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ROGER STONE187 Main Street, Blackwell, Oklahoma email@example.com, (325) 444-7272OBJECTIVEObtaining a challenging position in customer service where extensive knowledge in customerservice will be tested.SKILLSA customer service professional having 10 years of experience in call center sales operations.● Having 10 years of experience in providing customer support in a challenging call centerenvironment for various types of industries.● Untiring dedication to the customer service job roles which helped in building productiverelationships, resolving any complex sales and production issues and finally winning customerloyalty.● Superior partnership building skills helping employers in sales efforts.● Attentive listener with required creativity to solve problems.● Effective diplomacy skills.PROFESSIONAL EXPERIENCECorix Utilities – Oklahama City, Oklahoma(2010- Present)Customer Service Team LeadHandle complaints, billing questions, customer enquiries and payment/service requests. Help pacify theangry callers, rebuild their trust factor, look for resources to resolve the problem and advice best options.Interact with internal partners, , new businesses, consumer affairs divisions and operations.Achievements● Managed to provide high volume work outputs in a deadline-driven environment.● Resolved more than 500 enquiries any week and met all the criterions in the field of work i.e.speed, volume and accuracy.● Performed the role of mentor/trainer for the new representatives and helped them get overchallenging calls.● Helped the company gain highest customer service ratings in all the departments such aslistening skills, politeness, problem resolution and communication skills.● Earned applauses for enthusiasm, tenacity, initiative, persuasiveness and focus on customers.● Partook in voluntary customer service training to acquire new skills.CP Masters Inc - Guthrie, Oklahoma(2007-2010)
Customer Service RepresentativeInvestigated into and resolved all the customer enquiries within quick time. Processed all email enquiriesand took necessary actions in regards to name, address changes, letter requests, etc. Resolved thecustomer problems escalated from the store level.Achievements● Was a consistent performer and earned 95 points out of 100 in the scorecard system.● Assimilated the lessons from the training and then helped coach new customer representatives.● Earned appreciation for strong relationship capacity with major clients.State Farm – Oklahoma City, Oklahoma(2003-2007)Customer Service AgentHandled all the incoming calls of the policy holders, responded to their enquiries, resolved problems andcorrected any policy errors. Provided quotes and oversaw online policy changes for home and autoliability. Proficient in used consultative selling techniques to help telesales personnel.Achievements● Recognized as #1 sales representative out of a team of 26 in the fall of 2005.● Developed a training program which minimized the training time from seven weeks to five weeks.● Improved the sales figures with sales tracking and lead generation techniques.EDUCATIONCustomer Service Training (2001) from Oklahoma State University.DATE: _____________________________________SIGNATURE OF ROGER STONE