Family Plans

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Family Plans

  1. 1. Cricket Unlimited Family Plans November 24, 2008 1.0
  2. 2. Family Plan Summary • Customers are limited to a minimum of 3 voice and a maximum of 5 lines of service • Broadband is not eligible for Cricket Unlimited Family Plan • PAYGo, Cricket By Week and Jump customers are not eligible • Multi-line discount is not eligible on family plan accounts • All lines of service are $33 plus taxes and fees − Bolt on features are not included in the $33 MRC however may be added to any line of service on family plan − Activation payment for all lines of service will be processed as one POS transaction in CID 4 Confidential/Proprietary
  3. 3. Family Plan Rate Plans Cricket Unlimited Family Plan • Unlimited local calling • Unlimited domestic long distance - Alaska, Canada, Hawaii and Puerto Rico • National Extended Calling Area • Mobile Web Access • Unlimited Text and Picture Messaging • Caller ID, Call Waiting, Voice Mail and 3 Way Calling 5 Confidential/Proprietary
  4. 4. Family Plan Features Cricket Unlimited Family Plan Bundle Features Premium Bundle - BPM − $5 MRC per line of service − Unlimited Mobile Web and Unlimited Directory Assistance • Feature bundles may be combined with each other or any other existing/published bolt on features • Bundle features are to be added Per Line of Service − Example: If you have 3 lines all 3 can have “Bundle Feature” packs or you can have 3 lines and only 1 line may choose a “Bundle Feature” pack • Bundles are available for new Cricket handsets and Phones with history (Phones that at some point were Cricket) • NBC phones will not be eligible since the system can’t determine compatibility 6 Confidential/Proprietary
  5. 5. Family Plan Family Plan Q&A Can I combine multiple products on one account? YES Example 1: 1. Family plan with 3 voice lines 2. One line of service with a monthly $60 rate plan (Multi Line Discount does not apply) 3. One Broadband Card (Broadband discount applies) Example 2: 1. Family plan with 3 to 5 voice lines of service 2. One Broadband Card (Broadband discount applies) Can the store use gift activation for the family plan? YES You will find the gift activation box (valid 11/25/08-12/22/08) directly under the ESN fields on the Customer Information Collection Screen. If the customer migrates a line of service from a $35 plan or higher to the family plan do they pay a $15 per line of service migration fee? YES Is Premium Extended Coverage available for Family Plans? YES 1C onfidential/Proprietary 11/26/2008
  6. 6. Family Plan Family Plan Q&A What happens if a customer disconnects one or more of their family plan lines? All Family plans need a minimum of 3 lines to qualify as a family plan. If the customer chooses to disconnect one of the LOS please help then choose two current rate plans that will meet all of their communication needs. (the remaining two will now qualify for the Multi Line Discount) RSR’s will need to enforce this rule manually . At this time CID RSR/ISR is not able to make these changes automatically. CID ISR does not allow disconnections. Customer will have to call CARE or go to a Full Service Cricket Store. How do I add additional lines of service to my existing family plan? Click on the “Add” link on top of the “Phone Detailz” section. You can add up to a total of 5 LOS to a family plan account. What happens if my customer decides in the middle of the transaction they want additional lines of service? You have two options. 1. Complete the current transaction. Once completed return to the Customer Information Page click on the “Add” link in the “Phone Detailz” section you will then have the option to choose Cricket Monthly, Family Plan or in some markets Cricket by Week. Continue transaction as usual. 2. Cancel the current transaction and start a new transaction will the total number of lines the customer now needs. 2C onfidential/Proprietary 11/26/2008
  7. 7. Family Plan CID-ISR • From Search Screen choose the New Customer radio button • Click the green forward arrow 8 Confidential/Proprietary
  8. 8. Family Plan CID-ISR • From Product Selection Screen select the customers Market Code. • Click the green forward arrow 9 Confidential/Proprietary
  9. 9. Family Plan CID-ISR • From the Product Selection Screen choose the Family Plan $99 radio button • Click the green forward arrow 10C onfidential/Proprietary
  10. 10. Family Plan CID-ISR • Once the radio button is chosen the column will populate in orange • Add lines 4 and or 5 at this time by pressing the Y or N radio buttons • Press the green forward arrow 11C onfidential/Proprietary
  11. 11. Family Plan CID-ISR • The phone source field will display with the customer collection information page • All three lines may be sold at the same time • Process all ID validation as PMO 12C onfidential/Proprietary
  12. 12. Family Plan CID-ISR • The rate plans/offers page will display for phone one • Click in the FP(#) Y radio button • Add any additional bolt ons using the + signs • Click the green forward arrow 13C onfidential/Proprietary
