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Why Sme Member Benefits


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An in-depth overview addressing the value and benefits of belonging to the Society of Manufacturing Engineers (SME). Developed upon discovering that the majority of SME members are not aware of all that is available, this presentation is sure to show members and prospective members alike that the Society of Manufacturing Engineers is more than worth the price of admission. Whether a veteran member of SME, someone new to the organization, or one who is contemplating membership, all who view this presentation are sure to take away some undiscovered knowledge of this organization SME.

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Why Sme Member Benefits

  2. 2. TABLE OF CONTENTS <ul><li>STRATEGIC PLAN 2012 ………………………………………………………….……… </li></ul><ul><li>HISTORY …………………………………………………………………………………… </li></ul><ul><li>SME AT A GLANCE ……………………………………………………………………… </li></ul><ul><li>NETWORKING – Everyone You Want to Meet ………....…………………………… </li></ul><ul><ul><li>Technical Community Network, Local Chapters, Online Forums, </li></ul></ul><ul><ul><li>Industry Initiatives, Events, SME Partners </li></ul></ul><ul><li>KNOWLEDGE – Everything You Need to Know ……….….……………………….. </li></ul><ul><ul><li>Webinar Central, Print Publications, Online Publications and </li></ul></ul><ul><ul><li>e-Newsletters, Books, Videos, CDs, DVDs, Research </li></ul></ul><ul><li>SELF-IMPROVEMENT – Everything You Need to Grow …….……………………. </li></ul><ul><ul><li>Certifications, Training, Jobs Connection, Technical Innovation, </li></ul></ul><ul><ul><li>Awards, Family Scholarships </li></ul></ul><ul><li>GIVING BACK ……….……………………………………………………………………. </li></ul><ul><ul><li>SME Foundation, SME Member Involvement </li></ul></ul><ul><li>CONTACT INFORMATION ……………………………………………………………… </li></ul>3 4 5 8 15 23 30 44 NOTE: This SME presentation is chocked full of hyperlinks that take you to a membership topic of interest on the SME Web site. By using these links, you can delve more deeply into the SME benefit or topic that interests you most.
  3. 3. STRATEGIC PLAN 2012 <ul><li>Our Mission – The mission of SME is to acquire and distribute manufacturing </li></ul><ul><li>knowledge among its members and the broader manufacturing community </li></ul><ul><li>Our Vision – Recognized globally as the premier source for manufacturing </li></ul><ul><li>knowledge, education and networking </li></ul><ul><ul><li>Goal 1: Knowledge – SME will be the premier manufacturing knowledge resource throughout the global manufacturing community. </li></ul></ul><ul><ul><li>Goal 2: Education – SME and the SME Education Foundation will be known as advocates for careers in manufacturing and a leading resource for manufacturing education. </li></ul></ul><ul><ul><li>Goal 3: Membership – SME will actively engage people and companies in their communities of interest to add value for the member. </li></ul></ul><ul><ul><li>Goal 4: Brand – SME’s brand creates the image of the most valued source of manufacturing knowledge. </li></ul></ul><ul><ul><li>Goal 5: Lean and Effective – SME will be both lean and effective. </li></ul></ul><ul><ul><li>Goal 6: Knowledge Delivery – SME will deliver knowledge in ways that meet the needs of members and customers. </li></ul></ul>
  4. 4. OUR HISTORY <ul><li>Founded in 1932 with 33 members </li></ul><ul><li>Formed by a group of tool engineers and master mechanics </li></ul><ul><li>Mission: to collaborate on how to build the automobile </li></ul><ul><li>Originally named the Society of Tool Engineers </li></ul><ul><li>In 1933 renamed the American Society of Tool Engineers </li></ul><ul><li>Became the Society of Manufacturing Engineers in 1969 </li></ul><ul><li>SME is the world's leading professional society supporting manufacturing education </li></ul><ul><li>SME members promote an increased awareness of manufacturing engineering </li></ul><ul><li>Keeps manufacturing professionals up to date on leading trends and technologies </li></ul><ul><li>Influences more than half a million manufacturing practitioners and executives annually </li></ul><ul><li>Members in more than 70 countries </li></ul><ul><li>Supported by a network of hundreds of technical communities and chapters worldwide </li></ul><ul><li>Members hail from diverse manufacturing industries </li></ul>THEN … NOW …
