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LibQUAL is a standardised survey instrument developed by the Association of Research Libraries (ARL) that measures user perceptions of library services. Libraries implement LibQUAL periodically to better understand user priorities and to monitor library performance relative to student and faculty expectations.
UBC Library ran LibQUAL in 2007, 2010, 2013, and 2016. While survey questions are broad and results do not prescribe specific actions, the survey helps libraries understand their longitudinal performance in four areas:
Access to collections
As in past years, UBC Library ran LibQUAL separately at the Okanagan and Vancouver locations. At both locations the survey opened Monday, January 18 and ran for 3 weeks, closing Friday February 5. This report is limited to results of the Vancouver survey.