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“The range of navigational tools and visualisationtechniques are as important to the successfuladoption of an enterprise search solution as thedelivery of pertinent results.”– Enterprise Search and Retrieval 2011/2012, Ovum
“Search usability accounted for an estimated 43percent of the difference in employee productivitybetween the best and worst intranets.”– Designing Usable Intranets by Nielsen Norman Group
Search usability is important. Nielsen NormanGroup calculated that a 10,000-person companywhose intranet had poor usability would waste$15 million per year in lost productivity incomparison with an intranet with good usability.
We must think beyond the individual query andhelp users accomplish their goals over time,across space, and with the people they trust.
✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991✴ Ann Blandford and Simon Att eld, Interacting with Information, 2010✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989