  5. 5. SME AT A GLANCE <ul><li>MEMBERSHIP: </li></ul><ul><li>ENGAGEMENT PLATFORMS: </li></ul><ul><li>MEMBERSHIP PROFILE: </li></ul><ul><li>INDUSTRIAL PROFILE: </li></ul><ul><li>TECHNICAL FOCUS: </li></ul>25,000 181 chapters in North America ♦ 20 chapters outside of North America ♦ 200 student chapters at educational institutions worldwide ♦ Technical Community Network containing 57 Technical Work Groups Mfg/Production/Industrial/Electrical/Quality/Design Engineers ♦ Educators ♦ Technicians ♦ Supervisors/Operators ♦ Sales Professionals ♦ Supply Chain Mgmt ♦ Procurement/Purchasing ♦ Finance/Cost Estimating ♦ Educators Educational services ♦ Machinery ♦ Fabricated metal products ♦ Transportation ♦ Medical instruments, equipment & mfg ♦ Electrical/electronics equipment & mfg ♦ Engineering services ♦ Wholesale trade ♦ Aerospace ♦ Petroleum ♦ Plastics ♦ Chemical Assembly ♦ Automation ♦ Machining ♦ Material Removal ♦ Stamping ♦ Forging ♦ Casting ♦ Molding ♦ Composites ♦ Fabricating ♦ Prototyping ♦ Industrial Laser ♦ Metrology ♦ Nano- Manufacturing … and many other manufacturing processes
  6. 6. SME AT A GLANCE <ul><li>Manufacturing practitioners </li></ul><ul><li>Industry experts </li></ul><ul><li>Academics </li></ul><ul><li>Students </li></ul><ul><li>Entrepreneurs </li></ul><ul><li>All of which are working to support the </li></ul><ul><li>manufacturing community with vital services </li></ul>Who belongs to SME?
  7. 7. SME AT A GLANCE <ul><ul><li>Providing manufacturers with the knowledge and tools to compete globally </li></ul></ul><ul><ul><li>Building support and awareness of the contributions of manufacturing and manufacturing engineering </li></ul></ul><ul><ul><li>Leading the transformation of manufacturing education </li></ul></ul><ul><ul><li>Advancing professional skills and competencies of manufacturing engineers and team-leaders </li></ul></ul><ul><ul><li>Delivering value through networking and technical education opportunities for members and constituents. </li></ul></ul>We are the world’s leading organization supporting the professional development and advancement of ‘professions and vocations in manufacturing’
  9. 9. TECHNICAL COMMUNITY NETWORK <ul><li>A collaboration platform for PEOPLE, PROCESSES and IDEAS, designed to provide you with the most current information in your specialized manufacturing niche </li></ul><ul><ul><li>Virtual and face-to-face meetings </li></ul></ul><ul><ul><li>Producing technical content for SME programs/events </li></ul></ul><ul><ul><li>Connect with peers and technical experts </li></ul></ul> Automated Mfg & Assembly Forming & Fabricating Industrial Lasers Machining & Material Removal Mfg Education & Research Plastics, Composites & Coating Product & Process Design and Management Rapid Technologies & Additive Mfg
  10. 10. LOCAL CHAPTERS <ul><li>Get to know manufacturing professionals in your own backyard </li></ul><ul><ul><ul><ul><li>Social and professional networking </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Plant tours </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Technical presentations and training </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Youth and family programs </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Community involvement </li></ul></ul></ul></ul><ul><li>200 Senior Chapters </li></ul><ul><li>Student Chapters at 200 </li></ul><ul><li>educational institutions worldwide </li></ul><ul><li>International Chapters in over </li></ul><ul><li>15 countries </li></ul>
  11. 11. CYBER NETWORKING Connect Share Communicate Create SME Online Forums, Lean Registry, LinkedIn, and Facebook
