Future of business collaboration


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Future of business collaboration

  1. 1. The Future Of Business Collaboration<br />Richard Jenner<br />Senior Solutions Marketing Manager <br />Avaya <br />#ucexpo<br />#avaya<br />
  2. 2. Unified Communications Helping Usdo More with Less…<br />DO MORE<br />Enhance productivity and customer satisfaction<br />Work anywhere<br />WITH LESS<br />Reliability<br />Limited IT resources<br />Ability to expand and extend<br />Lower OPEX & TCO<br />Complexity<br />Outages<br />
  3. 3. Your Communications JourneyEmpowering the business user<br />3<br />Tomorrow<br />USER-CENTRIC<br />Today<br />ORGANIZATION-CENTRIC<br />Previously<br />NETWORK-CENTRIC<br />Enablers:<br />Web 2.0,<br />Personalization, <br />Social Networks<br />Business Benefit:<br />User Empowerment,<br />User & Business Productivity, <br />Competitive Advantage<br />Enablers:<br />Mobility, Collaboration, Video<br />Business Benefit:<br />Customer Service,<br />Employee Productivity<br />Enablers:<br />Network<br />Business Benefit:<br />Total Cost of Ownership,<br />Operational Efficiencies<br />
  4. 4. Market Trends(What’s going on out there?)<br />The Continued Evolutionof Devices<br />Consumer Led- User Centric <br />The Rise of Social Media in Business<br />Blur Between Consumer & Work Environments<br />4<br />
  5. 5. What Else Has Changed?<br />5<br /><ul><li>We Communicate and
  6. 6. Mix of synchronous and asynchronous at the same time
  7. 7. The rapid rise of the social network in the enterprise
  8. 8. People-centric contacts
  9. 9. contact history
  10. 10. HD Video to the desktop and even the living room
  11. 11. We don’t just talk anymore
  12. 12. Synchronous or asynchronous
  13. 13. Social networks are for kids
  14. 14. The phone book is dead
  15. 15. We have fallen off the call log
  16. 16. Video is difficult, expensive and for the boardroom only</li></ul>Collaborate<br />Contextual<br />
  17. 17. Contextual Collaboration means<br />Knowledge about the other person/people present <br />Knowledge about the documents we may have shared or worked on<br />Knowledge about the websites we have visited<br />Knowledge of the social media interactions we’ve had<br />Meeting, E-mail & calendar history<br />Using the right medium at the right time (and being able to change medium mid conversation)…<br />6<br />Collaboration does not necessarily mean multi-party. Collaboration could be two people<br />
  18. 18. Delivering A UC Experience - That’s Truly Inclusive Of Video<br />Removing the barriers to adoption <br /><ul><li>Easier for the user
  19. 19. Easier for IT
  20. 20. Less Expensive</li></ul>Some Drivers for Convergence of Video into UC Networks<br /><ul><li>Seamless Multi-Media Experience
  21. 21. People operate video endpoints as they do other endpoints
  22. 22. dialing plan, directory, routing - divert to VM
  23. 23. Single management system
  24. 24. Blend multiple communications modes into business apps, e.g. web 2.0 </li></ul>© 2010 Avaya Inc. All rights reserved.<br />
  25. 25. What Business Say is Important About Communication<br />Communications that are built for me and are available anywhere <br />Don’t repeat history - have it at your fingertips<br />Communicate effectively with MY device of choice<br />The Customer<br />Get closer tomy customers<br />Resolve problems faster<br />Increasemy team’s productivity<br />Faster timeto market<br />Line of Business/ Business User<br />Rapid deployment of new features and applications to meet business needs<br />Lower ongoing operating expenses and improved TCO<br />Lower risk upgrades, implementations, and integrations<br />IT<br />8<br />
  26. 26. Changing the way we work by transforming the user experience;<br />delivering the right tools and context to each user<br />Avaya People-Centric Vision<br />From media and task centric …<br />… to people centric<br />© 2010 Avaya Inc. All rights reserved.<br />
  27. 27. The Avaya(TM) Flare Experience<br />
  28. 28. Leverage current infrastructure while building for the future, without compromising uptime<br /><ul><li>A SIP architecture to integrate across platforms
  29. 29. Maintain voice reliability & uptime
  30. 30. Protecting customer investment whilst helping to provide new capabilities</li></ul>SIP-BasedInfrastructure<br />11<br />© 2010 Avaya Inc. All rights reserved.<br />
  31. 31. Deliver the right set of tools by role, through the interface that is right for the user<br /><ul><li>User based profiles
  32. 32. Centralized delivery of capabilities
  33. 33. Robust integrations
  34. 34. Keep current interface?
  35. 35. Avaya Flare™ Experience
  36. 36. Easy to use contextual collaboration</li></ul>SIP-BasedInfrastructure<br />SMS<br />SMS<br />© 2010 Avaya Inc. All rights reserved.<br />
  37. 37. Capitalize on new applications through quick integration to rapidly deliver business value<br /><ul><li>Quickly create and centrally distribute new applications
  38. 38. Communication enable existing applications and processes
  39. 39. Robust SDK
  40. 40. Integrate once and leverage across the multi-vendor environment</li></ul>Sequenced Applications<br />SIP-BasedInfrastructure<br />SMS<br />SMS<br />© 2010 Avaya Inc. All rights reserved.<br />
  41. 41. Delivering on Centers of Customer Value<br />14<br />People-centric experiences<br />Enterprise-wide architecture<br />Open business application integration<br />®<br />SYSTEM MANAGER<br />Centralized management<br />
  42. 42. In Summary<br />Enterprise workers are also consumers<br />Experience is important<br />Avaya Flare(TM) on the ADVD today - Tomorrow?<br />Video should be democratised and released from the boardroom<br />Social Media is an important element of the future UC experience<br />IM alone is not the answer to instant communications<br />A communications strategy should consider all forms of communication (real time, near real time, non real time)<br /><ul><li>A future proofed architecture, should allow an agile approach to changing business and communication needs
  43. 43. Multi-Vendor and encompassing Consumer and Enterprise Applications/Devices</li></ul>15<br />
  44. 44. 16<br />Contact Me<br />Richard Jenner<br />rjenner@avaya.com<br />+44 1483 309082<br />@Avaya_UK<br />
  45. 45. 17<br />