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La vita è altrove

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Talk Agile UX Barcamp - Spring 2013 in Florence

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La vita è altrove

  1. 1. “La vita è altrove” Stefano Bussolon Dario Betti 1
  2. 2. semplicità 2
  3. 3. buon design 3
  4. 4. funzionalità 4
  5. 5. co-locati e connessi 5
  6. 6. motivati 6
  7. 7. auto organizzati 7
  8. 8. flessibili al cambiamento 8
  9. 9. la vita è altrove 9
  10. 10. coinvolgere gli utenti 10
  11. 11. ricerca 11
  12. 12. 12 gerarchia 12
  13. 13. stabile vs mutevole 13
  14. 14. ricerca: le domande 14
  15. 15. gli utenti 15
  16. 16. gli scopi 16
  17. 17. come 17
  18. 18. Personas 18
  19. 19. concettualizzazione 19
  20. 20. dalla vita alle user stories 20
  21. 21. (Hartson, Pyla 2012) 21
  22. 22. (Hartson, Pyla 2012) 21
  23. 23. (Hartson, Pyla 2012) 21
  24. 24. Il modello mentale dell’utente Il modello mentale dell’utente rappresenta la concettualizzazione che ciascun utente si costruisce di come un sistema funzioni (Norman 1990) 22
  25. 25. User research per elicitazione dei concetti 23
  26. 26. Dal modello mentale dell’utente al modello concettuale dell’applicazione modello concettuale come modello mentale “ideale” dell’utente (Johnson, Anderson 2011) 24
  27. 27. service/app usage changes mental model User mental models Service/app conceptual model IMPLICIT EXPLICIT formal or semi- informal ontology multi-channel implementation FORMAL User mental models User's mental models implementation conceptual model (e.g. UML) user research automated reasoning semantic interoperability Designer's mental models conceptual design 25
  28. 28. funzionalità di alto livello, concetti (con relativi attributi e operazioni), relazioni, mappings dei task utente con i concetti dell’applicazione 26
  29. 29. “conceptualize once, use anywhere” 27
  30. 30. Marta: “Vado in questo ufficio, faccio la fila, poi presento l'impegnativa e l'addetta mi dice quando è possible farla. si mi propone una data poi io accetto o rifiuto e me ne propone un'altra mi chiede se preferisco la mattina o il pomeriggio Dopo aver preso accordi sulla data mi chiede di pagare. Ovviamente mi chiede la tessera sanitaria per la registrazione”. Stefano Bussolon: “a questo punto che succede?” Marta: “e poi lei registra tutto con la mia tessera. Stampa una conferma scritta dal computer e poi me la presenta, mi dice quanto costa e io pago” Stefano Bussolon: “e cosa c'è scritto, sulla stampa?” Marta: “c'e' scritto il tipo di visita, la data, il nome del dottore il costo e mi fa firmare anche la conferma” Stefano Bussolon: “perfetto. Nient'altro?” Marta: “Anche il nome dell'ospedale, l'indirizzo, il mio nome e i miei dati anche. Il mio numero di tessera sanitaria. E basta” 28
  31. 31. 29
  32. 32. Oggetti Attributi Operazioni Relazioni Paziente nome, cognome, tessera sanitaria, email, cellulare, password modifica recapiti, modifica password Un paziente ha n impegnative e n appuntamenti Impegnativa data, priorità, ripetitività, priorità vedi, fissa appuntamento Un’impegnativa è riferita a n prestazioni Prestazione nome, avvertenze - Una prestazione è riferita a n impegnative, disponibilità, appuntamenti, medici Medico specialista nome - Riferito a pià prestazioni, disponibilità agenda, appuntamenti 30
  33. 33. Oggetti Attributi Operazioni Relazioni Sede/Luogo indirizzo, edificio, piano localizza su Google Struttura/Unità organizzativa nome, email, numero di telefono invia email è riferita a più sedi e a più disponibilità agenda Disponibilità d’agenda data, ora, costo, note prenota è incrocio di luogo, medico, prestazione Appuntamento data, ora, costo disdici è riferito a luogo, medico, prestazione 31
  34. 34. Figure 8.1 shows the activities that make up the development process. It is drawn as a cycle, because                 Figure 8.1: Conceptual design’s place in a user/task-centered design process. release leads to the application in use, with support supporting, which leads to better understand of(Johnson, Anderson 2011) 32
