Com120 07 emotion_13ed pt 4

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Com120 07 emotion_13ed pt 4

  1. 1. Emotional MessagesChapter 7
  2. 2.  Principles Obstacles Skills for expressing Skills for responding – Part 4
  3. 3. Skills for responding Observe the speaker Use active listening Empathize – do not tell the person their emotions are “wrong” Focus on the person – not your own stories
  4. 4. Skills for responding Observe the speaker Use active listening Empathize – do not tell the person their emotions are “wrong” Focus on the person – not your own stories
  5. 5. Skills for responding Observe the speaker Use active listening Empathize – do not tell the person their emotions are “wrong” Focus on the person – not your own stories
  6. 6. Skills for responding Observe the speaker Use active listening Empathize – do not tell the person their emotions are “wrong” Focus on the person – not your own stories
  7. 7. Responding to Grief We often respond to grief with well- meaning but ultimately disconfirming phrases that basically tell the person to “get over it”
  8. 8. Responding to Grief People must have time to grieve and experience negative emotions. It’s ok for them to talk about it. Guidelines pg 192

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