Esna Cloudlink for Cisco + Google Apps

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Integrate Cisco Collaboration Solutions with Cloud Applications [Video: https://www.youtube.com/watch?v=CyxZ0erZK80]

Experience faster, more efficient and effective collaboration by leveraging Esna Cloudlink for Cisco application server to integrate Cisco Collaboration solutions with cloud business applications.

With Esna Cloudlink for Cisco your company can easily access unified communications and collaboration tools like presence, instant messaging (IM), voice and video communication, click-to-call, call management, geo-location services and unified messaging right from apps like Google Apps and Salesforce.

Esna Cloudlink for Cisco leverages standards-based SIP, Cisco APIs and Cisco Jabber to connect these cloud applications with Cisco Unity Connection, Cisco Unified Communications Manager and Cisco WebEx.

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Esna Cloudlink for Cisco + Google Apps

  1. 1. Esna Cloudlink for Cisco Communicate and collaborate inside the applications you use everyday.
  2. 2. Esna Embeds Collaboration Anywhere Esna embeds real-time communication tools inside the business processes and applications people use everyday.
  3. 3. “Users want their communications to be built right into the applications they are using.” People Want to Communicate in the Apps they Use Marty Parker No Jitter September 2013 “It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and integrated.” Bern Elliot Gartner CIO August 2013
  4. 4. 10,000+ Customers Rely on Esna Everyday MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION RETAIL / HOSPITALITY
  5. 5. Cisco Collaboration Tools Inside of Google Apps *Available as a separate add-on. Esna iLink for WebEx Apps + Browser Esna Cisco Esna iLink for Cisco Jabber Unified Messaging Platform Esna Cloudlink for Cisco TelePresence*
  6. 6. Google Apps Esna integrates Cisco messaging and Jabber collaboration tools across Google Apps, so you can stay where you’re already working and communicate in real time.
  7. 7. Real-Time Presence Across Google Drive Recognizes the authors of any document and shows their presence, which can be manually or automatically set based on their Google Calendar events or phone/Hangout status.
  8. 8. Contextual Collaboration in Google Drive Start a group chat, Google Hangout or Cisco WebEx inside any Google Document.
  9. 9. Transcribed Voice Messages inside of Gmail Receive transcribed voicemails in your Gmail inbox - contact is resolved and additional collaboration actions are presented.
  10. 10. Actionable Voice Messages Image represents an early concept. Access voice messages online via web links, with additional collaboration actions.
  11. 11. Send + Receive Fax Messages Send + receive fax messages from within Gmail - contact is resolved and additional collaboration options are presented.
  12. 12. Collaboration Actions from the Google Contact Card Jabber presence and availability can be found within the contact card, as well as the ability to open a set of collaboration actions.
  13. 13. Esna iLink for Cisco Jabber Access Cisco Jabber features like voice, video, instant messaging and presence across your Chrome browser.
  14. 14. See the Presence of Everyone in Your Organization Ability to organize coworkers into customizable groups and easily see their real-time presence + availability.
  15. 15. Manage Your Own Presence + Devices Apply custom presence labels to match your availability and (if applicable) decide which of your devices is used to handle calls.
  16. 16. Presence Pulled from Google Calendar + Hangouts Enable Google Calendar and Hangouts integration, which automatically adjusts your presence while you’re in a meeting or in a Hangout.
  17. 17. Initiate Group or 1:1 Chats Invite teammates to a group chat or individually message others - conversations stay persistent as you move across tabs in Chrome.
  18. 18. Integrated Dialer + Call Control Features Dial extensions or phone numbers by entering the names of your contacts or their numbers, then handle calls with a full range of call control features.
  19. 19. Expanded Search Capabilities Searching for people automatically aggregates your iLink for Cisco Jabber and Gmail contacts - simply click to bring up a range of collaboration actions.