  35. 35. 118 igure 3. To allow the User Experience Team to iterate on designs, we usability tested prototypes at least one cycle ahead of evelopers, and then passed on the validated designs to be implemented. We would also conduct contextual inquiry for workflows at ast two cycles ahead, and usability test the implemented working version to check for design drift. sability investigation activities in Cycle Zero exploratory designs for market validation. Based on (Sy, 2007) 33
  36. 36. Disponibilità mese di 30 329 1 23128 2421 23 25 272622 201814 17 191615 129 1187 10 13 S 6 F 5 T 4 W 3 T 21 M 30 S Appuntamenti per prestazioni specialistiche ArchivioAttiviDa prenotare di data emessa daPrescrizione ricetta 95.02 Oculistica lTable cell 12/02/2013 87.44.1 RX TORACE Rossi Mario Rossi Mario Prenota Stampa ricetta Stampa ricettaPrenota Inserisci ricetta bianca e prenota Title of window 2 Rivedi e conferma1 Consulta disponibilità cerca per prima disponibilità Disponibilità di appuntamenti prestazione "Visita Oculistica" (codice 95.02) cerca per luogo cerca per costo cerca per specialista ! ! dall'11 al 15 marzo 2013 8.30-8.50 10.00-10.20 9.00-9.20 10.50-11.10 Lunedì 11 marzo 2013, ore 10:50 Luogo: Costo: Note: Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Centro direzionale Big Center, Trento sud, Torre B, I° piano € 30,00 in regime SSN Seleziona Chiudi O.U. Oculistica Ospedale Trento, direttore prof. Mario RossiStruttura: 9.00-9.20 9.00-9.20 9.00-9.20 10.00-10.20 08.00-08.20 34
  37. 37. Disponibilità mese di 30 329 1 23128 2421 23 25 272622 201814 17 191615 129 1187 10 13 S 6 F 5 T 4 W 3 T 21 M 30 S Appuntamenti per prestazioni specialistiche ArchivioAttiviDa prenotare di data emessa daPrescrizione ricetta 95.02 Oculistica lTable cell 12/02/2013 87.44.1 RX TORACE Rossi Mario Rossi Mario Prenota Stampa ricetta Stampa ricettaPrenota Inserisci ricetta bianca e prenota Title of window 2 Rivedi e conferma1 Consulta disponibilità cerca per prima disponibilità Disponibilità di appuntamenti prestazione "Visita Oculistica" (codice 95.02): cerca per luogo cerca per costo € 110 € 100 € 90 € 80 cerca per specialista € 60,00 in regime Libera Professione Data e ora: Luogo: Note: Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics. lunedì 22 marzo 2013, ore 15:00 Centro direzionale Big Center, Trento sud Seleziona Chiudi O.U. Oculistica Ospedale di Trento, direttore prof. Mario RossiStruttura: dott. Baldi Diego, specialista in Oculistica della corneaSpecialista: € 70 € 120 35
  38. 38. Disponibilità mese di 30 329 1 23128 2421 23 25 272622 201814 17 191615 129 1187 10 13 S 6 F 5 T 4 W 3 T 21 M 30 S Appuntamenti per prestazioni specialistiche ArchivioAttiviDa prenotare di data emessa daPrescrizione ricetta 95.02 Oculistica lTable cell 12/02/2013 87.44.1 RX TORACE Rossi Mario Rossi Mario Prenota Stampa ricetta Stampa ricettaPrenota Inserisci ricetta bianca e prenota Title of window 2 Rivedi e conferma1 Consulta disponibilità cerca per prima disponibilità Disponibilità di appuntamenti prestazione "Visita Oculistica" (codice 95.02): cerca per luogo cerca per costo cerca per specialista F-J U-ZF-J K-OA-G O-TH-N Table cellDinoi Table cellGiuseppe Dardi Table cell Table cellFrancesco Cazzaniga Claudio Table cellTable cell Table cellMassimoCasetti Table cell Table cellAntonioCarloni Table cell Table cellBusato Domenico Table cell Jole Table cell Table cellBoniatti Cognome Mauro Marco Specialità Table cell UO Oculistica I S.Chiara UO Oculistica I S.ChiaraCornea Camera anteriore Diego Cornea Agostini Oculistica cristallino UO Oculistica II S.Chiara Barbieri Artoni Alessandro Claudia Nome Baldi Table cell Unità operativa UO Oculistica I S.MariaAzzaro Dott. Baldi Diego, Specialista in Topologia Corneale Note: Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Data: Costo: € 80,00 in regime Libera Professione O.U. Oculistica, direttore prof. Mario Rossi Seleziona Chiudi dall'11 al 15 marzo Ora: 10.00 mercoledì 13 marzo Centro direzionale Big Center, Trento sud, Torre B, I° piano Bal Luogo: 36
  39. 39. stefano@bussolon.it @sweetdreamerit linkedin.com/in/bussolon https://www.facebook.com/groups/84071075693/ dario.betti@gpi.it @dariobetti linkedin.com/in/dariobetti 37

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