  12. 12. INDUSTRY INITIATIVES <ul><li>Find out what people in the SME Industry Focus Areas are doing to connect with your peers and colleagues </li></ul><ul><ul><li>Address crucial industry topics (i.e. Lean transformation, advanced </li></ul></ul><ul><ul><li>materials and processes, and much more … ) </li></ul></ul><ul><ul><li>Connect with key manufacturers, suppliers, industry groups, and </li></ul></ul><ul><ul><li>educators </li></ul></ul><ul><ul><li>Collaborate with technical experts, process and equipment suppliers, </li></ul></ul><ul><ul><li>and other resources </li></ul></ul><ul><ul><li>Focus on creating technological advances and success within industries </li></ul></ul><ul><ul><li>Develop new learning opportunities </li></ul></ul><ul><ul><li>Dynamic events, strategic alliances, and informative publications </li></ul></ul>Aerospace & Defense Medical Motorsports Oil & Gas Wind Energy
  13. 13. EVENTS & CONFERENCES Oct 6 – 8, Charlotte, NC Nov 6 – 7, Hampton, VA Oct 13 – 15, Schaumburg, IL Oct 19 – 22, Toronto, ON Nov 15 – 18, Chicago, IL Sep 11 – 12, Minneapolis, MN 2009 SME Events You May Have Missed 2009 SME Events Still to Come
  14. 14. PARTNERS <ul><li>AME (Association for Manufacturing Excellence) </li></ul><ul><li>AMT (The Association for Manufacturing Technology) </li></ul><ul><li>AMTDA (American Machine Tool Distributors’ Association) </li></ul><ul><li>ASQ (American Society for Quality) </li></ul><ul><li>AWS (American Welding Society) </li></ul><ul><li>CTMA (Canadian Tooling & Machining Association) </li></ul><ul><li>CMTDA (Canadian Machine Tool Distributors’ Association) </li></ul><ul><li>FMA (Fabricators & Manufacturers Association Int’l) </li></ul><ul><li>FORESIGHT Institute (Nanotech Institute) </li></ul><ul><li>GBMP (Greater Boston Manufacturing Partnership) </li></ul><ul><li>ICAT (International Committee for Abrasive Technology) </li></ul><ul><li>JSAT (Japan Society for Abrasive Technology) </li></ul><ul><li>NAM (National Association of Manufacturers) </li></ul><ul><li>Shingo Prize </li></ul><ul><li>STLE (Society of Tribologists and Lubrication Engineers) </li></ul><ul><li>and 100s more ………… </li></ul>SME partners and/or collaborates with other professional organizations
  16. 16. WEBINARS Webinars are live presentations, given by a technical leader, that you can take part in from your desk or conference room <ul><li>Participate from your desk or conference room </li></ul><ul><li>All that is required is a phone and Internet connection </li></ul><ul><li>Webinars are archived for future viewing by members </li></ul><ul><li>A great way to distribute knowledge </li></ul>Webinar Central
  17. 17. PRINT PUBLICATIONS <ul><li>Free subscription to the industry-leading monthly publication, Manufacturing Engineering Magazine® and its archived articles – a $120 value </li></ul><ul><li>A copy of each new Manufacturing Yearbook, such as Medical Manufacturing, Aerospace & Defense, Motorized Vehicle Manufacturing and Lean Manufacturing – a $25 value </li></ul><ul><ul><li>Overview of macro trends </li></ul></ul><ul><ul><li>Viewpoint articles by top management and senior engineers </li></ul></ul><ul><ul><li>In-depth technical features on the newest practices and technologies </li></ul></ul><ul><ul><li>Covers industry specific manufacturing at every level </li></ul></ul>
  18. 18. ONLINE PUBLICATIONS & e-NEWSLETTERS FREE access to keynote papers of several previous CIRP General Assemblies as well as papers presented by a number of the CIRP Scientific Technical Committees (STCs). International Academy for Production Engineering An $840 - $5,000 value to members $,8000 annual value to members
  19. 19. TECHNICAL QUARTERLIES <ul><li>SME's electronically archived technical quarterlies </li></ul><ul><ul><li>Subject matter of interest to all manufacturing and technology practitioners </li></ul></ul><ul><ul><li>All from a technical perspective </li></ul></ul><ul><ul><li>Each issue includes brief articles, product announcements and event listings </li></ul></ul><ul><li>A $400 annual value </li></ul>
  20. 20. BOOKS, VIDEOS, DVDs, CD-ROMs FREE online video monthly on METV <ul><li>Discounts on an extensive line </li></ul><ul><li>of publications and videos </li></ul><ul><li>Fundamentals to leading-edge </li></ul><ul><li>emerging technologies </li></ul>Ask about Site Licensing of SME publications and videos for your company’s online library
