Responding to Usability Issues - ui and me

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  • Responding to Usability Issues - ui and me

    1. 1. Responding to Usability Issues Mary Chant, Certified Usability Analyst http:// www.uiandme.com
    2. 2. Process <ul><li>Issue How to add user centered design (UCD) to the development process? </li></ul><ul><li>Response </li></ul><ul><ul><li>Evangelize/Advocate </li></ul></ul><ul><ul><li>Visualize </li></ul></ul><ul><ul><li>Create a Road Map </li></ul></ul>
    3. 3. Presentation <ul><li>Issue How to inform stakeholders about research and best practices? </li></ul><ul><li>Response </li></ul><ul><ul><li>Create a presentation </li></ul></ul><ul><ul><li>Build an intranet site </li></ul></ul>
    4. 4. Research <ul><li>Issue How to define users/user roles? </li></ul><ul><li>Response </li></ul><ul><ul><li>Gather data/ask questions </li></ul></ul><ul><ul><ul><li>Surveys </li></ul></ul></ul><ul><ul><ul><li>Interviews </li></ul></ul></ul><ul><ul><ul><li>Observations </li></ul></ul></ul><ul><ul><ul><li>Knowledge Base </li></ul></ul></ul><ul><ul><ul><li>Personas </li></ul></ul></ul><ul><li>Issue How to justify a user </li></ul><ul><ul><li>interface design project? </li></ul></ul><ul><li>Response </li></ul><ul><ul><li>Write a Business Case </li></ul></ul><ul><li>Issue How to document user interface requirements? </li></ul><ul><li>Response </li></ul><ul><ul><li>Validate requirements with product management, business analysts, and end users </li></ul></ul><ul><ul><li>Write a Definition/UI Requirements Doc </li></ul></ul>
    5. 5. Workflow <ul><li>Issue How to identify and communicate the workflow for a complex and/or high risk task? </li></ul><ul><li>Response </li></ul><ul><ul><li>Create an activity diagram Communicating Worklfow </li></ul></ul><ul><ul><li>Validate scenario(s) </li></ul></ul><ul><ul><li>Write a use case </li></ul></ul>
    6. 6. Design <ul><li>Issue How to design a consistent interface? </li></ul><ul><li>Response </li></ul><ul><ul><li>Adhere to UI Standards </li></ul></ul><ul><ul><li>Use and reuse UI patterns when possible </li></ul></ul><ul><li>Issue How to design an efficient interface for a critical recurring activity? </li></ul><ul><li>Response </li></ul><ul><ul><li>Review current design (if applicable) </li></ul></ul><ul><ul><li>Research Best Practices </li></ul></ul><ul><ul><li>Create a prototype </li></ul></ul><ul><ul><li>Test </li></ul></ul><ul><ul><li>Refine prototype </li></ul></ul><ul><ul><li>Test again </li></ul></ul><ul><ul><li>Submit for approval </li></ul></ul><ul><ul><li>Deliver prototype and functional spec </li></ul></ul>
    7. 7. Testing <ul><li>Issue How to explore the usability of existing interfaces and new designs? </li></ul><ul><li>Response </li></ul><ul><ul><li>Identify high-risk features </li></ul></ul><ul><ul><li>Create test plan </li></ul></ul><ul><ul><li>Create test script </li></ul></ul><ul><ul><li>Perform testing </li></ul></ul><ul><ul><li>Report results </li></ul></ul><ul><ul><li>Make recommendations </li></ul></ul>
    8. 8. Review <ul><li>Issue How to offer helpful, high-level advice on short notice? </li></ul><ul><li>Response </li></ul><ul><ul><li>Outline Issues/Questions/Suggestions </li></ul></ul><ul><ul><li>Submit UI Review </li></ul></ul>
    9. 9. <ul><li>Mary Chant , Certified Usability Analyst </li></ul><ul><li>website: http://www.uiandme.com </li></ul><ul><li>email: [email_address] </li></ul><ul><li>http://twitter.com/uiandme </li></ul><ul><li>Delicious </li></ul>Contact

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