  20. 20. Jabber Voice + Video Calls Across Your Browser Start Jabber voice calls from across your browser, with the ability to escalate to video.
  21. 21. OAuth 2.0 Authentication Support Support for OAuth 2.0 enables users to sign in with a range of 3rd party credentials - an Esna, web- based authentication solution is available for when security profiles or other considerations make other login options impossible.
  22. 22. Access to Cisco from Any Web Page or Web App Extend Cisco collaboration to any web app or page in Chrome via the ‘slider’ with actions like click-to-call, Jabber voice + video, presence and IM - even Google Hangouts.
  23. 23. Esna iLink for WebEx Start + schedule WebEx meetings across Google Apps and your Chrome browser.
  24. 24. Start a WebEx from a Contact Card/People Widget
  25. 25. Schedule WebEx Meetings from Google Calendar Instantly schedule and start WebEx meetings from Google Calendar - meeting info is added to the description of the event/invite.
  26. 26. Easily Create + Modify WebEx Meeting Templates Define a standard meeting template and create a set of your own from a list of customizable options.
  27. 27. Escalate to a WebEx from a Google Hangout Move meeting attendees from a Hangout to a WebEx - the meeting link is placed in the Hangout chat.
  28. 28. Instant WebEx Meetings Across Chrome Ability to start and schedule WebEx meetings via the Chrome browser extension.
  29. 29. Additional Integrations
  30. 30. Salesforce Embedded collaboration tools inside of Salesforce including Jabber real- time communications, presence, Hangouts, screen pops and the ability to track/run reports on calls.
  31. 31. Esna iLink for Cisco Jabber Embedded Plug-in Access to presence, IM, Jabber voice + video calls, click-to-call, group chat and meetings tools such as Google Hangouts.
  32. 32. Caller ID is Matched to an Existing Salesforce Record When you receive a call, the number is matched to a record in Salesforce and is displayed.
  33. 33. Enhanced Call Logging with Contact Creation + Notes Ability to add a caller as a lead or contact when you receive a call, as well as take notes, which are saved to the call record.
  34. 34. Start an Instant WebEx Meeting with Contacts Instantly start a WebEx meeting with any contact, lead or user in Salesforce.
  35. 35. Track WebEx Meetings in Salesforce Automatically log WebEx meetings as activities with meeting info/links automatically inserted into the record.
  36. 36. Schedule WebEx Meetings from Salesforce Calendar Schedule WebEx meetings right from Salesforce Calendar.
  37. 37. Automatically Logged Calls + WebEx Meetings Automatically log WebEx meetings and calls as activities, which can be referenced in reports.
  38. 38. Esna Cloudlink for Cisco TelePresence Book TelePresence resources from within your Google Calendar with the ability to check availability, edit the event and even book WebEx-enabled resources, just as you would with a regular meeting space.
  39. 39. Clicking HERE will take you to a specific presentation that outlines Esna Cloudlink for Cisco TelePresence.
  40. 40. Esna Developer APIs Esna Collaboration Tags allow you to embed real-time communication + collaboration tools inside any cloud app, intranet or custom web page.
  41. 41. Enhance Cloud Applications with Collaboration Tags Actions include presence, voice and video calls, contact cards, and live meeting escalation. 1 Inject dynamic, real-time communication content and actions into any web page or application. 2 TURN THIS Presence Contact Cards with Actions INTO THIS
  42. 42. Architecture
  43. 43. Esna Cloudlink for Cisco Architecture Cloud Apps User Cisco Enterprise or Hosted Jabber SDK WebEx XML Google (Calendar/ Contact) API Voice/Video CAXL (IM/P) Cisco Unified Comm. Manager Cloudlink Messaging Server (Optional) Cisco Unity Connection CU(M/N/P)I TAPI (Optional) Google Calendar API, Contact API + Google API Salesforce Open CTI Esna Client Web Services Cisco IM & Presence Services iLink for WebEx iLink for Cisco Jabber
  44. 44. youtube.esna.comfacebook.esna.comtwitter.esna.complus.esna.com Thank You. Visit cisco.esna.com for more info.

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