  21. 21. RESEARCH <ul><li>Associations </li></ul><ul><li>Books </li></ul><ul><li>Calculation & Conversion Tools </li></ul><ul><li>Dictionaries, Encyclopedias, Almanacs </li></ul><ul><li>Directories </li></ul><ul><li>Industry Standards and Specifications </li></ul><ul><li>Linda Hall Library </li></ul><ul><li>Manufacturing & Engineering Resources </li></ul><ul><li>National Technical Information Services (NTIS) </li></ul><ul><li>Market Research </li></ul><ul><li>Salary Surveys </li></ul><ul><li>Software </li></ul><ul><li>Statistics </li></ul><ul><li>Government </li></ul>WOW Carol, You did GREAT! This is exactly what I was looking for! I really appreciate your efforts to pull this all together. I can now take key points and build the presentation we discussed. Thank you so very much. Dave Gastel DEG Components San Jose, CA SME’s “Ask the Librarian” Online Resources Free with membership, the SME “Ask the Librarian” is a $40,000 research database that is always at your fingertips Non-members have access for a $50 per question fee
  22. 22. RESEARCH on innovations and applications Connect to advances in fundamental and emerging technologies in material removal, material forming, and areas in manufacturing modeling, simulation, monitoring and control systems. <ul><li>Automation and robotics </li></ul><ul><li>Biomechanical systems </li></ul><ul><li>Environmentally conscious manufacturing </li></ul><ul><li>Human factors and man-machine interactions relating to processes </li></ul><ul><li>Manufacturing systems, simulation, design, additive manufacturing </li></ul><ul><li>Material behavior and tribology </li></ul><ul><li>Metrology </li></ul><ul><li>Nano and micro-scale systems </li></ul><ul><li>Non-traditional processes </li></ul><ul><li>Product life cycle management </li></ul><ul><li>NAMRI/SME members: </li></ul><ul><li>Advance technical innovations and new applications of leading-edge technology … </li></ul><ul><li>Network and present at the North American Manufacturing Research Conference (NAMRC) the international forum for applied research in manufacturing since 1973 … </li></ul><ul><li>Publish in the Transactions of NAMRI and SME Journals </li></ul>
  24. 24. PROFESSIONAL CERTIFICATIONS Engineering Management Certification Fundamentals Engineering Management Certification Professional Certified Manufacturing Technologist (CMfgT) Certified Manufacturing Engineer (CMfgE) Six Sigma Certification Lean Certification (Bronze, Silver, Gold) Earned by more than 36,000 people Members receive Hundreds of Dollars in savings
  25. 25. PERSONAL & CORPORATE TRAINING <ul><li>A variety of courses offered in the areas of : </li></ul><ul><ul><li>Design & Engineering </li></ul></ul><ul><ul><li>Management </li></ul></ul><ul><ul><li>Materials </li></ul></ul><ul><ul><li>Process Technologies </li></ul></ul><ul><ul><li>Automation and Assembly </li></ul></ul><ul><ul><li>Quality and Testing </li></ul></ul><ul><ul><li>Lean </li></ul></ul><ul><li>SME has collaborated with manufacturing’s top instructors to bring you: </li></ul><ul><ul><li>A flexible portfolio – regularly updated </li></ul></ul><ul><ul><li>Flexible course content – tailored for your </li></ul></ul><ul><ul><li>unique circumstances </li></ul></ul><ul><ul><li>Flexible scheduling </li></ul></ul><ul><ul><li>Onsite Course – Training one company </li></ul></ul><ul><ul><li>Hybrid Course – Multiple companies at one </li></ul></ul><ul><ul><li>company </li></ul></ul><ul><ul><li>Public Course – Open enrollment. Scheduled </li></ul></ul><ul><ul><li>throughout the year </li></ul></ul>Don’t Forget Receive a 10% Discount at and
  26. 26. JOBS CONNECTION <ul><li>Employers search for highly qualified manufacturing professionals </li></ul><ul><li>Job seekers post anonymous resumes </li></ul><ul><li>SME members float to the top, especially those who are certified </li></ul><ul><li>One-on-One Career Coaching </li></ul><ul><li>Ask the Career Expert </li></ul><ul><li>Links, Articles, and Resources </li></ul>ONLINE CAREER TOOLS Couple Jobs Connection with “Ask the Librarian” for a winning combination. As of April of 2009, the unemployed can renew their membership or join SME at the reduced rate of $30 per six month period. Contact our Customer Care at … 313.425.4500 … and they will personally assist you.
