Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

The Mistakes MSPs Make

9 views

Published on

My presentation from MSPCon.18 in Paris, France titled "The Mistakes MSPs Make That Cost Them Time and Money"

Published in: Business
  • Be the first to comment

  • Be the first to like this

The Mistakes MSPs Make

  1. 1. THE MISTAKES MSPS MAKE ThatCostThemTimeAndMoney
  2. 2. My definition of a Managed Service Provider (MSP) 1. Provides 24x7x365 Monitoring and Maintenance using an RMM tool. 2. Provides flat-fee, all-you-can-eat technical support. 3. Manages all client's vendors.
  3. 3. @TUBBLOG
  4. 4. Geek Alert!
  5. 5. 2001 Backgroundin CorporateIT
  6. 6. 2005
  7. 7. “Youaretheaverageofthefive peopleyouspendthemost timewith.” JimRohn
  8. 8. @tnvora
  9. 9. 2005 2011
  10. 10. Maintenant...
  11. 11. Avoidthese mistakes...
  12. 12. MISTAKE! >Notdocumenting yourbusiness
  13. 13. MISTAKE! >NotusingaPSAtool (ProfessionalServicesAutomation)
  14. 14. MISTAKE! >Tryingtobeall thingstoallclients
  15. 15. MISTAKE! >Notcharging enough
  16. 16. MISTAKE! >Notaskingfor help
  17. 17. TAKEACTION! 1. Documentyourbusiness.BuildIP. 2. UseaPSAtool.Measureandmanageprofitability. 3. Focusoncorecompetencies.Collaboratetoofferother services. 4. Chargewhatyouareworth. 5. Askforhelp.PeerGroups.Coaches.Mentors.
  18. 18. WWW.TUBBLOG.CO.UK

×