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Issue-WIKI 기반의 프로젝트 협업 시스템

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2008 KPMA 논문 발표
http://projectresearch.co.kr/2011/03/02/peter%EA%B0%80-%EC%A0%9C%EC%95%88%ED%95%98%EB%8A%94-enterprise-2-0-%ED%98%91%EC%97%85-%ED%99%98%EA%B2%BD-enterprise-2-0-%EA%B4%80%EB%A0%A8-%EB%85%BC%EB%AC%B8-pt-%EC%A0%95%EB%A6%AC/

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Issue-WIKI 기반의 프로젝트 협업 시스템

  1. 1. ISSUE & WIKI 기반의 프로젝트 협업 시스템 Issue & WIKI based Project Management Collaboration System
  2. 2. Enterprise 2.0ISSUEWIKICollaboration
  3. 3. Enterprise 2.0 정의 MITSloan Management Review, Spring 2006, Vol. 47 No.3 1. Search 2. LinksAndrew McAfeeAssociate Professor, Harvard Business School 3. Authoring 4. Tags 5. Extension 6. Signals
  4. 4. Enterprise 2.0 응용Dion HinchcliffeEditor Enterprise 2.0, ZDNet
  5. 5. ISSUE & WIKI를 주목하라 Source : Forrest Research Inc.
  6. 6. Communication Channel 비교 ISSUE WIKIStake-holder 4명에 대한 Communication Channel 4(4 −1) 2 6 4Stake-holder 100명에 대한 Communication Channel 4,950 100 € 100(100 −1) 2Stake-holder 1,000명에 대한 Communication Channel € 1000(1000 −1) 2 499,500 1,000
  7. 7. Enterprise 2.0IssueWIKICollaboration
  8. 8. Issue 관리 - 개인 Source : 리더쉽웹진 (http://zine.eklc.co.kr), 배동윤, 교육과학기술부 직업교육정책과
  9. 9. IT System Lifecycle IT System Lifecycle IT Project Portfolio Service Portfolio Project Lifecycle Service Lifecycle Measurement and Evaluation Investment Strategy Imprementation Business Selection Strategies Criteria SVC Design Service Requirements Design Business Continual Requirement Service SVC Transition ServiceStrategies Select Initiate Requirements Service Analysis Strategy Transition & Plans Improvement Design * Service Portfolio * Service Catalogue SVC Operation Service Imprement Requirements Operations IT Strategies & Plans Measurement and Evaluation Source : http://tykim.wordpress.com, ITIL V3과 PMBOK 비교
  10. 10. ALM (Application Lifecycle Mgmt) Source : Application Life cycle Management Framework, Oracle
  11. 11. WBS & ISSUE Program Project WBS Work Package TODO ISSUE
  12. 12. 37 Signals 8명미국 4개주, 스위스, 캐나다 http://www.basecamphq.com 2008년 50억 (E)
  13. 13. 기업형 ISSUE 활용 사례 Technology corporations Fortune 500 & large corporate Telecommunications & media - Adobe - BMW - Audible.com - Autodesk - Daimler-Chrysler - BBC - Borland - GE - CNET - Cisco - Honda - Disney - EMC Corporation - KFC - HBO - Hewlett-Packard - Nikon - Hutchison - Novell - NEC - Nokia - Oracle - Panasonic - Verizon - Samsung - Shell - Vodafone - SAP - Sony - Yellowpages.com - Yahoo! - Toyota - TransCanadaUniversities & academia Government Engineering & Aerospace- Carnegie Mellon - US Department of Energy - Air Canada- Cornell University - US Department of Labour - American Airlines- Duke University - US Department of the Interior - Doeing- Harvard University - US Department of Transport - Dolby Laboratories- MIT - US Environmental Protection Agency - Lockheed Martin- New York University - US Navy - Lufthansa- Stanford University - US Supreme Court - Pentagon Technologies- British Columbia
  14. 14. Enterprise 2.0IssueWIKICollaboration
  15. 15. WIKI 정의 컨텐츠 관리 시스템 쉬운 협업 문서 작성 WIKI = 빨리 ( Quickly, Hawaiian) 누구나 생성, 수정이 가능함
  16. 16. WIKI 특징 사용이 쉽다 Web 기반이다. 누구나 수정할 수 있다. 문서버전관리가 된다. 검색이 용이하다. 무료, 오픈소스가 풍성하다. 유연하고, 확장이 용이하다.
  17. 17. WIKI 소개 (3:50’)
  18. 18. WIKI 소개 (30’’)
  19. 19. Blog , WIKI, BBS 인기도 WIKI BBS (Forum) Blog
  20. 20. e-Mail 이젠 안녕~
