Kamu: reconciling DevOps and ITSM/ITIL

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DevOps and ITSM intersect, they fit one model, they can be reconciled - we need to find the common ground.
See http://www.itskeptic.org/content/unified-theory

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Kamu: reconciling DevOps and ITSM/ITIL

  1. 1. KamuUniting DevOps and ITSM
  2. 2. It is fair to say my position on DevOps was becoming entrenchedimage © Canstockphoto.com
  3. 3. Terminology Service Management ITSM ITIL DevOps
  4. 4. ITSM / ITIL DevOps• Conservative, old • Liberal, modern, school, formal informal• Authoritarian, • Empowering, restrictive, limiting liberating, laisse faire• Slow, cumbersome • Fast, nimble• Stupid, unthinking • Smart, considered• Old, dated, past it • New, fresh• Prevents value • Enables value
  5. 5. ITSM / ITIL DevOps• Wise, experienced, • Liberal, modern, scarred informal• Generally accepted, • Empowering, sensible liberating, laisse faire• Adaptable • Fast, nimble• Sensible • Smart, considered• Accumulated, learned • New, fresh• Protects value • Enables value
  6. 6. ITSM / ITIL DevOps• Wise, experienced, • Foolish, rash, naive, scarred brash• Generally accepted, • Wild, rebellious, anti- sensible authority• Adaptable • Uncontrolled, chaotic• Sensible • Fixated, unthinking• Accumulated, learned • Trendy, faddish• Protects value • Threatens value
  7. 7. Gartner Hype Cycleexpectations time ITIL
  8. 8. Gartner Hype Cycleexpectations DevOps time
  9. 9. To protect and serve image © Canstockphoto.com
  10. 10. To protect and serve image © Canstockphoto.com
  11. 11. To protect and serve image © Canstockphoto.com
  12. 12. image © Canstockphoto.com
  13. 13. My epiphany robust anti-fragile ITIL DevOps fragile
  14. 14. Kamu - the journey
  15. 15. https://plus.google.com/communities/100333597017661142255 image © Canstockphoto.com
  16. 16. http://www.itskeptic.org/content/unified-theory
  17. 17. A common IT operating model • portfolio and planning • integration: acquire&build • suppliers and value network • operational change and release • service levels • improvement / optimisation • operations • risk and assurance
  18. 18. Provider Value network Supplier / broker Strategic Strategic sourcer innovatorConsumer Customer Colleague
  19. 19. Kamu

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