  27. 27. FAMILY SCHOLARSHIP FUND The SME Education Foundation seeks to support the children or grandchildren of SME members, and to encourage their pursuit of careers in manufacturing engineering and technology. This highly competitive scholarship, made possible by the E. Wayne Kay Scholarship Fund, will be awarded to students who demonstrate academic excellence and an interest in manufacturing engineering or related technology. Three scholarships awarded annually. One is a four-year award valued at $80,000.
  28. 28. AWARDS The Society of Manufacturing Engineers has a number of awards to honor your efforts and contributions throughout your career. <ul><li>International Honors Awards (7) </li></ul><ul><li>College of Fellows (membership required) </li></ul><ul><li>Honorary Membership </li></ul><ul><li>Outstanding Young Manufacturing Engineer Award </li></ul><ul><li>Award of Merit (chapter award) </li></ul><ul><li>NAMRI/SME S.M. Wu Research Implementation Award </li></ul><ul><li>Total Excellence in Electronics Manufacturing Award </li></ul><ul><li>FFC Technical Paper Excellence Award </li></ul><ul><li>Rapid Technologies & Additive Manufacturing Awards (2) </li></ul><ul><li>J.H. &quot;Jud&quot; Hall Composites Manufacturing Award </li></ul><ul><li>Presidents Award (chapter award) </li></ul>
  29. 29. TECHNOLOGY INNOVATION <ul><li>Speeds communication and connections between technology innovators and buyers, investors, distributors and manufacturers </li></ul><ul><li>Find breakthrough and meaningful innovations that are easy to understand </li></ul><ul><li>DOUBLE your R&D effectiveness. </li></ul><ul><li>Reach all marketplace members, including innovators, manufacturers, venture capitalists, R&D labs, large and small corporations and universities … at no charge </li></ul><ul><li>Find ideas that fit your specific needs </li></ul><ul><li>Share your needs with other members </li></ul>SME Innovation Marketplace SME and Planet Eureka! are offering SME members and partners a way to fast-track inventions and innovations to market by using the USA National Innovation Marketplace (USA NIMs). It is open to all innovation sellers, buyers, investors and distributors that are interested in new technology products and solutions. MEPs are focused on increasing the competitiveness of the United States industrial base by bridging the productivity gap for manufacturers, identifying opportunities for growth, and encouraging technology deployment. Eureka! Ranch helps companies improve Innovation Success Rates and Speed to Market by a factor of 10 (step change improvement). This is accomplished by applying the scientific method to the development of measurably smarter tools for accelerating innovation success. Coming soon to Canada
  30. 30. GIVING BACK … to your community … to your industry … to your SME
  31. 31. YOUTH AWARENESS OF MANUFACTURING <ul><li>SME provides information, tools and opportunities for students to learn about manufacturing and the exciting, satisfying, lucrative career opportunities it offers </li></ul><ul><li>The SME Education Foundation impacts more than 15,000 K-12 students each year </li></ul>
  32. 32. YOUTH AWARENESS OF MANUFACTURING <ul><li>Building the Future Award </li></ul><ul><li>Gateway Academy (Science, Technology, Engineering, Math summer camp program) </li></ul><ul><li>Project Lead the Way® </li></ul><ul><li>Academy of Engineering </li></ul><ul><li>Goal: To support SME chapter programs </li></ul><ul><ul><li>National Engineers Week </li></ul></ul><ul><ul><li>FIRST Robotics </li></ul></ul><ul><ul><li>Lego League </li></ul></ul><ul><ul><li>Project Lead the Way </li></ul></ul><ul><ul><li>And many more </li></ul></ul>SME-EF Supports …
