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Meaningful Travel Experiences


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Presentacion de Nathan Shedroff en Primer Seminario de Diseño de Experiencias en Ocio y Turismo, realizado el 25 de marzo del 2008 en Santiago

Published in: Business, Technology
  • Bom dia, professora Monique

    meu nome é Bianca, trabalho no Instituto Federal Sul-rio-grandense (IFSul) na área do design. Tenho especialização em Design pela UNISINOS e gostaria de fazer mestrado também na área. E pesquisando informações sobre a UDESC e sobre o programa de pós graduação em design da UDESC, gostaria de realizar meu metrado aí.
    Gostaria de entrar em contato com você ou algum outro professor do curso para saber se posso construir um projeto de mestrado em conjunto com algum professor ou se poderia mostrar minha idéia de projeto para ver se ela se aplica e poderia ser utilizada no mestrado, pois como minha idéia abordará a questão de ecobags e moda acredito que possa ter algo a ver com sua área de atuação, pois vi alguns trabalhos seus sobre moda e feminidade.

    Obrigado pela atenção.
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Meaningful Travel Experiences

  1. 1. The Design of Meaningful Travel Experiences Travel Experiences <ul><li>Nathan Shedroff </li></ul><ul><li>Santiago, Chile </li></ul><ul><li>2008 </li></ul>
  2. 2. Slides and templates posted:
  3. 3. The next big thing?
  4. 4. The big thing!
  5. 5. The big thing! Meaning
  6. 6. We recognize some experiences easily
  7. 7. We recognize some experiences easily
  8. 8. We recognize some experiences easily
  9. 12. Price/Value From: The Experience Economy, Pine and Gilmore
  10. 14. People don’t just travel to see things
  11. 15. They travel to experience
  12. 16. The boundaries of experiences are our minds and bodies
  13. 17. Experiences are designable
  14. 18. Everything we create is an experience
  15. 19. Design is the process of making experiences
  16. 20. But what, exactly, is an experience?
  17. 23. Breadth Product Service Brand Name(s) Channel/Environment (Space) Promotion Price
  18. 25. Intensity Reflex Habit Engagement
  19. 27. Duration Initiation Immersion Conclusion Continuation
  20. 29. Triggers Senses: Sight Sound Smell Taste Touch Cognitive: Concepts Symbols
  21. 31. Interaction Passive Active Interactive
  22. 33. Significance Meaning Status/Identity Emotion/Lifestyle Price Function
  23. 34. Meaning (Reality)Status/Identity (Values)Emotions (Lifestyle)Price (Value)Function (Performance) Function (Performance)
  24. 35. Function (Performance): Does this do what I need?
  25. 36. Price (Value): Does this do what I need at a price that’s worth it?
  26. 37. Emotions (Lifestyle):Does this make me feel good?
  27. 38. Status/Identity (Values): Is this me?
  28. 39. Meaning (Reality): Does this fit into my reality?
  29. 40. Accomplishment Beauty Creation Community Duty Enlightenment Freedom Harmony Justice Oneness Redemption Security Truth Validation Wonder Core Meanings:
  30. 41. Some stories of meaning...
  31. 42. Some stories of meaning...
  32. 43. Some stories of meaning...
  33. 46. Successful experiences are meaningful (and not merely novel)
  34. 47. Design & development is the process of evoking meaning
  35. 48. How do you research customer meaning?
  36. 49. Use qualitative techniques
  37. 50. • Focus Groups • Surveys & Questionnaires (open, Y/N, m. choice) (Internet, phone, face to face, direct mail, etc.) • Mall Intercepts • Data Mining & Warehouses • Word Association & Story Completion • Product Testing & “Mystery Shopping” • Expert Analysis (inc. sales force, customer service, supply chain) (Quantitative vs. Qualitative) (Syndicated vs. Custom) (Primary vs. Secondary) “ Traditional” Market Research
  38. 51. Design/User/Customer Research •  Interviews (Online, phone, face to face, mail, intercepts, dyads, triads, party groups...) • Expert/extreme users• “Deep Dive” (IDEO) • Journals •  Indirect Observations (Focus groups, photo scans, time & money, server & sales logs, etc.) • Shadowing • Games • Background/Context Scans • Walkabouts (Ethnographic/Experiential)
  39. 52. Demographics are dead (almost)
  40. 53. “ Market Insight” melds all of these data: • Demographic Information • Psychographic Information (behavior)• Customer needs & desires, values, and meanings • Market/Industry Analysis (competitors) • Forecast Market Trends & Sizes • Identify opportunities • Inform Organizational Strategy • Reduce Risk
  41. 54. A meaning-filled development process:
  42. 55. A meaning-filled development process:
  43. 56. A meaning-filled development process:
  44. 57. A meaning-filled development process:
  45. 58. Meaning (Reality)Status/Identity (Values)Emotions (Lifestyle)Price (Value)Function (Performance) Function (Performance)
  46. 59. Company Meaning Priorities Customer Meaning Priorities Strategic Design:
  47. 60. Company Meaning Priorities Customer Meaning Priorities Your Focus! Strategic Design:
  48. 61. Competitors’ Meaning Priorities Company Meaning Priorities Customer Meaning Priorities Strategic Design:
  49. 62. Sustainability?: Human CapitalNatural CapitalFinancial CapitalManufactured Capital Is each form sustainable? Is each form sustainable? Is each form sustainable? Strategic Design:
  50. 63. What meanings doyour customers prioritize?
  51. 64. What experiences do they seek?
  52. 65. Is meaning manipulation?
  53. 66. Should companiesevoke meaning?
  54. 67. Does everything we design already evoke meaning?
  55. 68. Are you creating anything meaningful? anything meaningful?
  56. 69. What’s meaningful to you?
  57. 70. [email_address]