Lasa European NFP Technology Conference 2010 - Voice over IP presentation
Cloud Telephony- VOIP in Practice Tim Watkins-Idle Lasa Senior Administrator
Tim is Senior Administrator a Lasa, where he managed a major upgrade of the phone system five years ago, and is curently deep into planning a new VOIP telephone system for the organisation
Voice over Internet Protocol There's a lot more jargon there, though: POTS ADSL ISDN PSTN POE PBX IVRS
New Phone Systems are complicated and expensive - Deal with it That's the same with standard ones and VOIP. Both have their jargon, and there isn't really a shortcut- you have to struggle to know what it means in order to engage QoS PoE
If it aint broke, why are we fixing it? Better functionality Save Costs Are you sure it will stay not broke?
Why VOIP Cheaper- especially for multi-site operations Can do useful things, like seamless transferring of calls
Issues It's expensive New router (QOS enabled) Upgrade broadband connection New handsets (£100 a pop) It will work differently (e.g. you have to dial the area code for ALL numbers) and this will upset your more conservatively minded colleagues Call costs aren't very different Line rental isn't always much cheaper Can you integrate with Outlook- or whatever other software you're using. Your colleagues are unlikely to be able to articulate what would be most helpful.
No-one knows how much bandwidth you'll need Providers recommend things, but you'll only find out how much you need when you do it.
You need a lot of new kit QoS Router PoE switch- but check CTX
There are two kinds of people- those with iphones and people who will scream if they hear another word about another useless app What's this got to do with VOIP? Some providers have very nice VOIP apps for smartphones, and that helps
Resilience is expensive- how much do you need? VOIP breaks is you have a power cut- but so does a normal Phone system VOIP breaks is your internet connection breaks, but so does your internet connection, and for a lot of us that's even more serious There are very expensive things you can do- line bonding, when you can glue two or more lines- any lines, be they ADSL, cable, 3G or whatever- to the internet is a solution, but costs hundreds of pounds a year. You can always call out on your mobile
VOIP won't take all you landline capability Do you have a Fax BT Redcare
Which one is greener? Probably VOIP, because things run on managed servers. It is a bigger deal for us because our current system uses a PC to run the voicemail, and is using a lot of electricity- £240 a year, in fact.