  33. 33. SME EDUCATION FOUNDATION <ul><li>Inspire </li></ul><ul><ul><li>$4.6 million youth programs </li></ul></ul><ul><ul><li>235 summer camps in 27 states in 2009 </li></ul></ul><ul><li>Support </li></ul><ul><ul><li>$4 million in scholarships to date </li></ul></ul><ul><li>Prepare </li></ul><ul><ul><li>$29 million in funding for scholarships, youth programs and awards </li></ul></ul>
  34. 34. SME EDUCATION FOUNDATION <ul><li>Provides financial assistance for students interested in manufacturing-based careers. </li></ul><ul><li>These scholarships illustrate Haas’ commitment to strengthening America's future workforce. </li></ul><ul><li>Specifically designated for students enrolled in coursework focused on machine operations and maintenance or a closely related field of study. </li></ul><ul><li>Awarded to high school graduates, undergraduates or persons who hold a GED certificate </li></ul><ul><li>One-year scholarships of $1,000 to $4,000. </li></ul>Machining Technology Scholarship The Gene Haas Foundation
  35. 35. GETTING INVOLVED IN YOUR SME <ul><li>Join a local SME Chapter </li></ul><ul><li>Join a Technical Community </li></ul><ul><li>Learn about Industry Focus Areas / Initiatives </li></ul><ul><li>Write a Technical Paper </li></ul><ul><li>Author a Book </li></ul><ul><li>Volunteer Leader (Chapter, TCN, Membership Consultant, Member Council, Board of Directors) </li></ul><ul><li>Become a Speaker </li></ul><ul><li>Develop a Webinar </li></ul><ul><li>Contribute to a Publication </li></ul><ul><li>Donate to and become a proponent of the SME Education Foundation </li></ul><ul><li>Participate in online discussions </li></ul><ul><li>Member-to-Member Dialog </li></ul>
  36. 36. SPARK YOUR PASSION <ul><li>What do I want for the Society of Manufacturing Engineers and the manufacturing community? </li></ul><ul><li>Why do you want it? </li></ul><ul><li>What are you willing to do to get it? </li></ul>
  37. 37. IT’S YOUR TIME. IT’S YOUR SME It’s time to get involved … <ul><li>In your local SME chapter </li></ul><ul><li>In your SME technical community </li></ul><ul><li>In the SME Education Foundation </li></ul><ul><li>In your manufacturing community </li></ul>The future of manufacturing depends on you and your Society of Manufacturing Engineers You are the voice of manufacturing
  38. 38. PATHWAYS FOR ENGAGEMENT SME’s Member & Industry Relations Managers (MIRM) are the membership’s technical community contact and local chapter support persons. The colors and names on the map correspond to the individuals on the left. Listed below are the Technical Communities for which each of the MIRMs are responsible: <ul><li>Bruce MacKender – Plastics, Composites & Coatings </li></ul><ul><li>Deborah Robbins – Industrial Laser </li></ul><ul><li>Jane Wellington – Rapid Technologies & Additive Mfg </li></ul><ul><li>Tina Brudnicki – Forming & Fabricating </li></ul><ul><li>Ralton Emory – Automated Mfg & Assembly </li></ul><ul><li>Mark Stratton – Manufacturing Education & Research </li></ul><ul><li>Terry Begnoche – Product & Process Design and Mgmt </li></ul><ul><li>Rodney Grover – Machining & Metal Removal </li></ul><ul><li>Tim Welbaum – Technical Community Network-at-Large </li></ul>
  39. 39. PATHWAYS FOR ENGAGEMENT <ul><li>MEMBERSHIP SUPPORT </li></ul><ul><ul><li>Remove obstacles </li></ul></ul><ul><ul><li>Develop and provide you the tools you need </li></ul></ul><ul><ul><li>Create lines of communication </li></ul></ul><ul><ul><li>Oversee and maintain day-to-day operations </li></ul></ul><ul><li>Ensuring you, the officers you elect, </li></ul><ul><li>And your volunteer leadership will get </li></ul><ul><li>the most from your affiliation with SME. </li></ul>
  40. 40. FOR MORE INFORMATION SME Headquarters One SME Drive P. O. Box 930 Dearborn, MI 48121 USA 800.733.4763 … PHONE 313.425.3401 … FAX SME Canada 3761 Victoria Park Avenue Suite 1 Toronto, ON M1W 3S2 Canada 888.322.7333 … PHONE 416.491.5088 … FAX Tim Welbaum, Sr. 313.595.9423 [email_address]