Quick Start Guide to Managed Services

Richard Tubb
Richard TubbThe IT Business Growth Expert at Tubblog
Quick Start to Managed IT
Services
Richard Tubb
Independent Consultant - Providing Expert Help to IT
Companies

www.tubblog.co.uk
Quick Start to Managed Services


• This is an interactive session – if you have a question, put
  your hand up. I’ve also allocated time at end purely for
  questions.

• You can also ask questions after the session on Twitter
  @tubblog and @CompTIAUK

• If your mobile phone goes off, I’ll assume you’re trying to
  get my attention and so encourage everyone in the room
  to turn and face you
What is Managed Services?


"Proactive, flexible, trusted
relationship for IT“
- CompTIA UK Channel Community members
Why not use Break/Fix?
How to sell Managed Services
Focus on the Value, not time
So… what is it we’re paying you for?
Always be demonstrating value


• Reporting, Reporting, Reporting

• Customer surveys

• Quarterly Business Reviews

• Site Visits (even if you can actually do the
  work remotely)
Strategic Alliances
Additional Services
If you read just one book…
Further Resources


• www.mspbusinessmanagement.com – MSP advice
  from top industry experts

• www.mspcomparison.com – Compare different MSP
  market tools

• www.channelcommunity.co.uk – CompTIA UK
  Channel Community
Free Stuff


• Visit CompTIA stand today and ask William or Kris
  for a copy of the “Quick Start Guide to Managed
  Services”



• Pass me your business card and I’ll send you a copy
  of my Whitepaper - “The Top 7 Mistakes Managed
  Service Providers Make”
Questions?
Four ways to connect with me to
               continue the conversation

• Subscribe to my blog at www.tubblog.co.uk -
  featuring news and advice for SMB IT Companies

• Connect with me on LinkedIn at
  www.linkedin.com/in/richardtubb to see how I may be
  able to help you if you’re an IT company

• Follow me on Twitter @tubblog for a heads-up on content
  you’ll find useful

• Circle me on Google+ at gplus.to/tubblog to gain access
  to content I don’t share elsewhere
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Quick Start Guide to Managed Services

  • 1. Quick Start to Managed IT Services Richard Tubb Independent Consultant - Providing Expert Help to IT Companies www.tubblog.co.uk
  • 2. Quick Start to Managed Services • This is an interactive session – if you have a question, put your hand up. I’ve also allocated time at end purely for questions. • You can also ask questions after the session on Twitter @tubblog and @CompTIAUK • If your mobile phone goes off, I’ll assume you’re trying to get my attention and so encourage everyone in the room to turn and face you
  • 3. What is Managed Services? "Proactive, flexible, trusted relationship for IT“ - CompTIA UK Channel Community members
  • 4. Why not use Break/Fix?
  • 5. How to sell Managed Services
  • 6. Focus on the Value, not time
  • 7. So… what is it we’re paying you for?
  • 8. Always be demonstrating value • Reporting, Reporting, Reporting • Customer surveys • Quarterly Business Reviews • Site Visits (even if you can actually do the work remotely)
  • 11. If you read just one book…
  • 12. Further Resources • www.mspbusinessmanagement.com – MSP advice from top industry experts • www.mspcomparison.com – Compare different MSP market tools • www.channelcommunity.co.uk – CompTIA UK Channel Community
  • 13. Free Stuff • Visit CompTIA stand today and ask William or Kris for a copy of the “Quick Start Guide to Managed Services” • Pass me your business card and I’ll send you a copy of my Whitepaper - “The Top 7 Mistakes Managed Service Providers Make”
  • 15. Four ways to connect with me to continue the conversation • Subscribe to my blog at www.tubblog.co.uk - featuring news and advice for SMB IT Companies • Connect with me on LinkedIn at www.linkedin.com/in/richardtubb to see how I may be able to help you if you’re an IT company • Follow me on Twitter @tubblog for a heads-up on content you’ll find useful • Circle me on Google+ at gplus.to/tubblog to gain access to content I don’t share elsewhere