  21. 21. WIKI, 업무 처리 방식을 개선시키다현재 개선‣ 스팸스팸.. 누구나 다 CC/참조대상이다. ‣ 유저는 필요시 요약만 할 뿐이다.‣ 중요한 정보가 ‘받은편지함’에서 언젠가는 삭제된다. ‣ 비지니스의 지적재산은 모두 WIKI에 저장된다.‣ 자료찾기가 어렵다. ‣ 빠른 정보 접근을 위해 검색/태그를 지원한다.‣ 문제점 극복에 대한 자료는 대부분 누락된다. ‣ 모든 프로세스/예외사항 지식은 WIKI에 저장된다.‣ 프로젝트 상태가 회의와 컨퍼런스콜로 관리된다. ‣ 참여자는 실시간으로 정보를 갱신/수정할 수 있다.‣ 조직적 독립성이 아이디어의 흐름을 저해한다. ‣ 팀의 종,횡적 상호 작성/체크가 가능하게 한다.‣ 협력사와 고객은 협업 대상에서 언제나 열외다. ‣ 협력사/고객이 직접 참여할 수 있는 환경을 제공함 전체 기업의 50%가 WIKI를 도입하게 될 것이다. 2010년까지 조직내에서의 Wikipedia 형태가 주류로 사용될 것이다. 포튠 1000개 기업을 조사해보면, 그들 중 한개의 부서라도 WIKI를 쓰고 있 을 것이다. (Andrew McAfee교수, Harvard Biz. School)
  22. 22. WIKIPEDIA, 기업형 WIKI의 비교 WIKIPEDIA vs 기업형 WIKI 개방 보안 출판 협업 질적 위험 필수 지식 전세계인 팀, 부서 적합 백과사전 KM,협업등 다목적
  23. 23. 기업형 WIKI 활용 사례관리예산처(OMB, Office of Management and Budget) OMB에서 본 연방정부의 DB를 10주만에 13,496건이 작성됐는데, 이는 과거 방식으로는 6개월의 작업 기간이 걸리던 일이었다. 2006년 Intelligence Community에서 정보 공유를 목적으로 Intellipedia를 구축 하였으며, 3,2000명이 250,000개 문서에 대해 하루 5,000여회의 갱신이 이뤄졌다.
  24. 24. 기업형 WIKI 활용 사례 WIKI없는 제작회의 생각할수 없어요
  25. 25. 기업형 WIKI 활용 사례 Technology corporations Fortune 500 & large corporate Telecommunications & media - Adobe - BMW - Alcatel - Autodesk - Daimler-Chrysler - BBC - BEA Systems - KFC - DIRECTV - Borland - Kimberly-Clark - Disney - Cisco - Monster Worldwide - Earthlink - EMC Corporation - Motorola - Expedia - Logitech - Nike - Nokia - Microsoft - Renault - Pixar Animation Studios - Qualcomm - Shell - Vodafone - Siemens - Sony - XM Satellite Radio - Sun Microsystems - Toshiba - Volvo Government Banking & financeUniversities & academia - Amtrak - Citigroup- Cornell University - Department of Agriculture and Food - Dow Jones & Company- Duke University - FBI - Deutsche Bank- Harvard Business School - US Department of Health and Human Services - E*Trade Financial- Johns Hopkins University - US Environmental Protection Agency - HSBC- MIT - Yukon Government - Merrill Lynch- New York University - Nationwide Insurance- Stanford University Non-profit and philanthropic - QBE Insurance- Yale University - National Wildlife Federation - Western Union - UNESCO - ZurichEngineering & aerospace Health & biotechnology- Boeing - Becton, Dickinson and Company- Dolby Laboratories - Cochlear- Lockheed Martin - Imclone Systems - Sanofi Pasteur
  26. 26. 기업형 WIKI 사용 용도 문서 협업 프로젝트 관리 피드백 링크/리소스 조직/HR 달력/일정 교육/훈련 회의 컨텐츠 생성/관리 원격 협업 파일/문서 관리 지식 관리 WEB2.0 도입 저술 워크플로우 1000명대상으로 한 업무용 WIKI 사용자 설문조사 source: PBWIKI
  27. 27. Enterprise 2.0IssueWIKICollaboration
  28. 28. 비효율 개선Office 프로그램을 도입한 기업들은 지속적인 비용증가, 문서 보안 관리 및 외부접근 차단 등과 같은 문제점에 직면기업들은 Office 사용에 매년 1인당 225달러를지출하지만, 디지털 자산 중 80% 이상이개인 하드디스크에 저장되어 효과적 활용이 불가능(Gartner)온라인 환경을 이용하면 다른 협업자와 관련 자료공유가 용이기업 내 협업 시, e-mail을 사용한 자료 공유,의견 교환 비율이 65.1%로 온라인 환경은협업에 매우 중요한 요소(Cap Ventures)
  29. 29. 기업형 ISSUE & WIKI 도입 효과프로젝트, 프로세스 흐름이 25% 개선됩니다.e-Mail의 과부하에 대해 75% 개선됩니다.검색에 관련된 소요 비용이 50% 개선됩니다.e-Mail을 통해 버려졌던 지식이 관리됩니다.- 현재 협업 업무의 90%가 e-Mail을 통해서 이뤄지고 있습니다.- 현재에도 75%의 지적자산이 e-Mail을 통해 주고 받고 있습니다. 사회관계망 기반의 기업 협업이 가능합니다.- 전문 지식의 공유- 참여를 통한 배움- 위대한 혁신
  30. 30. 사례 - 한솔인티큐브 (1/2) Project WBS Dashboard Issue Personal 산출물 ITIL PD 형상관리 WIKI 코드리뷰 Forum개발 - PMI / OPM3 & PMBOK 정적분석 주간업무 Portfolio > Project > WBS > Work Package운영 - ITIL / ITSM검증 - ISTQB, ISO 29119 알림 (RSS,문자,메일)
  31. 31. 사례 - 한솔인티큐브 (2/2)
  32. 32. 숙제 - Enterprise 2.0 Experience ISSUE http://www.basecamphq.com/ WIKI http://www.springnote.com/ http://sites.google.com/ OFFICE 2.0 http://www.thinkfree.com/ http://docs.google.com
  33. 33. Hansol Inticube Co., Ltd.http://www.hansolinticube.com김태영 PMPtykim@happybirth.comhttp://tykim.wordpress.com

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