  13. 13. Family Plan CID-ISR • The activation confirmation page for phone one will display • Click Set Phone 2 radio button • Remember to cover the legal scripts with the customer for each phone • Click the green forward arrow 14C onfidential/Proprietary
  14. 14. Family Plan CID-ISR • The rate plans/offers page will display for phone two • Click in the FP(#) Y radio button • Add any additional bolt ons using the + signs • Click the green forward arrow 15C onfidential/Proprietary
  15. 15. Family Plan CID-ISR • The activation confirmation page for phone two will display • Click Set Phone 3 radio button • Remember to cover the legal scripts with the customer for each phone • Click the green forward arrow 16C onfidential/Proprietary
  16. 16. Family Plan CID-ISR • The rate plans/offers page will display for phone three • Click in the FP(#) Y radio button • Add any additional bolt ons using the + signs • Click the green forward arrow 17C onfidential/Proprietary
  17. 17. Family Plan CID-ISR • Review the service monthly total in the top portion of the activation summary page with the customer • Remember to cover the legal scripts with the customer for each phone • Click the green forward arrow 18C onfidential/Proprietary
  18. 18. Family Plan CID-ISR • The Activation Status Check screen appears 19C onfidential/Proprietary
  19. 19. Migrate to Family Plan CID-ISR • From the main menu click Existing Customer • Enter Customers Name and MDN or Account # • Click the green forward arrow 20C onfidential/Proprietary
  20. 20. Migrate to Family Plan CID-ISR • Locate and select the correct customer account • On the Customer Dashboard select and expand a line of service in the Phone Detailz section • Click the Migrate link 21C onfidential/Proprietary
  21. 21. Migrate to Family Plan CID-ISR • Under Phone Detailz Click the Migrate link again. 22C onfidential/Proprietary
  22. 22. Migrate to Family Plan CID-ISR • The Product Selection screen displays Cricket rate plans available for migration, including the Family Plan $99 • Select the Family Plan $99 radio button and press the green forward arrow 23C onfidential/Proprietary
  23. 23. Migrate to Family Plan CID-ISR • Once the radio button is chosen the column will populate in orange • Add lines 4 and or 5 at this time by pressing the Y or N radio buttons • Press the green forward arrow 24C onfidential/Proprietary
  24. 24. Migrate to Family Plan CID-ISR • The Customer Information collection window displays. It shows 3 ESN/MEID fields • The 1st field is pre- populated with the ESN selected on the Customer Dashboard • I f there are additional LOS on the account you will see SELECT in orange letters beside the 2 nd and 3 rd ESN/MEID fields - These are active links • Confirm the customer address and update the address fields • Select the customer’s preferred Rate Center • Press the green forward arrow 25C onfidential/Proprietary
  25. 25. Migrate to Family Plan CID-ISR • A pop-up window offers the option to select the existing ESN from the account that is displayed or to enter a new ESN/MEID • Click the radio button beside the existing ESN • Confirm the customer address and update the address fields • Select the customer’s preferred Rate Center • Press the green forward arrow 26C onfidential/Proprietary
  26. 26. Migrate to Family Plan CID-ISR • The Phone 1 Rate Plans/Offers window will display, showing line 1 handset and ESN • Click in the FP(#) Y radio button • Add any additional bolt ons using the + signs • Click the green forward arrow 27C onfidential/Proprietary
  27. 27. Migrate to Family Plan CID-ISR • Continue the migration phone 2 following the process described in activating a new Family Plan Account 28C onfidential/Proprietary
  28. 28. Migrate to Family Plan CID-ISR • The Phone 2 Rate Plans/Offers window will display, showing line 2 handset and ESN • Click in the FP(#) Y radio button • Add any additional bolt ons using the + signs • Click the green forward arrow 29C onfidential/Proprietary
  29. 29. Migrate to Family Plan CID-ISR • Continue the migration of phone 3 following the process described in activating a new Family Plan Account 30C onfidential/Proprietary
  30. 30. Migrate to Family Plan CID-ISR • The Phone 3 Rate Plans/Offers window will display, showing line 3 handset and ESN • Click in the FP(#) Y radio button • Add any additional bolt ons using the + signs • Click the green forward arrow 31C onfidential/Proprietary
  31. 31. Migrate to Family Plan CID-ISR • Review the service monthly total in the top portion of the activation summary page with the customer • Remember to cover the legal scripts with the customer for each phone 32C onfidential/Proprietary
  32. 32. Migrate to Family Plan CID-ISR • The amount due today summary displays under the monthly service summary 33C onfidential/Proprietary
  33. 33. Migrate to Family Plan CID-ISR • Review he amount due today summary and Monthly Service Amount with the customer • Click Finish Activation 34C onfidential/Proprietary
  34. 34. Migrate to Family Plan CID-ISR 35C onfidential/Proprietary

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