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Designing Search - Presented at Ovum's Enterprise Search Event
“The range of navigational tools and visualisation
techniques are as important to the successful
adoption of an enterprise search solution as the
delivery of pertinent results.”
– Enterprise Search and Retrieval 2011/2012, Ovum
“Search usability accounted for an estimated 43
percent of the difference in employee productivity
between the best and worst intranets.”
– Designing Usable Intranets by Nielsen Norman Group
Search usability is important. Nielsen Norman
Group calculated that a 10,000-person company
whose intranet had poor usability would waste
$15 million per year in lost productivity in
comparison with an intranet with good usability.
We must think beyond the individual query and
help users accomplish their goals over time,
across space, and with the people they trust.
✴ Gary Marchionini, Exploratory Search: From
Finding to Understanding, 2006
✴ Carol C. Kuhlthau, Inside the Search Process:
Information Seeking from the User’s
✴ Ann Blandford and Simon Att eld, Interacting
with Information, 2010
✴ Marcia Bates, The Design of Browsing and
Berrypicking Techniques for the Online Search