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The future of work: What does this mean for a CIO?

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The future of work: What does this mean for a CIO?

  1. 1. The future of work – CIO implications<br />Andy Wood <br />Head of Communications & Collaboration<br />andy.wood@kcom.com 07778335635<br />
  2. 2. Overview<br />Mega trends<br />Future of work<br />CIO agenda <br />IT consumerisation<br />CIO implications<br />Conclusion<br />
  3. 3. Mega trend - Globalisation<br />Drivers<br />Improvement of international trade<br />Technological progress<br />Increasing influence of multi national companies<br />Power of WTO, IMF, WB<br />Greater mobility of human resources across countries<br />Greater outsourcing of business processes to other countries<br />Civil Society<br />Volatility & uncertainty<br />Low cost competition<br />Internet – connected economy <br />
  4. 4. Mega trend - Economic GDP % change on prior year 2009<br />
  5. 5. Mega trend - EconomicGDP % change on prior year 2010<br />
  6. 6. Mega trend - Economic GDP % change on prior year 2011<br />
  7. 7. BRIC economies<br />In US dollar terms, China could overtake Germany in the next four years, Japan by 2015 and the US by 2039. <br />India’s economy could be larger than all but the US and China in 30 years.<br />Russia would overtake Germany, France, Italy and the UK.<br />Of the current G6 (US, Japan, Germany, France, Italy, UK) only the US and Japan may be among the six largest economies in US dollar terms in 2050.<br />
  8. 8. Mega trend – UK demographics<br />Ageing population<br />Median age<br />1984 = 35 years<br />2009 = 39 years<br />2034 = 42 years * projection<br />Longer life expectancy<br />Men @65 <br />+ 17.6 years / 12.9 years healthy<br />Women @65<br />+ 20.2 years / 14.9 years healthy<br />Lower fertility<br />Fewer births, marriages & deaths<br />Extended retirement ages<br />Large pool of skills & experience<br />Electronically mediated life styles and relationships<br />Blurring of work and home – rising job mobility<br />1 in 20 people in the UK work in IT and Telecoms<br />Generation Y – Millennial’s<br />Future strain on the NHS<br />
  9. 9. Mega trend – Universal connectivity<br />Data deluge / broadband explosion<br />Rising transparency<br />Declining privacy<br />Business analytics<br />Reputation economy<br />Networked risks & failure<br />Information security<br />Location based services & habit trails<br />Smart communities & connected cities<br />2 billion on line, 5 billion devices – 500m on Facebook 25%<br />200m access Facebook via a smart phone<br />World is running out of IP addresses – IP V6<br />14 IP addresses per person<br />16m users in 1995 to 2 billion in 2010 and 5bn devices connected !<br /> (Cisco report August “the evolving internet report”)<br />
  10. 10. Mega trend – IT consumerisation<br />Innovation, faster and more disruptive<br />Mobile the primary device for web surfing<br />IPhone Surpasses Blackberry In World Wide Market Share<br />Average of 50 IPhone apps per user<br />400,000 IPhone apps available on iTunes<br />3 bn hours per week playing games<br />25m users on SKYPE<br />Users on Facebook 500m, Twitter 110m, LinkedIn 70m <br />60 bn instant messages sent a day (40% business)<br />90% of all Internet traffic will be video by 2013<br />You Tube 2bn viewers per day, 24hrs of video is up loaded per minute<br /> Half the user base is under 20 years old/ 1000 years to watch it all<br />2015 125million will not have electricity but will have a mobile phone<br />On planet earth 4 babies born every second / 40 mobiles sold per second<br />Mobile internet ramping faster than desktop internet did<br />Consumer market surpassed the size of the Enterprise market in 2004<br />
  11. 11. Direction of travel ?<br />
  12. 12. The future of work<br />“Throw away your brief case you are not going to the office.”<br />“You can kiss your benefits good bye too.” <br />“Your new boss won’t look much like your old one.”<br /> “There is no longer a ladder and you may never get to retire, but there is a world of opportunity if you figure out a new path.”<br />Time – Magazine - May 2009<br />
  13. 13. People strategy – the journey <br />The Model <br />The Structure<br />VISION<br />TO BE<br />AS IS<br />VISION<br />TO BE<br />AS IS<br />
  14. 14. Vision of work 2020<br />Networked economy<br /><ul><li>Value created by providing relevance
  15. 15. Access to expertise
  16. 16. Dynamic business model innovation
  17. 17. Communities & relationships
  18. 18. Democratization of value creation
  19. 19. Collaboration and team work
