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Designing the Holistic Search Experience
- Designing the search experience by Tyler Tate, TwigKit
- ux search
- Local Government Healthcare Broadcast News media Aerospace Electronics Intelligence
- Photo by David Woo
- Photo by Paul Robertson
- Photo by Mark Hillary Photo by Paul Robertson
- ?! Surely there’s a better way?!
- Document Information Document Query Representation Need Classic information retrieval
- Iterative information seeking
- Lookup
- Learn Lookup
- Investigate Learn Lookup
- Investigate Explore Learn Lookup
- Investigate Learn Lookup
- The Lookup Process
- Recognise the need for information The Lookup Process
- Recognizing a need for information
- Recognizing a need for information Known-item
- Recognizing a need for information Known-item Navigational
- Recognizing a need for information Known-item Exploratory Navigational
- Formulate the query The Lookup Process
- Autocomplete
- Autosuggest
- Instant Results
- Run the query The Lookup Process
- Running the query
- Running the query
- Running the query
- Running the query
- Running the query
- Running the query
- Running the query
- Running the query
- Running the query
- Review the results The Lookup Process
- Use Clear Titles
- Use Hit Highlighting
- Use Hit Highlighting
- Group like results
- Group like results
- ? The Lookup Process
- Investigate Learn Lookup
- The learning process 1 2 3 4 5 6
- uncertainty apprehension The learning process 1 2 3 4 5 6
- Selection optimism The learning process 1 2 3 4 5 6
- Selection Exploration confusion uncertainty doubt The learning process 1 2 3 4 5 6
- Selection Exploration Formulation confidence The learning process 1 2 3 4 5 6
- Selection Exploration Formulation Collection The learning process 1 2 3 4 5 6
- Selection Exploration Formulation Collection The learning process 1 2 3 4 5 6
- Selection Exploration Formulation Collection The learning process 1 2 3 4 5 6
- Explore
- Browse
- Flexible ltering
- Data Visualization
- Data Visualization
- Re- nd
- Highlight visited pages
- Bookmark items
- Recently viewed items
- Recently viewed items
- Organise
- Add tags
- Assign to a group
- Capture relationships
- Compare
- Side-by-side product comparison
- Chart comparison
- Annotate
- Comment on and rate saved properties
- Investigate Learn Lookup
- Monitor
- Saved Searches
- Email alerts
- Email alerts
- Email alerts
- Collaborate
- The like button
- Collaborative bookmarking
- Collaborative bookmarking
- Collaborative bookmarking
- Collaborative bookmarking
- Investigate Learn Lookup
- We must think beyond the individual query and help users accomplish their goals over time, across space, and with the people they trust.
- Companies who help users throughout the entire learning process are more likely to: ✴ Create passionate, devoted users ✴ Bene t from the resulting transaction
- The end goal is to provide value to our users, which in turn brings value to the business.
- ✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006 ✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991 ✴ Ann Blandford and Simon Att eld, Interacting with Information, 2010 ✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989
- ENTERPRISE SEARCH Meetups www.searchmeetups.com ENTERPRISE ENTERPRISE SEARCH SEARCH London Frankfurt
- Thank You! @TylerTate @TwigKit http://twigkit.com/blog/ http://SearchMeetups.com