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Pete Gillett


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Published in: Real Estate, Technology
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Pete Gillett

  1. 1. “ Building a Property Management Community” Completed by: Pete Gillett
  2. 2. Graduating Year: Class of 2009
  3. 3. Major/ Concentration: Service Management
  4. 4. Field of Interest: Project Management, Real Estate
  5. 5. It’s Objective: <ul><li>How to build a strong relationship with your customers, contractors and vendors through a service management strategy. </li></ul>
  6. 6. Case Analysis Abstract: <ul><li>1. Experience innovation: </li></ul><ul><li>Consumers want to interact and execute in their preferred ‘language’ and style. </li></ul><ul><li>2. Focus on Co-Creation (Vs.): </li></ul><ul><li>Company think: Sales, marketing, customer service, distribution. (vs.) Consumer think: Needs, expectations, privacy, desires </li></ul><ul><li>3. The Developer’s Product needs to focus on the core benefit which can determine decisions to ‘buy’ (move in or not). </li></ul>
  7. 7. Posting Questions: <ul><li>What are other ways to raise performance in the Future for property/real estate developers </li></ul><ul><li>If we can attempt to forecast future professional space so developers can remain prepared to adjust. Do they have one location or many locations throughout the world? Do they have a high priority to meet their customers? </li></ul><ul><li>What partnerships or win-win situations can a real estate or property developer get involved in? </li></ul>
  8. 8. Your Response: <ul><li>Your views, opinions or suggestions would take into account for own personal experience within the industry in relation to what they just uncovered in the submission. </li></ul><ul><li>Please read the full text and answer the posting questions by clicking on “Add Comment” at the end of Pete’s submission. </li></ul>