  20. 20. Innovation andoperation excellence</li></ul>Information economy<br />Value created by processing data<br />Access to information<br />Static business models<br />Individuals and processes<br />Specific points of value creation<br />Command and control<br />Innovation or operation excellence<br />Work 2015<br /><ul><li>Autonomy
  21. 21. Flexibility
  22. 22. Anywhere
  23. 23. Real time – adhocracy
  24. 24. Network – Cloud centric
  25. 25. BYOT
  26. 26. Communities
  27. 27. Contextual</li></ul>Work 2008<br /><ul><li>Defined Processes
  28. 28. Corporate Control
  29. 29. Office based
  30. 30. Planned – structured
  31. 31. Device centric
  32. 32. Org defines technology
  33. 33. Internal workers
  34. 34. Context free</li></li></ul><li>Information worker of the future - 2020<br />Mobile, distributed , globally available<br />Gender diversity<br />Powerful on line presence<br />Physical & avatar<br />Personal brand / agent<br />Flexible contracts<br />Project / program focussed<br />Outcome incentivised<br />Star rated – crowd recommended<br />Collaborative<br />Contextual awareness<br />With on line passport<br />BYOT - BYOC<br />Time independent<br />Location independent<br />Network independent<br />Device independent<br />Crowd integrated & participative <br />On line communities<br />
  35. 35. HR as a Service<br />Established in 2001<br />US based<br />Cloud platform<br />8 million users<br />Service Portfolio:-<br /><ul><li>360 reviews
  36. 36. Performance management
  37. 37. Recruitment management
  38. 38. Goal management
  39. 39. Learning & development
  40. 40. Workforce analytics</li></ul>Are we ready for this – total transparency ?<br />http://www.successfactors.com<br />
  41. 41. CIO agenda 2011 – Re imagine IT<br />Coming out of recession in to recovery<br />Flat budgets – drive innovation<br />Focus on and enable growth<br />Digitise the organisation<br />Recast aspects of ops to the cloud<br />Address value from the outside<br />Address value from people inside<br />Benefits realisation<br />Raise the strategic relevance of IT<br />Cloud / Virtualisation No.1 & 2<br />Mobile technologies No.3<br />IT will not be the same as 2008<br />
  42. 42. New IT consumption models, apps & devices<br />Apps store<br />Cloud delivered or hybrid model<br />Ad funded?<br />As a service:-<br />Infrastructure<br />Virtual Desktop <br />Security<br />Communications<br />Collaboration<br />Telepresence<br />Contact<br />Composite apps<br />Integration API’s<br />Any device / any network<br />Pay per use / per seat<br />Self service / user rated<br />Community/ vertically enabled<br />Enterprise Social Software – Desktop of the future?<br />Social CRM<br />Collaboration tablets:- Avaya Flare, Cisco CIUS, Rim Playbook, IPAD2<br />Part of the Enterprise Architecture?<br />
  43. 43. What information employees are sharing ?<br />Financial information<br />R & D<br />Contracts<br />M & A information<br />Strategic plans<br />Sales forecast information<br />Customer information<br />Employee information<br />Supplier information<br />Intellectual property<br />You can limit what users can send via email / IM and transfer via USB<br />
  44. 44. Consumerisation - policy is key<br />Architectural approach required<br />Social networking policy<br />Company information usage policy<br />Supported devices?<br />Approved content categories<br />Approved application categories<br />Forbidden applications<br />Service request process - BYOT<br />Service support process - BYOT<br />What company data is allowed on personal devices?<br />Employee:- movers / leavers – data removal policy<br />Back up processes / traceability<br />Security / identity & access management<br />Remote management<br />Thinking needs to change from inside out to outside in!<br />
  45. 45. Opportunities & risks<br />Business value discovery?<br />Benefit - Cost – Risk = Value<br />Innovation v standardisation<br />Increase appetite for risk<br />Blend professional v personal<br />Providing users with choice?<br />Economics?<br />Funding model?<br />Difference maker for talent acquisition!<br />Is this your future customer, supplier or employee?<br />
  46. 46. Conclusion – The CIO Challenge!<br />The future of work in 2020 will be about:-<br />Productivity, Innovation & Value Creation<br />Compete v BRIC economies<br />Empowered organisations will be :-<br />Smart, Hyper-Connected, Federated <br />People, Homes, Cities , Planet<br />Personalised<br />Mobile, Social, Visual, Augmented, Contextual, Virtual & Secure<br />Collaborative<br />Search, Links, Authoring, Tagging, Embedding, Subscription<br />Adaptive<br />Flatter Structures, Career Grids, Transparency, Affiliate labour<br />Open<br />Viral, Crowds, Communities, 1: Many, Many : Many<br />
  47. 47. Thank you<br />Questions & Answers<br />

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