugs: 40 % imported drugs • Medical consumables: 100% imported
  16. 16. Utilization data as of December 2014 • Total 29 703 outpatient consultations • Total 955 inpatients • Total 140 surgeries • Total 6000 health checkups/screening • Total 230 deliveries • 16900 imaging radiology, 124000 laboratory tests • Emergency visits 1000 • International second opinion 85 of which 11 cases were referred for services overseas
  17. 17.  Parking  Disabled friendly structures (access, elevator, wheelchair)  Membership  Patient satisfaction surveys  Patient follow-up services  Security surveillance 24/7 3/31/2015 17 Customer services
  18. 18. Customer services to exceed expectations  Parking  Disabled friendly structures (access, toilet, elevator, wheelchair)  Membership (including VIP)  Patient satisfaction surveys  Patient follow-up services  Security surveillance 24/7 3/31/2015 Intermed Hospital project introduction 18
  19. 19.  Health check-ups Individual health screening packages: Basic program Special/ 40+ years old Comprehensive For visa processing Corporate health screening/Tailored programs: Basic program Special/ 40+ years old Comprehensive School program  Membership  Service contracts: UN agencies, US Embassy, corporates  Direct billing : Cigna, Lamp, Mongol Daatgal, Henner, discussions with Aetna & Bupa Hospital services
  20. 20. Partners Анагаахын Шинжлэх Ухааны Үндэсний Их Сургууль
  21. 21. 21 Mission: Intermed Hospital will protect and promote population health through provision of world-class high quality health care services Vision: To become the first JCI accredited premier medical center in the country
  22. 22. Thank you

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